三星s10登錄延長保固失敗 - 手機討論

By Skylar Davis
at 2019-06-11T23:55
at 2019-06-11T23:55
Table of Contents
我在四月的時候,在北部的三星智慧館買了s10手機,在使用保固卡登錄延長保固時,失
敗了二次。
因此我就打去客服詢問失敗的原因,結果客服在幫我查詢後,回覆說我在智慧館購買的手
機不符合他們登錄的要求。
經過進一步詢問後,客服提到智慧館是三星授權的經銷商,並不是他們的直營店,所以智
慧館可能拿別的通訊行的貨賣我,不是拿三星的公司貨,要我自行去那間智慧館解決問題
。
https://i.imgur.com/4asiEDS.jpg
提醒大家,在三星智慧館買手機要先跟店員確認說我要買的手機是可以登錄延長保固的公
司,不然就去三創體驗館購買吧=3=
P.S. 我購買手機的智慧館,似乎還有一點額外優惠,可能就是這樣導致問題的產生?但
我希望有延長保固阿XD,下次還用三星手機的話可能直接搶三創體驗館的登錄吧
(更新)
已去智慧館詢問,目前店員說這間智慧館四月買的手機都出現相同的問題,主因為總公司
給錯發票,目前店員已協助通過個案的方式,請他們的業務以專案方式處理,重新申請保
固,如果通過了,我在分享給大家
--
敗了二次。
因此我就打去客服詢問失敗的原因,結果客服在幫我查詢後,回覆說我在智慧館購買的手
機不符合他們登錄的要求。
經過進一步詢問後,客服提到智慧館是三星授權的經銷商,並不是他們的直營店,所以智
慧館可能拿別的通訊行的貨賣我,不是拿三星的公司貨,要我自行去那間智慧館解決問題
。
https://i.imgur.com/4asiEDS.jpg

提醒大家,在三星智慧館買手機要先跟店員確認說我要買的手機是可以登錄延長保固的公
司,不然就去三創體驗館購買吧=3=
P.S. 我購買手機的智慧館,似乎還有一點額外優惠,可能就是這樣導致問題的產生?但
我希望有延長保固阿XD,下次還用三星手機的話可能直接搶三創體驗館的登錄吧
(更新)
已去智慧館詢問,目前店員說這間智慧館四月買的手機都出現相同的問題,主因為總公司
給錯發票,目前店員已協助通過個案的方式,請他們的業務以專案方式處理,重新申請保
固,如果通過了,我在分享給大家
--
Tags:
手機
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