LM211解約 - 手機討論

By Jake
at 2019-01-05T15:09
at 2019-01-05T15:09
Table of Contents
雙11的LM211大約在11/21左右開通
開通前兩天 訊號全滿 速度皆維持在20以上
這樣的狀況 不分日夜都ok
初期使用相當滿意
於是就把另個台星自由配調低月租當養門號
大概到了12月上旬 夜間速度開始異常
往往在1900-2400時段 普遍只剩5左右
甚至僅出現KB等級速率
看影片超卡 分享給筆電工作更是悲劇
多次與客服反應 都表示會盡力改善
觀察連線狀況 近的1800或2600都不抓
偏偏去連線遠的700
這當然不一定是主因 但客服或工程都無法解決
連線狀況從12月中 就相當不理想
實際觀察 離峰的上午速率都正常21左右
一入夜就降速 過午夜12點又會回到10以上水準
上傳倒是相當穩定都在15左右 但無濟於事
限速或控速的表現真的不優
年前一個需要網路的工作夜 連線狀況糟到離譜
斷續的太嚴重 直接向客服解約
討論後 也同意免收違約金 預繳按比例退款
但整個解約程序有是團亂
文字客服回報請電話客服處理
電話客服告知需到門市辦理
門市人員反應僅能線上退約
最後直接扣遠傳客服搞定
一個約 退了兩三天才搞定
最後 把台星自由配288又調回來用
月費雖貴了些 但網路品質還算可接受範圍
別問為何不先試用再辦
遠傳那一點點流量的試用 根本測不出實際需求
我一晚就把流量噴光 看似正常
卻不知實際辦下去後 連線如此不堪
個人感覺
遠傳二軍在速控的議題上
恐怕還有很大改善空間
雖然雙11打的漂亮 但內容還是差了點啊
--
開通前兩天 訊號全滿 速度皆維持在20以上
這樣的狀況 不分日夜都ok
初期使用相當滿意
於是就把另個台星自由配調低月租當養門號
大概到了12月上旬 夜間速度開始異常
往往在1900-2400時段 普遍只剩5左右
甚至僅出現KB等級速率
看影片超卡 分享給筆電工作更是悲劇
多次與客服反應 都表示會盡力改善
觀察連線狀況 近的1800或2600都不抓
偏偏去連線遠的700
這當然不一定是主因 但客服或工程都無法解決
連線狀況從12月中 就相當不理想
實際觀察 離峰的上午速率都正常21左右
一入夜就降速 過午夜12點又會回到10以上水準
上傳倒是相當穩定都在15左右 但無濟於事
限速或控速的表現真的不優
年前一個需要網路的工作夜 連線狀況糟到離譜
斷續的太嚴重 直接向客服解約
討論後 也同意免收違約金 預繳按比例退款
但整個解約程序有是團亂
文字客服回報請電話客服處理
電話客服告知需到門市辦理
門市人員反應僅能線上退約
最後直接扣遠傳客服搞定
一個約 退了兩三天才搞定
最後 把台星自由配288又調回來用
月費雖貴了些 但網路品質還算可接受範圍
別問為何不先試用再辦
遠傳那一點點流量的試用 根本測不出實際需求
我一晚就把流量噴光 看似正常
卻不知實際辦下去後 連線如此不堪
個人感覺
遠傳二軍在速控的議題上
恐怕還有很大改善空間
雖然雙11打的漂亮 但內容還是差了點啊
--
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