iTunes 最新退費格式？ - iOS

: 回文一下好了
: 前文底下網友推文的方式無法使用
: 回報問題之後 沒有地方可以填寫問題 (之前都是這樣) 但現在不行
: 只會跳到http://www.apple.com/uk/support/itunes/ itunes support的頁面
: 沒有可以填寫問題寫e-mail的地方
: 有網友最近有退費的經驗嗎? 還是因為我人在中國無法連到那個畫面?

你有試過我上次推文中的方法嗎?

購買記錄-->點選你要退的軟體-->問題回報-->填寫就對了

可能我沒說明清楚那個直接用 iTune 軟體就可以了
網頁我原本也是一直找那個 Email 頁
後來發現直接在 iTune 中的購買記錄
然後點選軟體後, 再點旁邊的問題回報
就可以看到之前許多網頁上看到的那個問題填寫頁
可以選你退費的原因, 我是選:

This application is not compatible with my device

其實我應該是選錯類別
因為我要買 Slingplayer iPhone版, 錯買 Slingplayer iPad版
是我的 Slingbox 硬體不符合

反正我就和他解釋買錯版本, 也和他說明我已經買 iPhone版
請他幫我退 iPad版的... 當然以上的信是用英文寫的
也如同板友所說 apple 馬上回信如下:

Dear XXXX,

Thank you for contacting iTunes Store Customer Support. My name is Rea and it
is my pleasure to assist you. I hope all is well with you today.
Based on the information provided, it is my understanding that you are having
an issue with the unintentional purchase of the wrong version of the app
"SlingPlayer" which is for iPad. I know how important this is to you and I
will do my best to help.
A refund in the amount of 450.00 TWD has been posted to your account.
Refund processing times vary and can normally take from 7 to 10 business days.

Please contact your financial institution for details related to processing
times.

The iTunes Store provides a warning message that asks if you are sure that
you want to buy an item. This warning can be turned off. If you would like
to make sure that this warning is on, you can reset the warnings in the iTunes
Store by following the instructions in this article:

Resetting iTunes Store warnings
http://support.apple.com/kb/xxxxx

Additionally, you can make modifications on certain devices that will prevent
them from making purchases:

iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/xxxxx

If you have any questions, concerns, or need any additional assistance with
this matter, please don't hesitate to reply to this email. Take care and have
a great day XXXXXXXX!

Sincerely,

Rea
iTunes Store Customer Support/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/

大致就是以上的信, 雖然是制式的, 但看起來還算親切
而且退費速度還不錯, 信中說七到十天, 事實上四天就刷退給我了

給你參考看看....

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