Note7換機退機然後死心 - 手機討論

By Sierra Rose
at 2016-10-21T13:57
at 2016-10-21T13:57
Table of Contents
前一隻手機拿sony Z3 然後電池蓄電越來越差
在遠傳門市推薦下購買了note 7
沒想到是噩夢的開始
因為怕摔機 一個月還花288買手機保險
考量不想退手機保險的關係
才上網申請換機
我在9/19申請換機,事後也收到確認資料的email
9/26打電話到客服詢問為何還沒到貨
回復是:「系統根本沒有我登錄過的資料」,
客服人員只好再電話中詢問我的資料,並且再一次幫我登錄(意思是我又要等七個工作天
,為此我寫email投訴過,但三星的態度是根本不理會,沒回信啊)
結!果!
等到我收到簡訊 到門市去換機,才發現
1.我的資料登錯了!我需要打到客服 從後端修正資料後,才能領我的手機
2.系統表示那隻手機根本還沒到門市,縱使我看得到那隻手機,我還是不能領(門市不能
做登錄的工作)
先不說那天打客服打了多久都忙線中,
還有事後我接到帳單還要付200多塊的通話費,重點是一番波折之後,居然要退貨……
重點還要到三星門市(離我住的地方三十分鐘)才能退= =
去到門市,店員試圖想要說服我換機,而非退機,但我心已死Orz
填寫完資料,店員說包膜可以退費,但手機套因為不是原場的所以不!能!退!
結論
1.三星不管是換機或是退機完全誠意不足
2.簡訊和系統完全沒有同步,浪費時間
3.客服人員素質不一,應對能力很糟
4.不能在原購買門市退貨(不是遠傳的錯),擾民啊
5.針對客人額外手機保險的部分,完全不理會,反正你錢不是我賺
6.退貨後我只能買新空機了,不符合手機保險的條件
完全沒誠意啊 !可惡
--
Tags:
手機
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