Pixel手機會無預警自動重新開機 - Android

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更新:
感謝各位板友的分享,目前看起來嫌疑最大的是adguard了


這個問題在我的前一隻Pixel 3 XL與現在用的Pixel 4 XL都會發生
它會無預警的突然自動重新開機
發生的頻率不一定,今天晚上發生過
上次是兩天前,再上次是四天前

因為兩隻手機都有這個狀況,我懷疑可能是某隻APP有問題造成的
但苦惱的是不知道要怎麼找出這隻app
我另外有一隻ASUS Zenfone 5z手機,以及Samsung Tab S4
這些裝置安裝的app幾乎都一樣,但5z與S4就沒發生過重新開機

尋求Google客服後,給了以下的建議

步驟 1:檢查系統更新
步驟 2:檢查應用程式更新
步驟 3:檢查儲存空間
步驟 4:在安全模式中檢查問題是否出在某個應用程式
步驟 5:恢復原廠設定

除了安全模式之外,我全部都試過了
包括恢復原廠設定,但還是會自動重啟

我猜安全模式應該就不會重啟了
但我總不能一直都在安全模式裡使用手機吧…

覺得自己應該還是要找出造成問題的那隻APP
但找來找去就沒有什麼嫌疑犯…

我想問的是,能不能從系統裡抓取log
譬如kernel message或者locat之類的東西
然後從中找到可能造成問題的app呢?
如果在系統重啟之前有留下遺言的話 XD

或者是還有什麼事情是我可以嘗試的呢?

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使用 adb shell 'pm list packages -f' | sed -e 's/.*=//' | sort
列出手機已經安裝的packages如下:

android.auto_generated_rro_product__
android.auto_generated_rro_vendor__
android.autoinstalls.config.google.nexus
com.adguard.android
com.android.backupconfirm
com.android.bips
com.android.bips.auto_generated_rro_product__
com.android.bluetooth
com.android.bluetooth.auto_generated_rro_vendor__
com.android.bluetoothmidiservice
com.android.bookmarkprovider
com.android.calllogbackup
com.android.carrierdefaultapp
com.android.cellbroadcastreceiver
com.android.certinstaller
com.android.chrome
com.android.companiondevicemanager
com.android.connectivity.metrics
com.android.cts.ctsshim
com.android.cts.priv.ctsshim
com.android.dreams.basic
com.android.dynsystem
com.android.egg
com.android.externalstorage
com.android.hotspot2
com.android.hotwordenrollment.okgoogle
com.android.hotwordenrollment.xgoogle
com.android.htmlviewer
com.android.inputdevices
com.android.internal.display.cutout.emulation.corner
com.android.internal.display.cutout.emulation.double
com.android.internal.display.cutout.emulation.tall
com.android.internal.systemui.navbar.gestural
com.android.internal.systemui.navbar.gestural_extra_wide_back
com.android.internal.systemui.navbar.gestural_narrow_back
com.android.internal.systemui.navbar.gestural_wide_back
com.android.internal.systemui.navbar.threebutton
com.android.keychain
com.android.localtransport
com.android.location.fused
com.android.managedprovisioning
com.android.mms.service
com.android.mtp
com.android.musicfx
com.android.nfc
com.android.nfc.auto_generated_rro_product__
com.android.nfc.auto_generated_rro_vendor__
com.android.omadm.service
com.android.ons
com.android.pacprocessor
com.android.phone
com.android.phone.auto_generated_rro_product__
com.android.phone.auto_generated_rro_vendor__
com.android.printspooler
com.android.providers.blockednumber
com.android.providers.calendar
com.android.providers.contacts
com.android.providers.contacts.auto_generated_rro_product__
com.android.providers.downloads
com.android.providers.downloads.ui
com.android.providers.media
com.android.providers.partnerbookmarks
com.android.providers.settings
com.android.providers.settings.auto_generated_rro_product__
com.android.providers.telephony
com.android.providers.telephony.auto_generated_rro_product__
com.android.providers.userdictionary
com.android.proxyhandler
com.android.refreshratecontrol
com.android.safetyregulatoryinfo
com.android.safetyregulatoryinfo.auto_generated_rro_product__
com.android.sdm.plugins.connmo
com.android.sdm.plugins.dcmo
com.android.sdm.plugins.diagmon
com.android.sdm.plugins.sprintdm
com.android.sdm.plugins.usccdm
com.android.se
com.android.server.telecom
com.android.server.telecom.auto_generated_rro_product__
com.android.service.ims
com.android.service.ims.presence
com.android.settings
com.android.sharedstoragebackup
com.android.shell
com.android.simappdialog
com.android.simappdialog.auto_generated_rro_product__
com.android.statementservice
com.android.stk
com.android.systemui
com.android.systemui.auto_generated_rro_product__
com.android.systemui.auto_generated_rro_vendor__
com.android.theme.color.black
com.android.theme.color.cinnamon
com.android.theme.color.green
com.android.theme.color.ocean
com.android.theme.color.orchid
com.android.theme.color.purple
com.android.theme.color.space
com.android.theme.font.arbutussource
com.android.theme.font.arvolato
com.android.theme.font.rubikrubik
com.android.theme.icon.roundedrect
com.android.theme.icon.squircle
com.android.theme.icon.teardrop
com.android.theme.icon_pack.circular.android
com.android.theme.icon_pack.circular.launcher
com.android.theme.icon_pack.circular.settings
com.android.theme.icon_pack.circular.systemui
com.android.theme.icon_pack.circular.themepicker
com.android.theme.icon_pack.filled.android
com.android.theme.icon_pack.filled.launcher
com.android.theme.icon_pack.filled.settings
com.android.theme.icon_pack.filled.systemui
com.android.theme.icon_pack.filled.themepicker
com.android.theme.icon_pack.rounded.android
com.android.theme.icon_pack.rounded.launcher
com.android.theme.icon_pack.rounded.settings
com.android.theme.icon_pack.rounded.systemui
com.android.theme.icon_pack.rounded.themepicker
com.android.timezone.updater
com.android.traceur
com.android.vending
com.android.vpndialogs
com.android.vzwomatrigger
com.android.wallpaper.livepicker
com.android.wallpaperbackup
com.bilibili.app.in
com.boshiamy.boshiamyime.professional
com.breel.wallpapers19
com.chinatrust.mobilebank
com.cht.custservice
com.customermobile.preload.vzw
com.discord
com.esunbank.ESUNWALLET
com.evernote
com.facebook.katana
com.facebook.orca
com.fubon.mbank
com.global.foodpanda.android
com.google.android.accessibility.soundamplifier
com.google.android.apps.books
com.google.android.apps.carrier.carrierwifi
com.google.android.apps.carrier.log
com.google.android.apps.customization.pixel
com.google.android.apps.diagnosticstool
com.google.android.apps.docs
com.google.android.apps.docs.editors.docs
com.google.android.apps.dreamliner
com.google.android.apps.gcs
com.google.android.apps.genie.geniewidget
com.google.android.apps.helprtc
com.google.android.apps.magazines
com.google.android.apps.maps
com.google.android.apps.messaging
com.google.android.apps.motionsense.bridge
com.google.android.apps.nexuslauncher
com.google.android.apps.photos
com.google.android.apps.pixelmigrate
com.google.android.apps.podcasts
com.google.android.apps.recorder
com.google.android.apps.safetyhub
com.google.android.apps.scone
com.google.android.apps.subscriptions.red
com.google.android.apps.tachyon
com.google.android.apps.tips
com.google.android.apps.translate
com.google.android.apps.turbo
com.google.android.apps.walletnfcrel
com.google.android.apps.wallpaper
com.google.android.apps.wallpaper.nexus
com.google.android.apps.wearables.maestro.companion
com.google.android.apps.wellbeing
com.google.android.apps.work.clouddpc
com.google.android.apps.work.oobconfig
com.google.android.apps.youtube.music
com.google.android.as
com.google.android.calculator
com.google.android.calendar
com.google.android.captiveportallogin
com.google.android.carrier
com.google.android.carrierlocation
com.google.android.carriersetup
com.google.android.configupdater
com.google.android.contacts
com.google.android.deskclock
com.google.android.dialer
com.google.android.documentsui
com.google.android.documentsui.theme.pixel
com.google.android.dreamlinerupdater
com.google.android.euicc
com.google.android.ext.services
com.google.android.ext.shared
com.google.android.feedback
com.google.android.gm
com.google.android.gms
com.google.android.gms.location.history
com.google.android.GoogleCamera
com.google.android.googlequicksearchbox
com.google.android.googlequicksearchbox.nga_resources
com.google.android.grilservice
com.google.android.gsf
com.google.android.hardwareinfo
com.google.android.hiddenmenu
com.google.android.ims
com.google.android.inputmethod.latin
com.google.android.keep
com.google.android.markup
com.google.android.marvin.talkback
com.google.android.modulemetadata
com.google.android.networkstack
com.google.android.networkstack.permissionconfig
com.google.android.onetimeinitializer
com.google.android.overlay.googleconfig
com.google.android.overlay.googlewebview
com.google.android.overlay.permissioncontroller
com.google.android.overlay.pixelconfig2017
com.google.android.overlay.pixelconfig2018
com.google.android.overlay.pixelconfig2019
com.google.android.overlay.pixelconfig2019midyear
com.google.android.overlay.pixelconfigcommon
com.google.android.packageinstaller
com.google.android.partnersetup
com.google.android.permissioncontroller
com.google.android.pixel.setupwizard
com.google.android.printservice.recommendation
com.google.android.projection.gearhead
com.google.android.settings.future
com.google.android.settings.intelligence
com.google.android.setupwizard
com.google.android.soundpicker
com.google.android.storagemanager
com.google.android.syncadapters.contacts
com.google.android.tag
com.google.android.tetheringentitlement
com.google.android.tts
com.google.android.videos
com.google.android.webview
com.google.android.wfcactivation
com.google.android.youtube
com.google.ar.core
com.google.audio.hearing.visualization.accessibility.scribe
com.google.euiccpixel
com.google.intelligence.sense
com.google.omadm.trigger
com.google.oslo
com.google.pixel.dynamicwallpapers
com.google.pixel.livewallpaper
com.google.RilConfigService
com.google.SSRestartDetector
com.google.vr.apps.ornament
com.hcom.android
com.hpicorp.vieshow
com.ihad.ptt
com.ilike.cartoon
com.instagram.android
com.jkos.app
com.microsoft.office.officehubrow
com.mxtech.videoplayer.pro
com.netflix.mediaclient
com.qiyi.video
com.qti.qualcomm.datastatusnotification
com.qti.service.colorservice
com.qti.snapdragon.qdcm_ff
com.qti.xdivert
com.qualcomm.atfwd
com.qualcomm.qcrilmsgtunnel
com.qualcomm.qti.cne
com.qualcomm.qti.qms.service.trustzoneaccess
com.qualcomm.qti.services.secureui
com.qualcomm.qti.telephonyservice
com.qualcomm.qti.uceShimService
com.qualcomm.timeservice
com.qualcomm.uimremoteclient
com.qualcomm.uimremoteserver
com.skysoft.kkbox.android
com.sony.songpal.mdr
com.sparkslab.dcardreader
com.spotify.music
com.verizon.llkagent
com.verizon.obdm
com.verizon.obdm_permissions
com.verizon.services
com.vzw.apnlib
com.zhihu.android
ctrip.english
dbx.taiwantaxi
ecowork.seven
gogolook.callgogolook2
hearsilent.busplus
jp.linebd.lbdmanga
jp.naver.line.android
missing.manifest
mong.moptt
net.skyscanner.android.main
org.codeaurora.ims
radio.taiwan.hichannel.radiotuner
tw.com.langshin.moviefirst.droid
tw.com.mobimedia.miramar
tw.com.pchome.android.pi
tw.com.taishinbank.richart
tw.gov.invoice
tw.miramarcinemas.app
tw.net.pic.m.openpoint
tw.net.pic.mobi
vendor.qti.hardware.cacert.server
vendor.qti.iwlan

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All Comments

Emma avatarEmma2019-11-19
關於手機 -> 提供對裝置的意見 附件的紀錄可以看到c
rash的遺言
Olive avatarOlive2019-11-24
我只看到系統重啟的關鍵字 其他看不懂
Kama avatarKama2019-11-24
https://reurl.cc/zy5nEN
這個問題,直接反應給Google
Yedda avatarYedda2019-11-28
Pixel Timer
Sierra Rose avatarSierra Rose2019-11-30
我也有遇到,頻率大概是每天一次,我也有裝 adguard
Eden avatarEden2019-12-03
我之前pixel3XL也會 我也不懂為何 是不是有軟體衝到
Una avatarUna2019-12-06
但如果說是擋廣告的 我當初也有安裝 現在移除了 好像就
真的沒發生
Kumar avatarKumar2019-12-07
手機重新啟動後,去看last_kmsg
Lauren avatarLauren2019-12-12
我也有裝adguard 頻率也大概是1到2天一次
Ida avatarIda2019-12-16
3a裝ADG沒事,看推文感覺是只出現在XL
Mary avatarMary2019-12-19
我的是 Pixel 3
Hardy avatarHardy2019-12-24
我是pixel 4 xl 我去查了adguard的官網 他們的討論
串第一個就是Android 10 從9月22就開始了 看起來是
還沒解決
http://bit.ly/2qekCf7
Agatha avatarAgatha2019-12-27
我的Nokia 8.1也會 我也有裝ADG 從升上Android 10 bet
a就開始了 還以為是Android 10的問題 看來是ADG的問題
Una avatarUna2019-12-30
我的也會!!!終於找到原因了,還以為是手機問題
Tom avatarTom2020-01-03
我不會欸 只有很久出現一次launcher重啟
Frederic avatarFrederic2020-01-05
這邊大家都版本都是3.3 beta2 ?
Agatha avatarAgatha2020-01-05
最近開始用自己的AdGuard Home搭配Android 9之後的DOT了
能提供一些基本的阻擋
Edward Lewis avatarEdward Lewis2020-01-06
我的p3只是開某些大app 會因記憶體不足重啟app
Audriana avatarAudriana2020-01-07
我p4 不會唉..只是很耗電而已
Frederic avatarFrederic2020-01-11
P3裝adguard 大概一周一兩次吧
Bethany avatarBethany2020-01-16
我也是P3XL 也裝adg 也是會重啟
Zenobia avatarZenobia2020-01-17
我也會重啟 不知原因 我也有裝adguard
Zora avatarZora2020-01-17
我的是P4XL 嚴重時一天會超過一次
Valerie avatarValerie2020-01-19
這是android 10 VPN的問題
Mason avatarMason2020-01-23
P2XL 大概1~2週一次 也有裝Adguard
Regina avatarRegina2020-01-28
看資訊是說dns或vpn會造成重啟,root後的proxy不會
Jake avatarJake2020-01-31
昨天Google有更新VPN的組件Connectivity Services
Steve avatarSteve2020-02-02
我3a沒遇到重啟不知道是不是因為我沒開DNS