Seagate RMA 回信看不太懂 - 儲存設備

※ 引述《iyo (iyo)》之銘言：
: 標題: [請益] Seagate RMA 回信看不太懂
: 時間: Tue Sep 21 22:10:53 2010
:
: 以下是我送RMA以後第一次收到的信，
: 他們給了我以下這個表格數據
:
: 並且從信的第一段看來，
: RUR值若大於零，則我的故障不在保固範圍內
: 所以我的RUR值是零，那應該表示Seagate接受更換硬碟給我，對嗎?
:
: 可是這信的後面幾段都是在描述一些不符合保固範圍時，對方的的作法
: 想要請問大家，到底我送RMA是有成功還是沒成功?
: 要是沒成功一定要負擔運費什麼的嗎? 該怎麼負擔?
:
: 第一次送RMA所以有些東西還看不太懂，麻煩大家了，謝謝
:
:
: Total Requested Quantity : 1
: Total Clean Received Quantity : 1
: Total Expected Not Received Qty : 0
: Total Discrepant Quantity : 0
: Total Return Unrepaired Quantity : 0
: Total OOW Charges : 0.00
:
:
: ----------------------------------------------------------------------------
:
: Dear Sir or Madam,
:
: If your Return Acknowledgement above shows the Total Return Unrepaired
: Quantity (RUR) greater than 0, then we have determined that your RMA includes
: products that are not covered by Seagate's warranty and Seagate has no
: obligation to replace these products. Your warranty claim for these products
: has therefore been rejected as invalid.

若 RUR > 0 ,表示你送到 Seagate 包裹裡面混了不受 Seagate 保固的產品.

因此這個 RMA 是被拒絕且無效的.

:
: For a full list of all conditions not covered by warranty, please reference
: warranty statement supplied with the product and also reference our Seagate
: Return Policy on our website at www.Seagate.com. Please also reference the
: Seagate Warranty Void Checklist on our website under Warranty Support and
: Returns Assistance as a visual aid for items that Seagate will not accept as
: a justified warranty claim.

簡言:保固條款請看網站


:
: The aforementioned product(s) will be Returned to you Un-Repaired. Please be
: advised that you must pay all applicable duties and customs charges for
: shipments to and from Seagate. You may also be required to pay freight costs
: associated with returning the product(s) to you.
:

要拿回這些 RUR 的硬碟,請付來回運費跟一切必要的開支

: If no arrangements have been made 30 days after this notice, you will
: automatically release ownership of the drives to Seagate (not applicable to
: AMER(US,Canada and Brazil))

若不願意在 30 天內承諾支付相關費用,你對這些丟到 Seagate 的RUR
硬碟放棄所有權 (此宣告不適用於美加跟巴西)

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