iPhone 8 更換電池外觀損壞 - iOS

By Freda
at 2021-03-08T23:26
at 2021-03-08T23:26
Table of Contents
之前看到燦坤有換電池優惠方案就上網預約更換
更換前櫃台工程師有圈起幾處手機外觀的磨損處
當天晚上取件前結帳後 回櫃檯檢查看到背面右上角背板內多了三個白色污點
剛好下午櫃台那個工程師也在 我很明確地說送來的時候沒有這個東西
三個工程師在我面前用櫃檯上的抹布沾酒精大力的擦拭擦不掉
後來其中一個拿進去房間內 過了幾分鐘後出來
然後我再次檢查覺得旁邊的音源鍵邊框上方有他們擦拭後的磨損
工程師說會請示主管明天再回覆處理方式
結果隔天工程師打來說 主管可以給的處理方式為更換電池免費
我表達說送修前這個地方與現場工程師確認這邊沒有問題
不想接受更換電池免費 工程師表達如果不能接受就是找消保會申訴
且我第二次到店詢問處理方式時 又發現充電孔及相機下方都有磨損
與蘋果客服來回電聯 確定燦坤只願意用更換電池免費作為補償
燦坤這邊堅持送件前就有這些磨損傷痕了
但單子上他們當時確實沒有畫到我後來反應的地方
而且蘋果客服也承認燦坤這邊沒有拍照與流程不符
但是也堅持燦坤提供的影片檔 工程師更換電池沒有在我指出的地方有任何動作 所以不可
能是他們弄到的
想請問板上有其他人遇過類似狀況嗎?
是否只能認了 接受免費更換電池作為補償呢?
謝謝
--
更換前櫃台工程師有圈起幾處手機外觀的磨損處
當天晚上取件前結帳後 回櫃檯檢查看到背面右上角背板內多了三個白色污點
剛好下午櫃台那個工程師也在 我很明確地說送來的時候沒有這個東西
三個工程師在我面前用櫃檯上的抹布沾酒精大力的擦拭擦不掉
後來其中一個拿進去房間內 過了幾分鐘後出來
然後我再次檢查覺得旁邊的音源鍵邊框上方有他們擦拭後的磨損
工程師說會請示主管明天再回覆處理方式
結果隔天工程師打來說 主管可以給的處理方式為更換電池免費
我表達說送修前這個地方與現場工程師確認這邊沒有問題
不想接受更換電池免費 工程師表達如果不能接受就是找消保會申訴
且我第二次到店詢問處理方式時 又發現充電孔及相機下方都有磨損
與蘋果客服來回電聯 確定燦坤只願意用更換電池免費作為補償
燦坤這邊堅持送件前就有這些磨損傷痕了
但單子上他們當時確實沒有畫到我後來反應的地方
而且蘋果客服也承認燦坤這邊沒有拍照與流程不符
但是也堅持燦坤提供的影片檔 工程師更換電池沒有在我指出的地方有任何動作 所以不可
能是他們弄到的
想請問板上有其他人遇過類似狀況嗎?
是否只能認了 接受免費更換電池作為補償呢?
謝謝
--
Tags:
iOS
All Comments

By Sierra Rose
at 2021-03-10T10:27
at 2021-03-10T10:27

By Quanna
at 2021-03-14T11:45
at 2021-03-14T11:45

By James
at 2021-03-18T07:01
at 2021-03-18T07:01

By Rachel
at 2021-03-19T19:44
at 2021-03-19T19:44

By Ophelia
at 2021-03-22T16:03
at 2021-03-22T16:03

By Xanthe
at 2021-03-27T08:44
at 2021-03-27T08:44

By Blanche
at 2021-03-27T14:16
at 2021-03-27T14:16

By Zanna
at 2021-03-31T14:32
at 2021-03-31T14:32

By Emma
at 2021-04-03T20:13
at 2021-04-03T20:13

By Andy
at 2021-04-06T01:59
at 2021-04-06T01:59

By Linda
at 2021-04-10T22:40
at 2021-04-10T22:40

By Andrew
at 2021-04-14T13:07
at 2021-04-14T13:07

By Charlie
at 2021-04-16T10:49
at 2021-04-16T10:49

By Elma
at 2021-04-17T16:25
at 2021-04-17T16:25

By Elvira
at 2021-04-19T12:04
at 2021-04-19T12:04

By Charlie
at 2021-04-21T12:09
at 2021-04-21T12:09

By George
at 2021-04-22T09:46
at 2021-04-22T09:46

By Dorothy
at 2021-04-23T15:11
at 2021-04-23T15:11

By Zanna
at 2021-04-25T14:07
at 2021-04-25T14:07

By Dorothy
at 2021-04-29T22:11
at 2021-04-29T22:11

By Liam
at 2021-04-30T20:41
at 2021-04-30T20:41

By Franklin
at 2021-05-01T00:05
at 2021-05-01T00:05

By Kyle
at 2021-05-04T14:29
at 2021-05-04T14:29

By Dinah
at 2021-05-08T21:23
at 2021-05-08T21:23

By Mason
at 2021-05-13T14:35
at 2021-05-13T14:35

By William
at 2021-05-17T07:43
at 2021-05-17T07:43

By Ophelia
at 2021-05-18T12:32
at 2021-05-18T12:32

By Ursula
at 2021-05-20T23:22
at 2021-05-20T23:22

By Caitlin
at 2021-05-21T15:13
at 2021-05-21T15:13

By Thomas
at 2021-05-26T05:39
at 2021-05-26T05:39

By Steve
at 2021-05-31T04:19
at 2021-05-31T04:19

By Mary
at 2021-05-31T10:59
at 2021-05-31T10:59

By Cara
at 2021-06-04T07:35
at 2021-06-04T07:35

By Doris
at 2021-06-07T15:06
at 2021-06-07T15:06

By Belly
at 2021-06-11T03:01
at 2021-06-11T03:01

By Elizabeth
at 2021-06-15T20:38
at 2021-06-15T20:38

By Jack
at 2021-06-17T10:30
at 2021-06-17T10:30

By Daniel
at 2021-06-21T12:17
at 2021-06-21T12:17

By Eden
at 2021-06-21T23:57
at 2021-06-21T23:57

By Hazel
at 2021-06-26T17:33
at 2021-06-26T17:33

By Candice
at 2021-06-27T01:45
at 2021-06-27T01:45

By Poppy
at 2021-06-29T14:28
at 2021-06-29T14:28

By Emma
at 2021-07-04T11:11
at 2021-07-04T11:11

By Victoria
at 2021-07-04T18:10
at 2021-07-04T18:10

By Madame
at 2021-07-06T20:43
at 2021-07-06T20:43

By Wallis
at 2021-07-09T23:40
at 2021-07-09T23:40

By Emma
at 2021-07-13T14:11
at 2021-07-13T14:11
Related Posts
IPad Air一代換整新機還是買新iPad

By Erin
at 2021-03-08T23:10
at 2021-03-08T23:10
adguard pro開始擋不住app廣告了嗎?

By Mia
at 2021-03-08T16:38
at 2021-03-08T16:38
Big Sur桌機如何用iTunes幫iPad mini升級

By Hazel
at 2021-03-08T15:50
at 2021-03-08T15:50
二手iphone11檢查請益

By Hamiltion
at 2021-03-08T15:40
at 2021-03-08T15:40
macOS 11.3可用HomePod輸出音效

By Poppy
at 2021-03-08T15:05
at 2021-03-08T15:05