Re: NAD T758 V3 BUG問題(海威及和昇處理態度) - 音響

: → sinnx: 那你回那業務既然原廠說正常 是怎樣的正常法 說個理由說服 10/27 00:03
: → sinnx: 你 依照什麼樣的科學根據正常 請詳細告知你 10/27 00:03

寫在前面(抱怨)
其實原廠怎麼寫"藉口"我是不太關心的
海威以原廠技術性說明為由,主張東西是正常的,從根本來說方向就錯了
我為何要聽你(廠商)說那些藉口?

錄影裡面聲音有沒有斷訊殘缺? 有
兩個月過去了,給你那麼多時間,處理完了沒? 沒有
那就讓我退貨啊....

嘴硬說再多"原廠說這是正常的"
都沒辦法解決問題
這也顯示海威唯一想要的就是要我吞下去,而不是解決問題
代理(海威科技)嘴硬,經銷(和昇音響)推拖,一丘之貉...

以下是海威 "複製貼上" 寄來的 "原廠回覆"
從信件中沒辦法看出來源是哪裡,到底是不是真的我也不知道
爾且一些專用術語我也看不懂(英文爛)...
有興趣的人隨意看看吧...

Hi Julia,

Thank you for your email forward to me by John. I have tested with a T758 V3
at our showroom with Macbook Air, PC, Bluray and Nintendo switch.

We have discussed in the showroom, and it is normal as the T758V3 decodes the
signal then after that the sound will be heard. The customer can always
restart the video to hear the first second of the sound. It also depends on
the signal produced by the PC whether it is consistent because not all
computers are the same, if the customer is experiencing a drop with 24bit
settings then he can step down to a lower setting which the PC can properly
produce to minimize the drops, stretching it to 24bit means the PC needs to
decode more to fill up the remaining bits even if it’s only Youtube which is
not even CD Quality, even playing High Resolution Music the computer needs to
give the correct signal (jitter). NAD T758V3 verifies the signal properly
after that it will play the sound. Also take note of the cables used and the
connection, good cables give good signal.

The delay experienced is called “latency.” Latency is basically the amount
of time it takes a digital (audio) signal to be processed. Latency can occur
with any digital audio device and is related to analog-digital/digital-analog
(AD/DA) conversion. Since the conversion takes time, the user experiences
latency. Of course, latency isn’t unique to digital audio devices – it
occurs naturally all the time.

Thank you.

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