NZXT H1 Case 安全問題警示，下架/招回? - 3C

目前歐美正在過火雞節的當下，美商恩傑發表了NZXT所附的PCIE延長線
固定在PCB上的螺絲可能產生火花燒機，並提出了寄送維修套件(螺絲)
的解決辦法，目前的建議是即刻關機直到收到維修套件為止，目前還在
跟美國消費品安全委員會(CSPC)討論下一步作法是什麼

在此呼籲有用NZXT的鄉民趕快關機啊，雖然目前只有少於10台發生的案例
目前原價屋還是有上架，還在組裝的鄉民趕快停止啊，不知道Youtuber
網紅們甚麼時候會出來呼籲安全?都燒機了竟然還沒全面招回換機或維修?

以下新聞來源https://blog.nzxt.com/details-on-h1-case-safety-issue/

WHAT’S GOING ON?
We’ve identified an issue with the H1 case where a short on the PCIe riser
cable connection can lead to a potential safety hazard. This issue has
currently affected fewer than ten H1 cases.

To be extra cautious, we have paused sales on NZXT & NZXT BLD and asked
resellers to temporarily pause sales as well while our engineering team is
confirming the issue and preparing a solution.

WHAT IS THE PROBLEM?
We have identified that the two screws that attach the PCIe Riser assembly to
the chassis may cause an electrical short circuit in the printed circuit
board (PCB). Repair kits are being prepared that include two new screws that
address the issue along with instructions to replace them at home.

WHAT CAN CUSTOMERS DO?
While we have identified this issue as an extremely rare occurrence, the
absolute safest approach is to power-down your H1 until a kit is sent out to
you and the repair is made.

We will be taking customer information and providing early repair kits as
soon as this upcoming week. These kits will allow users to make the repair at
home by replacing both screws that attach the PCIe assembly to the case.
Customers can reach out through our H1 dedicated contact channels included
below for more information.

WHAT ELSE DO CUSTOMERS NEED TO KNOW?
We are working closely with the US Consumer Products Safety Commission (CPSC)
and the proper global authorities to ensure that we are doing everything we
can to help NZXT customers. The CPSC’s function is to help people use
products safely and we have been adhering to their strongly recommended
schedule for releasing information to our suppliers and to the public. We
take this issue seriously and are working as quickly as we can to address it.

HOW DO CUSTOMERS GET IN TOUCH IF THEY HAVE ANY OTHER QUESTIONS?
We appreciate everyone’s patience. For direct contact, customers can contact
our Customer Support team via the provided number and email address.

Please direct inquiries regarding the H1 Issue to:
Phone: 1-888-965-5520 (Mon – Fri, 8am – 6pm PST)
Email: [email protected]

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