WD保固不認手寫發票 - 儲存設備

By Bennie
at 2017-03-25T10:18
at 2017-03-25T10:18
Table of Contents
好像很多人不習慣看完文章再發言
先把大前提寫在前面
wd原廠不認的是[手寫形式]的任何發票
品項非這次不通過原因,謝謝。
---------------------
各位好
在隔壁版收了一顆wd my cloud 8tb
賣家有附上手寫三聯式發票(有開統編與壓店章)
因為有使用上問題想詢問,故在wd網站上註冊了這顆硬碟
保固起始日期是170111,而原購買日期為170216
原想說都註冊了就順便提交發票延長保固吧
昨天接到上海打來的電話,是wd客服來電告知他們不接受手寫發票作為保固依據
因為這顆硬碟的生產日期與購買日期只差一個月,所以我也不是太在意
僅就發票形式與客服溝通
經客服確認後不接受手開發票並未載明在他們的保固條款上而只是他們內部的行政規則
最後在我告知在台灣手寫發票亦是屬於有效憑證後客服方面
也決定將我的陳述紀錄後一併上呈試試看。
另外我也問了客服,如果將硬碟送至台灣服務中心或代理商是否承認保固,
皆得到否定的答案。
唔
分享出來是希望各位版友購買時注意一下自己的權利
或許是我運氣不錯,拿到的這顆只差一個月,
也可能經申訴後被專案處理,但並不是每個人都會這麼幸運的
至於台灣服務中心跟代理商認不認手開發票之疑問下週我也會致電詢問,
若得到肯定答覆的話會再詢問財政部或消保官關於適法性的疑慮,
後續答案會再更新於本文。
--
先把大前提寫在前面
wd原廠不認的是[手寫形式]的任何發票
品項非這次不通過原因,謝謝。
---------------------
各位好
在隔壁版收了一顆wd my cloud 8tb
賣家有附上手寫三聯式發票(有開統編與壓店章)
因為有使用上問題想詢問,故在wd網站上註冊了這顆硬碟
保固起始日期是170111,而原購買日期為170216
原想說都註冊了就順便提交發票延長保固吧
昨天接到上海打來的電話,是wd客服來電告知他們不接受手寫發票作為保固依據
因為這顆硬碟的生產日期與購買日期只差一個月,所以我也不是太在意
僅就發票形式與客服溝通
經客服確認後不接受手開發票並未載明在他們的保固條款上而只是他們內部的行政規則
最後在我告知在台灣手寫發票亦是屬於有效憑證後客服方面
也決定將我的陳述紀錄後一併上呈試試看。
另外我也問了客服,如果將硬碟送至台灣服務中心或代理商是否承認保固,
皆得到否定的答案。
唔
分享出來是希望各位版友購買時注意一下自己的權利
或許是我運氣不錯,拿到的這顆只差一個月,
也可能經申訴後被專案處理,但並不是每個人都會這麼幸運的
至於台灣服務中心跟代理商認不認手開發票之疑問下週我也會致電詢問,
若得到肯定答覆的話會再詢問財政部或消保官關於適法性的疑慮,
後續答案會再更新於本文。
--
Tags:
儲存設備
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