momo退貨遇到問題 - 手機討論

By Valerie
at 2020-02-19T21:12
at 2020-02-19T21:12
Table of Contents
01/23日我的hTC One X10不小心(!?)親到馬路...囧
01/24日我從momo訂了一支hTC U12+ NT14,290,送保護貼、64G記憶卡。
用了幾天發現這支音量放大時常會誤觸,連壓邊框(沒碰到按鍵)都能放大音量!
決定退貨!
01/28日線上成立退貨。
01/30日回收手機。
02/08日momo客服第一次來電,我沒接到。
02/18日momo客服第二次來電表示缺了退卡針。
但我表示我退貨打包時有錄影,錄到退卡針有放到盒裡。
另外提到我已拆開保護貼使用,這部分要收費100多元。(這我接受)
02/19日momo客服第三次來電表示,她們找到退卡針,
但說卡針不是原廠hTC的。說明天會寄原廠退卡針圖給我。
但我很肯定那卡針就是從盒裡拿出的。
事後我上網查那非原廠退卡針是LG的退卡針,是圓形跟一槓!
但我從沒買過LG手機,不可能憑空出現LG的退卡針!
現在我不知道怎麼辦?
我開箱時沒想太多、沒有錄影,只有退貨打包時有全程錄。
我目前想到有以下方案QQ:
1. 小認賠,上網拍跟人買hTC退卡針、退回去?
2. 小認賠,直接賠退卡針錢?
3. 大認賠,拿回手機,再轉賣?
4. 不承認放錯卡針,堅持不妥協!
5. 找消保官?
6. ...???
02/20更新:
謝謝各位網友的意見。momo今天來電說會全額退款。
今天先是momo寄hTC U12+的原廠卡針圖給我確認。
我回信表示,我收到的U12+盒裡面的卡針就是圓形的LG手機卡針。
但我沒有LG手機,不可能是我放錯卡針。
然後我寫希望他們能查清我收到的貨是不是全新機。
如果不是全新,那為何網頁沒寫是福利機呢...?
後來momo客服打電話給我,說會一週的時間左右全額退款。
謝謝,這板好溫暖。
--
01/24日我從momo訂了一支hTC U12+ NT14,290,送保護貼、64G記憶卡。
用了幾天發現這支音量放大時常會誤觸,連壓邊框(沒碰到按鍵)都能放大音量!
決定退貨!
01/28日線上成立退貨。
01/30日回收手機。
02/08日momo客服第一次來電,我沒接到。
02/18日momo客服第二次來電表示缺了退卡針。
但我表示我退貨打包時有錄影,錄到退卡針有放到盒裡。
另外提到我已拆開保護貼使用,這部分要收費100多元。(這我接受)
02/19日momo客服第三次來電表示,她們找到退卡針,
但說卡針不是原廠hTC的。說明天會寄原廠退卡針圖給我。
但我很肯定那卡針就是從盒裡拿出的。
事後我上網查那非原廠退卡針是LG的退卡針,是圓形跟一槓!
但我從沒買過LG手機,不可能憑空出現LG的退卡針!
現在我不知道怎麼辦?
我開箱時沒想太多、沒有錄影,只有退貨打包時有全程錄。
我目前想到有以下方案QQ:
1. 小認賠,上網拍跟人買hTC退卡針、退回去?
2. 小認賠,直接賠退卡針錢?
3. 大認賠,拿回手機,再轉賣?
4. 不承認放錯卡針,堅持不妥協!
5. 找消保官?
6. ...???
02/20更新:
謝謝各位網友的意見。momo今天來電說會全額退款。
今天先是momo寄hTC U12+的原廠卡針圖給我確認。
我回信表示,我收到的U12+盒裡面的卡針就是圓形的LG手機卡針。
但我沒有LG手機,不可能是我放錯卡針。
然後我寫希望他們能查清我收到的貨是不是全新機。
如果不是全新,那為何網頁沒寫是福利機呢...?
後來momo客服打電話給我,說會一週的時間左右全額退款。
謝謝,這板好溫暖。
--
Tags:
手機
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