WD硬碟RMA時寄丟了 - 儲存設備
By Barb Cronin
at 2011-01-17T13:51
at 2011-01-17T13:51
Table of Contents
這件事情拖得有點久 處理起來真是心煩氣躁
去年十二月初640G AAKS掛掉 於是上網申請了RMA並把硬碟寄回新加坡
寄送方式是用郵局的國際小包
然後過了將近兩個星期WD網頁都顯示沒收到硬碟
在我詢問郵局之後 他說要申請"書面查詢" 他們才可以去追蹤國際郵件
結果查詢的結果是
"2010.12.17東西已送達新加坡"
但是WD的網頁到現在仍顯示沒有收到硬碟
我打電話給客服也說他們真的沒收到
然後我打去郵局客服 說他們只能確定東西有到新加坡
我這種延遲這麼久可能是被海關攔檢或是甚麼的
叫我打電話給WD問看看
問題來了 剛剛打給WD客服 想請他們幫我追蹤看看的時候
他們竟然說"這方面可能要麻煩你自己打電話給海關請他們放行"
這會不會太誇張 送個硬碟還要打國際電話 ~"~
想請問我的下一步該怎麼做呢? 謝謝
感覺兩邊都在推責任 完全不想管硬碟到底跑哪兒去了
下次買WD家的硬碟我可能要好好考慮一下了...
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Tags:
儲存設備
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at 2011-01-22T11:13
at 2011-01-22T11:13
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at 2011-01-25T13:53
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at 2011-01-30T04:40
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at 2011-02-16T23:25
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