3/12更新 華碩電腦是不是把我當塑膠?ROG 2080 - 3C
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By Edwina
at 2020-03-12T11:33
at 2020-03-12T11:33
Table of Contents
原文章在 98519
https://www.ptt.cc/bbs/PC_Shopping/M.1583883231.A.4ED.html
更新 3/11 15:44
全國最大客服效率真高,今天下午客服親自打來了,
客服人員聽聲音是對岸的(請個台灣主管很難嗎),問我有送修了很多次沒修好的情況嗎,
他說如果是這樣要退款給我可以嗎?
我當下回問 退款? 你是怎麼個退法,退費金額是怎麼去算的?
客服說如果你有購買證明,那我會先把你的購買證明提供到"後端"部分
後續會有專員聯絡您退款的方式與金額的。
我反問 我要先知道你的退款金額我才會答應,你如果是給我退殘值還是折舊甚麼的?
我當然不接受退費。
客服表示稍等一下,先生您看這樣可以嗎,先把您的購買證明提供過來,
我們確認一下在跟你討論退費事宜可以嗎?
我當下說,都過一年多了我可能也找不到,當初賣家也有註冊延長保固上傳發票
你們可以直接用撈資料的。
客服表示這樣無法查詢的。
後來說了一句如果有找到的話可以到我們華碩官網的客服信箱發信過去給他們。
我再次聲明說就算我有找到也發過去不代表我接受退費,克服寒暄了一下就先掛了。
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更新3/11 16:45
自己進線告知購買證明是找不到了,店家那邊也無從查起,
說要跟"後端"確認一下,過了一陣子我覺得長途市話太貴所以直接請他
查爽了再打電話給我,寒暄了一下又掛了。
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更新 3/11 17:16
客服來電要我登入我的會員進去看有沒有當初上傳的發票,
我表示購買證明跟延長保固都不是我弄的。
克服接著詢問我是怎麼購買的,我說直是接聯絡別人然後現金付款,
客服表示需要當初交易金額的截圖,我說那麼久的紀錄都被刪掉了沒有,
購買證明已經上傳到你們的網站了,直接查沒辦法?
客服表示因個資法的關係無法查詢。
我說當初的盒裝第一張的序號我都有留,用序號反查應該不難吧都登錄進去了,
還是說你們的延長保固發票根本沒再留存,那是不是亂傳也會過?
接著他詢問我問我是何時購買的 我說2019/3/19,
接著詢問我當初購買的金額,我表示記不得了,紀錄都不見了我也不知道確切
的數字,我也反問她你要退給我的金額也不該是我跟他買的金額吧?
他想了一下還是請我提供大概的購買金額,並表示因為你也無法提供購買證明,
所以我們只能也只能跟"後端工程師"們確認,
我就說這樣我也不知到要說甚麼了,不然妳就照你們上市的定價報吧,
客服想了一下,如果無法提供當初購買的金額的話,可能也無法繼續退款的流程了,
我就說你如果真的要個數字那我這邊直接查,首批你們給的經銷的價格就是$28990,
你就直接報$28990,客服表示這樣是不可以的,要以您當初的交易金額為準的,
如果你這邊無法提供的話(我直接打斷他),我有提供給你啊,你們可以自己去查一下
當初上市的時候售價是多少啊,你現在叫我說一個數字我說$28990你說不行,
那我說15000你難道你要說可以嗎? 你怎麼證明我買15000?,還是你聽起來划算就買單?
所以最有公信力的金額就是你們當初的售價阿,ROG STRIX RTX 2080 O8G就是 $28990
客服聽完頓了一下表示 這邊他會再跟"後端"協商之後再聯繫。
看的出來從頭到尾都是一個大陸客服在擋傷害,甚麼決策都要"後端"跟他說,
所以你們的"後端"完全沒有想出來溝通跟解決是這樣的概念嗎?
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3/12 14:52
隔了一天,截至目前,都尚未接到客服的電話。 有後續會再上來更新
3/12 19:30
看來客服下班了,今天整天沒接到任何電話,應該是被當空氣了。
--
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at 2020-09-07T12:22
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
By Suhail Hany
at 2020-09-11T19:16
at 2020-09-11T19:16

By Hardy
at 2020-09-15T15:37
at 2020-09-15T15:37

By Andrew
at 2020-09-18T08:58
at 2020-09-18T08:58

By Iris
at 2020-09-19T15:25
at 2020-09-19T15:25

By Tom
at 2020-09-22T21:06
at 2020-09-22T21:06

By Emma
at 2020-09-23T05:31
at 2020-09-23T05:31

By Olive
at 2020-09-25T13:47
at 2020-09-25T13:47

By Oscar
at 2020-09-29T05:34
at 2020-09-29T05:34

By Kama
at 2020-10-02T23:43
at 2020-10-02T23:43

By Hedda
at 2020-10-05T05:28
at 2020-10-05T05:28

By Ula
at 2020-10-05T11:50
at 2020-10-05T11:50

By Emma
at 2020-10-09T00:46
at 2020-10-09T00:46

By Noah
at 2020-10-12T13:04
at 2020-10-12T13:04

By Kumar
at 2020-10-15T06:00
at 2020-10-15T06:00

By Vanessa
at 2020-10-17T08:07
at 2020-10-17T08:07

By Daph Bay
at 2020-10-21T22:09
at 2020-10-21T22:09

By Tom
at 2020-10-24T05:25
at 2020-10-24T05:25

By Kyle
at 2020-10-28T13:14
at 2020-10-28T13:14

By Oscar
at 2020-11-01T02:53
at 2020-11-01T02:53

By Dorothy
at 2020-11-04T15:10
at 2020-11-04T15:10

By Charlotte
at 2020-11-06T02:41
at 2020-11-06T02:41

By Lucy
at 2020-11-10T22:29
at 2020-11-10T22:29

By Edith
at 2020-11-13T12:53
at 2020-11-13T12:53

By Caitlin
at 2020-11-16T03:16
at 2020-11-16T03:16

By Ethan
at 2020-11-16T10:02
at 2020-11-16T10:02

By Todd Johnson
at 2020-11-18T05:16
at 2020-11-18T05:16

By Puput
at 2020-11-23T03:39
at 2020-11-23T03:39

By Jacky
at 2020-11-25T17:56
at 2020-11-25T17:56

By Hazel
at 2020-11-30T10:07
at 2020-11-30T10:07

By Skylar Davis
at 2020-11-30T13:52
at 2020-11-30T13:52

By Una
at 2020-12-03T14:32
at 2020-12-03T14:32

By Ingrid
at 2020-12-04T22:19
at 2020-12-04T22:19

By Olivia
at 2020-12-09T22:00
at 2020-12-09T22:00

By Zora
at 2020-12-11T08:37
at 2020-12-11T08:37

By Olivia
at 2020-12-15T03:54
at 2020-12-15T03:54

By John
at 2020-12-17T21:44
at 2020-12-17T21:44

By Hedwig
at 2020-12-22T12:34
at 2020-12-22T12:34

By Rachel
at 2020-12-25T17:04
at 2020-12-25T17:04

By Poppy
at 2020-12-29T02:59
at 2020-12-29T02:59

By Leila
at 2021-01-01T17:58
at 2021-01-01T17:58

By Madame
at 2021-01-05T06:46
at 2021-01-05T06:46

By Hedwig
at 2021-01-06T11:37
at 2021-01-06T11:37

By Caitlin
at 2021-01-07T00:27
at 2021-01-07T00:27

By Isla
at 2021-01-10T14:32
at 2021-01-10T14:32

By Regina
at 2021-01-12T06:29
at 2021-01-12T06:29

By Wallis
at 2021-01-16T01:49
at 2021-01-16T01:49

By Kumar
at 2021-01-16T20:59
at 2021-01-16T20:59

By Frederica
at 2021-01-19T21:07
at 2021-01-19T21:07

By Margaret
at 2021-01-24T00:18
at 2021-01-24T00:18

By Jacob
at 2021-01-24T12:22
at 2021-01-24T12:22

By Oliver
at 2021-01-29T09:47
at 2021-01-29T09:47

By Frederica
at 2021-02-01T19:27
at 2021-02-01T19:27

By Mia
at 2021-02-02T09:09
at 2021-02-02T09:09

By Enid
at 2021-02-03T03:01
at 2021-02-03T03:01

By Damian
at 2021-02-05T09:20
at 2021-02-05T09:20

By Freda
at 2021-02-10T05:03
at 2021-02-10T05:03

By Robert
at 2021-02-13T03:58
at 2021-02-13T03:58

By Susan
at 2021-02-15T01:20
at 2021-02-15T01:20

By Jessica
at 2021-02-15T12:21
at 2021-02-15T12:21

By Skylar Davis
at 2021-02-15T20:30
at 2021-02-15T20:30

By Elvira
at 2021-02-17T07:11
at 2021-02-17T07:11

By Hazel
at 2021-02-21T23:11
at 2021-02-21T23:11

By Irma
at 2021-02-26T06:41
at 2021-02-26T06:41

By Victoria
at 2021-03-01T04:13
at 2021-03-01T04:13

By Joe
at 2021-03-04T11:36
at 2021-03-04T11:36

By Kumar
at 2021-03-04T13:23
at 2021-03-04T13:23

By Kumar
at 2021-03-06T21:54
at 2021-03-06T21:54

By Emma
at 2021-03-08T23:33
at 2021-03-08T23:33

By Regina
at 2021-03-11T22:37
at 2021-03-11T22:37

By Edwina
at 2021-03-16T16:40
at 2021-03-16T16:40

By Emily
at 2021-03-21T00:51
at 2021-03-21T00:51

By Frederic
at 2021-03-21T23:31
at 2021-03-21T23:31

By Anonymous
at 2021-03-24T16:26
at 2021-03-24T16:26

By George
at 2021-03-28T19:28
at 2021-03-28T19:28

By Annie
at 2021-04-01T00:37
at 2021-04-01T00:37

By Adele
at 2021-04-05T04:59
at 2021-04-05T04:59

By Annie
at 2021-04-09T15:22
at 2021-04-09T15:22

By James
at 2021-04-13T23:45
at 2021-04-13T23:45

By Ursula
at 2021-04-18T09:15
at 2021-04-18T09:15

By Delia
at 2021-04-22T06:44
at 2021-04-22T06:44

By Rebecca
at 2021-04-25T08:07
at 2021-04-25T08:07

By Ursula
at 2021-04-25T11:28
at 2021-04-25T11:28

By Kristin
at 2021-04-28T21:44
at 2021-04-28T21:44

By Lucy
at 2021-05-02T22:51
at 2021-05-02T22:51

By Zora
at 2021-05-04T03:44
at 2021-05-04T03:44

By Ursula
at 2021-05-04T21:06
at 2021-05-04T21:06

By Ursula
at 2021-05-06T04:09
at 2021-05-06T04:09

By Hedwig
at 2021-05-10T06:41
at 2021-05-10T06:41
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By Ivy
at 2021-05-15T02:24
at 2021-05-15T02:24
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By Quintina
at 2021-05-17T12:40
at 2021-05-17T12:40

By Tristan Cohan
at 2021-05-19T17:03
at 2021-05-19T17:03

By Jacob
at 2021-05-19T19:53
at 2021-05-19T19:53

By Steve
at 2021-05-24T09:47
at 2021-05-24T09:47

By Quintina
at 2021-05-26T22:49
at 2021-05-26T22:49

By Todd Johnson
at 2021-05-31T09:00
at 2021-05-31T09:00

By Vanessa
at 2021-06-02T12:29
at 2021-06-02T12:29

By Joe
at 2021-06-04T07:00
at 2021-06-04T07:00

By Kelly
at 2021-06-07T01:52
at 2021-06-07T01:52

By Thomas
at 2021-06-09T16:25
at 2021-06-09T16:25

By Sandy
at 2021-06-13T08:09
at 2021-06-13T08:09

By Oliver
at 2021-06-17T00:22
at 2021-06-17T00:22

By Sandy
at 2021-06-21T01:24
at 2021-06-21T01:24

By Lydia
at 2021-06-22T07:16
at 2021-06-22T07:16

By Quintina
at 2021-06-24T14:55
at 2021-06-24T14:55

By Edith
at 2021-06-27T16:59
at 2021-06-27T16:59

By Tracy
at 2021-06-29T13:16
at 2021-06-29T13:16

By Valerie
at 2021-07-02T17:06
at 2021-07-02T17:06

By Freda
at 2021-07-04T12:39
at 2021-07-04T12:39

By Barb Cronin
at 2021-07-06T01:10
at 2021-07-06T01:10

By Jacob
at 2021-07-07T08:03
at 2021-07-07T08:03

By Thomas
at 2021-07-12T04:01
at 2021-07-12T04:01

By Franklin
at 2021-07-14T22:08
at 2021-07-14T22:08

By Barb Cronin
at 2021-07-15T17:15
at 2021-07-15T17:15

By Liam
at 2021-07-18T09:28
at 2021-07-18T09:28

By Jack
at 2021-07-20T22:17
at 2021-07-20T22:17

By Xanthe
at 2021-07-25T07:07
at 2021-07-25T07:07

By Jacky
at 2021-07-25T08:28
at 2021-07-25T08:28

By Mary
at 2021-07-26T18:43
at 2021-07-26T18:43

By Doris
at 2021-07-28T18:39
at 2021-07-28T18:39

By Cara
at 2021-08-01T16:23
at 2021-08-01T16:23

By Daph Bay
at 2021-08-02T05:27
at 2021-08-02T05:27

By Anonymous
at 2021-08-02T17:30
at 2021-08-02T17:30

By Erin
at 2021-08-04T21:09
at 2021-08-04T21:09

By Delia
at 2021-08-07T09:19
at 2021-08-07T09:19

By Joe
at 2021-08-09T11:57
at 2021-08-09T11:57

By Noah
at 2021-08-11T20:10
at 2021-08-11T20:10

By Steve
at 2021-08-14T04:01
at 2021-08-14T04:01

By Ina
at 2021-08-17T20:01
at 2021-08-17T20:01

By Tristan Cohan
at 2021-08-20T15:25
at 2021-08-20T15:25

By Emily
at 2021-08-24T06:47
at 2021-08-24T06:47

By Hazel
at 2021-08-26T09:45
at 2021-08-26T09:45

By Charlotte
at 2021-08-30T01:05
at 2021-08-30T01:05

By Agatha
at 2021-09-02T11:45
at 2021-09-02T11:45

By Carolina Franco
at 2021-09-03T11:00
at 2021-09-03T11:00

By Queena
at 2021-09-03T13:06
at 2021-09-03T13:06

By Hedwig
at 2021-09-08T04:25
at 2021-09-08T04:25

By Emily
at 2021-09-09T22:28
at 2021-09-09T22:28

By Madame
at 2021-09-12T09:48
at 2021-09-12T09:48

By Hazel
at 2021-09-16T04:24
at 2021-09-16T04:24

By Charlotte
at 2021-09-19T21:39
at 2021-09-19T21:39

By Yedda
at 2021-09-24T17:32
at 2021-09-24T17:32

By Audriana
at 2021-09-27T14:38
at 2021-09-27T14:38

By Carol
at 2021-09-29T20:51
at 2021-09-29T20:51

By Kelly
at 2021-10-03T15:15
at 2021-10-03T15:15

By Blanche
at 2021-10-06T03:38
at 2021-10-06T03:38

By Andy
at 2021-10-06T19:09
at 2021-10-06T19:09

By Tom
at 2021-10-08T15:36
at 2021-10-08T15:36
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By Rosalind
at 2021-10-08T18:20
at 2021-10-08T18:20

By Audriana
at 2021-10-09T13:41
at 2021-10-09T13:41

By Sandy
at 2021-10-13T15:50
at 2021-10-13T15:50
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By Freda
at 2021-10-15T09:12
at 2021-10-15T09:12

By James
at 2021-10-17T23:02
at 2021-10-17T23:02

By Andrew
at 2021-10-20T17:11
at 2021-10-20T17:11

By Franklin
at 2021-10-25T11:33
at 2021-10-25T11:33

By Caitlin
at 2021-10-25T22:26
at 2021-10-25T22:26

By Ethan
at 2021-10-29T13:12
at 2021-10-29T13:12

By Jacob
at 2021-11-01T00:11
at 2021-11-01T00:11

By Ursula
at 2021-11-01T06:42
at 2021-11-01T06:42

By Jessica
at 2021-11-02T22:36
at 2021-11-02T22:36

By Sierra Rose
at 2021-11-03T22:46
at 2021-11-03T22:46

By Xanthe
at 2021-11-08T01:25
at 2021-11-08T01:25
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