ROG2送修過程疑問 - 手機討論

By Leila
at 2021-03-19T01:40
at 2021-03-19T01:40
Table of Contents
去年9月購入的
3/2 打灌高到一半死機 (無法開機 充電)
3/3送士林皇家 人員看玻璃貼有裂痕以為是螢幕 經我同意後撕下 有稍加檢查沒提到內螢幕裂開
(後續有問題發生只提到死機維修如果過保會有費用)
3/8 去電追進度 客服說還在找不能充電原因
3/10 皇家來電 人員通知主機板要換
有報價 告知仍有保固
人員說會確認 若無人為因素會免費修理
(此時沒提到內螢幕破裂)
3/11 隔日皇家來電表內螢幕破裂
因人員沒提到會影響使用 報價5450 考量後就沒修
因送修時櫃檯沒提到 以為是內部構造 沒有多問
3/17 皇家通知取件 去英才皇家取件 沒測試 回家才發現還是死機....
電話回報 後續皇家來電表示因為螢幕沒修因此無法使用是正常的?? 仔細看螢幕多了一道刮痕在螢幕內
厲害的是 插充電指示燈橘燈閃不停 1分鐘後電池會過熱 然後斷電
3/18 士林館兩度來電
櫃檯人員 表示因送修時有告知 螢幕有壞 也有建議要修(完全沒印象)
我提出疑問送修前並沒裂痕 人員只用有撞擊點會擴散重複說 但送修日是沒有所謂撞擊點
也因手機掛了 無法證明 然後提到維修可申請8折 也請櫃檯查當日監視器跟送修前照片
人員說可提供處理資料 通話結束並未留通訊方式 不知如何提供?
目前手機依舊無法充電 開機 已再送修
想問螢幕有可能是本來就有撞擊點 因為時間慢慢的越裂越大 還是送修時出的意外?
(送修時完全沒有裂痕)
https://i.imgur.com/wwBd1uA.jpg

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