到底店家有沒有責任!?(高雄蘋果瘋) - iOS

By Ula
at 2016-01-29T01:22

Table of Contents

※ 引述《xlioiri (芋頭)》之銘言：
: 今天和老婆去選購新機手機殼，選定了犀牛盾的邊框，
: 請店員幫忙裝上，沒想到這ㄧ裝就把我的前幾天剛貼的玻璃保
: 貼弄破!!!!店員完全沒有要負責的意思，還跟我說不影
: 響使用，所以沒關係!!!最後竟然用什麼送會員就想打
: 發我，後來僵持太久，我實在是太餓了(晚餐沒吃)，
: 只好摸摸鼻子走人......
: 另外請該店幫我貼的背貼也在拆裝犀牛盾的時候邊邊
: 被掀起來，請店員幫我處理，結果還是一樣....真的覺得花錢買氣受.....
: 想請問到底裝殼的時候把保貼弄破這種狀況，店家有沒有責任啊？??
: 決定公佈店家名稱!!!高雄鳳山蘋果瘋!!
: P.s.我還是買了一個犀牛盾邊框，一個playproof,一片髮紋背貼....

您好，我是本店負責人

抱歉我督導不周，在版上看到本文才知道這件事

謝謝您把這件事情提出來

我們每天下班都會開 5 ~ 10 分鐘的小會

一定會問當天是否有發生客人不悅的事情

但今天這件事情竟然沒有人提出來

看了您的文章我才知道

我會再檢討並追究責任

之前有發生過類似案例

客人來試裝殼，結果不小心把客人玻璃貼小小掀起

造成玻璃貼入塵且無法清理

當時我們表示要賠償我們店最貴的 hoda 玻璃貼（售價近一千）

但客人不接受，要我們賠償他玻璃貼金額

不過由於也看不出他的玻璃貼品牌

他當場打電話問朋友，他朋友跟他報一千多

但我們也無從查證確認，只好直接賠償一千多元

由於發生過這樣的案例

我們開會有討論過如何避免及事後補償部分

所以如果事實完全符合您所描述的狀況

我們會針對為您服務的人員特別加強教育訓練

但現在有點晚了，不太方便打擾我們職員做詢問

可否請您提供幾個資料讓我調閱監視器及錄音檔

請問您蒞臨的時候，跟老婆的衣服顏色

大約是幾點的時候呢？

如果根據影像和錄音，無法確認不是本店疏失

我們會給您合理的賠償

也作為感謝您的 PO 文，讓我們有改善的空間

--

Tags: iOS

All Comments

By Jake
at 2016-02-01T11:48

讚!有擔當的老闆

By Ethan
at 2016-02-05T01:55

這態度給推

By Caroline
at 2016-02-06T15:35

老闆來了

By Victoria
at 2016-02-10T16:40

態度正確給推

By Agatha
at 2016-02-13T23:56

推@@

By Ophelia
at 2016-02-14T22:30

老闆都出來只好推了

By Sarah
at 2016-02-16T11:43

有誠意

By Joe
at 2016-02-19T22:43

第一次看到這麼負責的老闆

By Jake
at 2016-02-21T04:06

店員會不會在抖

By Rachel
at 2016-02-23T07:39

負責任推！！！

By Suhail Hany
at 2016-02-27T08:42

很有誠意給推

By Victoria
at 2016-03-03T00:16

推老闆有誠意但北部到高雄真的太遠了
不然就去支持

By Victoria
at 2016-03-04T02:27

推

By Michael
at 2016-03-05T21:47

推了

By Ina
at 2016-03-07T15:48

只能推

By John
at 2016-03-08T19:19

態度推推

By Aaliyah
at 2016-03-10T12:28

推有誠意的店家負責人

By Rebecca
at 2016-03-13T06:07

PO文之前有先站內信我就推

By Adele
at 2016-03-15T15:07

推老闆~有誠意

By David
at 2016-03-18T20:49

推

By Necoo
at 2016-03-19T07:57

老闆您好，看到您這樣的態度我真的很感動，也重拾了我對
貴店的信任，我本人當天身穿黑色羽絨外套，老婆原本穿紅
色羽絨外套，後來有脫掉，裏面是灰色毛衣，時間約晚間08:

By Blanche
at 2016-03-20T08:13

00～09:20，我當然希望得到合理賠償，但也不希望該名店
員受到太嚴厲的懲罰，畢竟孰能無過?我相信她當下內心應
該也很緊張無助，我有將電話站內信給您，再麻煩與我聯絡
，謝謝。

By Skylar DavisLinda
at 2016-03-22T05:00

推負責

By Dorothy
at 2016-03-25T09:50

風向正確

By Harry
at 2016-03-26T21:58

推

By Enid
at 2016-03-30T21:58

店員慘了

By Dorothy
at 2016-04-02T05:03

推老闆誠意

By Gilbert
at 2016-04-02T14:07

推！

By Jacky
at 2016-04-04T23:21

老闆跟客人我都推

By Queena
at 2016-04-05T13:21

推老闆和受害人的態度~

By Robert
at 2016-04-07T16:46

推用心老闆

By Doris
at 2016-04-09T17:52

這件事最後的走向好感人

By Dora
at 2016-04-12T08:54

真希望社會上有更多像本篇老闆和客人的人...

By Poppy
at 2016-04-14T21:50

推

By Hazel
at 2016-04-18T10:21

推老闆用心！

By Skylar Davis
at 2016-04-22T14:54

有誠意推！

By Hedwig
at 2016-04-22T15:58

水啦有機會去店裡晃晃

By Hardy
at 2016-04-26T09:27

兩人都推！！！推！！

By Robert
at 2016-05-01T02:48

還不推爆！

By Audriana
at 2016-05-02T21:53

有擔當給推

By Michael
at 2016-05-05T10:28

推

By Christine
at 2016-05-08T07:44

推!

By Una
at 2016-05-12T19:40

推

By Leila
at 2016-05-15T05:19

推!

By Olga
at 2016-05-18T02:52

推

By Freda
at 2016-05-22T02:15

讚

By Frederic
at 2016-05-25T00:46

推

By Frederica
at 2016-05-28T23:11

推

By Una
at 2016-06-02T02:33

推

By Heather
at 2016-06-05T08:32

天啊這在演哪一齣

By Harry
at 2016-06-05T22:37

推負責的店家！

By Lauren
at 2016-06-08T21:45

推好老闆

By Candice
at 2016-06-11T16:24

推

By Edith
at 2016-06-15T19:21

老闆誠意給推

By Ophelia
at 2016-06-18T16:08

好老闆要照顧好員工

By Franklin
at 2016-06-21T10:46

推好老闆

By Caitlin
at 2016-06-25T04:30

推

By Isla
at 2016-06-26T03:49

推負責任的好老闆！

By Isla
at 2016-06-29T07:11

推

By Lauren
at 2016-07-03T11:24

推

By Daniel
at 2016-07-05T20:10

推

By Xanthe
at 2016-07-06T08:39

負責給推

By Elvira
at 2016-07-10T14:07

push

By Lily
at 2016-07-15T01:35

負責任的老闆，給推

By Callum
at 2016-07-16T15:44

讚喔

By Charlie
at 2016-07-17T19:48

推老闆~有誠意

By Ingrid
at 2016-07-18T11:18

好溫馨推

By Irma
at 2016-07-18T23:00

推好老闆!!

By Kristin
at 2016-07-23T14:33

推雙方態度～～

By Caroline
at 2016-07-24T05:11

哭了

By Genevieve
at 2016-07-26T01:47

有要負責任的好老闆！

By Ivy
at 2016-07-30T09:55

推雙方理性地處理方式

By Jake
at 2016-07-31T00:28

蘋果瘋列入推薦名單，想說賣犀牛盾的店家應該是不錯才

By Regina
at 2016-08-02T04:06

推

By Olivia
at 2016-08-03T09:17

有肩膀的老闆推啦

By Daph Bay
at 2016-08-03T18:56

太神啦！

By Elvira
at 2016-08-04T12:11

蘋果瘋推一個，去過幾次消費都頗滿意

By Dora
at 2016-08-05T01:06

推

By Yedda
at 2016-08-05T06:03

老闆用心

By Lauren
at 2016-08-08T03:01

老闆負責客人理性推！

By Gilbert
at 2016-08-08T07:44

推！

By Ida
at 2016-08-08T11:07

正當的回報以及處理方式更能攬消費者的心。讚

By Blanche
at 2016-08-12T06:02

推員工沒講GG了

By Caitlin
at 2016-08-12T20:45

誠意

By Anonymous
at 2016-08-15T08:26

推!! 好棒的店家

By Necoo
at 2016-08-15T17:41

推

By Dorothy
at 2016-08-18T18:58

推

By Gilbert
at 2016-08-20T01:41

好老闆給推!

By Lydia
at 2016-08-20T22:31

推好老闆一個！

By Kyle
at 2016-08-24T22:30

推，負責的老闆

By Brianna
at 2016-08-27T04:52

只能推了

By Lucy
at 2016-08-27T20:42

是說，犀牛盾的bumper很容易把很多玻璃貼擠上來，老店員
的話應該要知道這點事前跟顧客說明一下比較好

By Megan
at 2016-08-31T09:38

真的該推

By Agnes
at 2016-09-04T04:23

這老闆值得推呀！

By Ursula
at 2016-09-08T15:24

推啦！

By Lucy
at 2016-09-11T17:12

雙方都好態度，好結局，讚推！

By Kyle
at 2016-09-12T14:14

推推

By Zora
at 2016-09-15T10:58

去換過電池推

By Delia
at 2016-09-18T13:45

推老闆認真負責！

By Megan
at 2016-09-22T05:13

不錯

By Hazel
at 2016-09-22T15:06

老闆太棒了推

By Queena
at 2016-09-24T02:39

讚

By John
at 2016-09-28T07:51

推

By Connor
at 2016-09-30T12:35

肯負責，太棒了

By Bethany
at 2016-10-01T21:51

推推

By Charlie
at 2016-10-05T09:37

推好心

By Edwina
at 2016-10-09T20:36

推蘋果瘋，之前換電池沒用直接幫我再換回舊的，而且
退錢

By Ingrid
at 2016-10-12T15:19

會不會太有誠意....我都想去消費了

By Isabella
at 2016-10-14T16:32

只能給推了，不給不行

By Charlie
at 2016-10-14T17:37

老闆不錯唷

By James
at 2016-10-19T15:45

請問台中有分店嗎

By Wallis
at 2016-10-23T14:32

蘋果瘋一直都是蠻負責的店家給推

By Una
at 2016-10-28T10:34

推讚～

By Wallis
at 2016-11-02T04:17

帥喔

By Donna
at 2016-11-04T16:41

推

By John
at 2016-11-06T01:19

推啊

By Sandy
at 2016-11-09T22:54

推

By Adele
at 2016-11-10T07:40

本是PTT生鄉民何太急老闆態度佳不推真不行

By Anthony
at 2016-11-12T22:26

在一起～在一起～（咦？）

By Franklin
at 2016-11-14T01:27

態度讚

By Daph Bay
at 2016-11-15T09:53

推老闆，負責任

By Lily
at 2016-11-17T01:04

讚讚讚

By Ophelia
at 2016-11-21T16:17

老闆正面負責回應，客人也正面欣然接受，充滿正能量，不
推對不起兩位，推

By Damian
at 2016-11-25T13:30

好老闆給推讚唷

By Ida
at 2016-11-30T08:07

態度推

By Edith
at 2016-12-02T00:39

還有老闆也顧慮到晚了不去質問員工這點我大推

By Quanna
at 2016-12-04T00:54

不然很多管你幾點有沒有睡一些雞毛小事也奪命連環
叩

By Christine
at 2016-12-08T15:30

推

By Olive
at 2016-12-12T11:33

所以從客人角度或員工角度來看老闆都會比讚的

By Megan
at 2016-12-16T07:43

推一個，我犀牛盾都在那買的，女店員幫我裝殼前會幫我擦
拭機子，服務很好

By Xanthe
at 2016-12-21T04:49

推誠意

By Mary
at 2016-12-26T04:27

推有誠意的老闆！

By Edward Lewis
at 2016-12-28T00:35

有擔當推

By Jake
at 2016-12-30T23:07

阿莎力, 讚喔

By Joe
at 2017-01-02T01:31

推

By Leila
at 2017-01-03T15:33

推

By Vanessa
at 2017-01-05T14:16

讚！

By Carolina Franco
at 2017-01-08T10:02

推好店

By Ophelia
at 2017-01-08T15:48

推

By Erin
at 2017-01-09T17:53

推

By Jake
at 2017-01-13T13:30

正面處理的廣告效益一定比擺爛好～給推

By Ivy
at 2017-01-17T11:25

推個

By Olivia
at 2017-01-18T11:21

推

By Steve
at 2017-01-21T20:35

台灣的服務業需要多一點原po跟店長這樣的人

By Sierra Rose
at 2017-01-25T16:51

推

By Connor
at 2017-01-27T09:35

態度給推！

By Anthony
at 2017-01-29T17:23

推老闆台北台南有分店嗎

By Isla
at 2017-01-30T03:42

看到老闆這負責的態度只能推了！

By Joe
at 2017-01-31T23:44

推態度

By Brianna
at 2017-02-01T14:29

給推

By Jessica
at 2017-02-04T02:31

會做生意的老闆給推

By Lauren
at 2017-02-04T10:51

態度給推

By Sandy
at 2017-02-04T15:45

推老闆的態度及原po的體諒

By Skylar DavisLinda
at 2017-02-07T11:28

大推！雙方態度都很好

By Yuri
at 2017-02-09T02:12

推老闆

By David
at 2017-02-13T04:30

推！

By Connor
at 2017-02-17T07:46

這態度只能推

By Daniel
at 2017-02-18T15:56

這處理不是基本的嗎…阿倫還會送一堆東西

By Dorothy
at 2017-02-20T03:24

風向正確RR

By Kyle
at 2017-02-20T11:28

老闆可以來新竹開分店嗎!!!?

By Olive
at 2017-02-23T21:35

好老闆！

By Rosalind
at 2017-02-26T08:15

樓樓上，照你的邏輯服務業就該跪下畢恭畢敬服務好客人？

By Sierra Rose
at 2017-03-02T15:02

推老闆肯負責～

By Olivia
at 2017-03-03T07:20

因為這是他們份內的工作，只是剛好而已？？

By Leila
at 2017-03-04T01:17

下次做這種免費服務記得告知免責聲明。真冤...

By Daniel
at 2017-03-04T16:14

不用畢恭畢敬但弄壞賠償本就應該

By Bethany
at 2017-03-09T12:10

要是平常落實教育訓練也不用弄到客人還得發文討公道

By Frederica
at 2017-03-13T14:08

推老闆

By Charlie
at 2017-03-16T02:04

推老闆

By Selena
at 2017-03-20T09:45

難得的好老闆！

By Donna
at 2017-03-20T12:12

這老闆服務態度給推

By Mason
at 2017-03-22T01:01

推好老闆好客人

By Carolina Franco
at 2017-03-26T11:10

推老闆！

By Mason
at 2017-03-29T12:42

推老闆與客人態度

By Daph Bay
at 2017-03-31T07:09

推老闆負責任的態度!

By Emily
at 2017-04-02T09:46

推

By Lauren
at 2017-04-05T14:13

服務業不需要下跪阿，推的是老闆負責的態度好嗎

By Thomas
at 2017-04-09T23:32

朝聖

By Valerie
at 2017-04-12T17:03

老闆推

By Harry
at 2017-04-16T02:37

推

By John
at 2017-04-21T01:09

推啊

By Carol
at 2017-04-25T11:00

推老闆

By Quanna
at 2017-04-29T11:38

讚

By Aaliyah
at 2017-05-01T04:51

推

By Jacob
at 2017-05-05T23:36

被推爆了，會不會被抄走呢？

By Edwina
at 2017-05-08T09:00

推

By Carol
at 2017-05-10T18:15

推

By Steve
at 2017-05-10T22:20

老闆很熱心的

By Suhail Hany
at 2017-05-14T21:19

推

By Damian
at 2017-05-19T05:08

跟朋友去過一次，覺得棒！老闆加油！

By Wallis
at 2017-05-22T22:44

推老闆

By Susan
at 2017-05-27T07:17

這種老闆的態度大推啊～用新台幣攻擊本店

By Oliver
at 2017-05-30T15:33

我去高雄我會光顧一下~

By Mia
at 2017-05-31T06:19

想知道後續~~~

By Hedda
at 2017-05-31T19:13

這老闆，沒認錯應該是之前有自行製作一些iPhone精美主題
讓人下載的那位，後來與人合作後拆夥又自行出來創業，果
不其然和當初一樣不忘初衷，相當有責任心及體貼員工，值得
肯定!!小弟如果去南部也一定會光顧一趟。

By Cara
at 2017-06-01T03:48

推負責任老闆

By Poppy
at 2017-06-04T02:43

推

By Lily
at 2017-06-06T02:32

推

By Kristin
at 2017-06-09T17:29

推，好難得的老闆！

By Blanche
at 2017-06-11T03:48

推態度等後續

By Olive
at 2017-06-13T22:29

推好老闆

By Madame
at 2017-06-14T15:41

建議老闆跟客人收裝殼費/簽風險自負切結書，玻璃易碎賠不完

By Mary
at 2017-06-18T17:16

推老闆

By Andy
at 2017-06-22T11:18

推

By Kama
at 2017-06-26T21:55

誠意推

By Yedda
at 2017-06-27T11:39

態度正確給推!

By Isla
at 2017-06-28T08:20

好老闆

By Mary
at 2017-06-29T19:04

推

By Rachel
at 2017-07-02T07:14

推

By Ursula
at 2017-07-03T22:29

風向

By Ida
at 2017-07-05T03:49

推老闆態度！

By Candice
at 2017-07-08T13:26

好老闆+好客人

By Daph Bay
at 2017-07-13T11:08

推

By Frederica
at 2017-07-15T17:25

老闆用心

By Joe
at 2017-07-20T08:41

老闆這回覆的態度好啊,瞬間就幫店打了不少的正面廣告

By Necoo
at 2017-07-23T12:11

推老闆

By Dinah
at 2017-07-27T00:28

我是原po，老闆真的很有心，今天可能有重要的事情要處理
，還特地傳簡訊跟我告知，怕我等太久。

By Joseph
at 2017-07-31T21:51

推老闆與客人有機會再去貴店

By David
at 2017-08-02T09:39

推好老闆耶！

By Caitlin
at 2017-08-02T23:01

推~

By Queena
at 2017-08-07T10:42

推，肯認錯又肯負責，好店家啊！

By Erin
at 2017-08-11T06:16

推好老闆

By Christine
at 2017-08-12T10:02

推

By Delia
at 2017-08-14T09:58

誠意推！

By Sierra Rose
at 2017-08-19T03:18

推

By Hedy
at 2017-08-22T15:33

只能推了

By Ivy
at 2017-08-23T13:45

大推！讚老闆

By Sarah
at 2017-08-27T18:06

襪賽有出現負責就給推

By Lily
at 2017-09-01T14:53

推老闆態度!!

By Lydia
at 2017-09-05T03:24

老闆給推

By Ursula
at 2017-09-07T05:44

太棒了，大推負責任的態度

By Rosalind
at 2017-09-08T07:36

推

By Agatha
at 2017-09-13T07:00

好老闆～推

By Christine
at 2017-09-16T01:25

負責

By Sarah
at 2017-09-19T02:27

推

By Agnes
at 2017-09-20T08:33

讚喔!! 推一個

By Hedwig
at 2017-09-25T02:38

推

By Kelly
at 2017-09-25T07:01

腿
推

By Donna
at 2017-09-29T02:33

推！

By Quintina
at 2017-10-03T03:07

推態度!

By Harry
at 2017-10-05T01:46

推好老闆啊啊

By Frederica
at 2017-10-08T23:18

推！好負責人！

By Victoria
at 2017-10-09T08:53

推老闆是鄉民

By Una
at 2017-10-13T23:03

推

By Una
at 2017-10-17T13:33

好老闆

By Kristin
at 2017-10-18T03:13

推

By Emma
at 2017-10-21T23:04

老闆負責！推+1

By James
at 2017-10-23T19:21

偷偷問老闆有賣大王具足蟲手機殼嗎 i6

By Olga
at 2017-10-23T22:14

推

By Hardy
at 2017-10-24T13:28

推住五甲以後可以去逛逛

By Ivy
at 2017-10-26T16:45

推老闆負責

By Dinah
at 2017-10-27T04:29

By Adele
at 2017-10-29T09:19

太正點了

到底店家有沒有責任!?(高雄蘋果瘋) - iOS

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