原價屋 蝦皮 沒附贈品的處理方法 - 3C

By Kama
at 2021-05-08T15:54
at 2021-05-08T15:54
Table of Contents
狀況:
http://i.imgur.com/h48gbRm.jpg
1.訂購筆電,但贈品筆電包沒附。
2.已點完成訂單。
3.有開箱錄影,但只拍到筆電開箱完,沒錄到贈品。
4.鑑賞期未過。
流程:
5/4 (周二)收到貨
5/7 (周五下午)要求補贈品
_我: 少附贈品
_原價屋: 我們有寄,請提供開箱錄影
http://i.imgur.com/0CFio9J.jpg
(我用yt上傳影片,傳連結給原價屋。)
5/7 (周五晚上) 打到客服(有錄音)
_我: 缺贈品
_原價屋: 但你的影片看不出來,我們無法判斷。
_我: 那你們退貨的流程是甚麼?
_原價屋: 你的商品沒有瑕疵。
_我: 對,但缺贈品。
_原價屋: 請給我時間討論,處理
_我: 沒問題,但我還是會在7天內,也就是4/10申請退貨。
_原價屋: 最近有活動,可能需要時間處理。
我: 總之我會在7天內再打一通電話申請退貨,如果你們最後決定補寄,我會再取消退貨。
_原價屋: 申請退貨是你的權利。
5/8 (周六) 封箱錄影被生出來了
_原價屋: 確認過封箱錄影,確實沒附贈品。請提供地址
http://i.imgur.com/nHwewxp.jpg
...啊一開始不是說有寄? 還影片無法判斷勒。
食屎吧,自己都錄了,睜眼說瞎話。
話說,一個包也才300,到底4在盧甚麼。
總結,沒附贈品就退。
(雖然我已經點"完成訂單"了,而且開箱錄影也沒錄到,但這都不重要)
重點是,不管他們處理結果是甚麼,告知對方,自己會在鑑賞期內申請退貨就好。
若最後還是不補贈品,那這台2手的就還賣家吧,我們再買一台。
-----
Sent from JPTT on my Samsung SM-N950F.
--
Tags:
3C
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