原價屋新品故障及送修問題 - 3C

By Megan
at 2016-08-03T14:10
at 2016-08-03T14:10
Table of Contents
小弟我於7/14 在原價屋購入電腦零件並自行組裝,後來裝好後發現大概2~3天會出現死當
的現象(鍵盤、滑鼠、螢幕完全無畫面,重新開機鍵無反應,只有長按關機鍵才能關機),
將顯卡/BIOS等驅動更新後也是一樣情形
購入的零件為:
CPU: INTEL I5-6400
MB:技嘉 Z170M-HERO
RAM:金士頓 16G DDR4-2133
HDD:Seagate 1TB
SSD:Intel 540s/120G
顯卡:MSI GTX 970 4GD5T OC(鎧甲虎)
電供:全漢 黑騎士 550W
後來於7/27送修並跟原價屋工程師說明情形,我看上面維修單寫說產品留測約1~3天,就
於送修第四天打電話去維修部問,得到的回應是還沒測,並說工程師好了會打給我,如今
過一禮拜了也沒什麼消息
想問一下我除了等待工程師打電話過來之外,還有什麼可以比較快拿到電腦的方法嗎?因
為想趁一個月的保固內趕快把問題解決掉,避免可能會二修三修後過了一個月換新的保固
想請問一下此情形會發生可能會是哪方面的問題呢?目前比較懷疑的是主機板跟RAM的問
題,可以直接換新品嗎?
--
的現象(鍵盤、滑鼠、螢幕完全無畫面,重新開機鍵無反應,只有長按關機鍵才能關機),
將顯卡/BIOS等驅動更新後也是一樣情形
購入的零件為:
CPU: INTEL I5-6400
MB:技嘉 Z170M-HERO
RAM:金士頓 16G DDR4-2133
HDD:Seagate 1TB
SSD:Intel 540s/120G
顯卡:MSI GTX 970 4GD5T OC(鎧甲虎)
電供:全漢 黑騎士 550W
後來於7/27送修並跟原價屋工程師說明情形,我看上面維修單寫說產品留測約1~3天,就
於送修第四天打電話去維修部問,得到的回應是還沒測,並說工程師好了會打給我,如今
過一禮拜了也沒什麼消息
想問一下我除了等待工程師打電話過來之外,還有什麼可以比較快拿到電腦的方法嗎?因
為想趁一個月的保固內趕快把問題解決掉,避免可能會二修三修後過了一個月換新的保固
想請問一下此情形會發生可能會是哪方面的問題呢?目前比較懷疑的是主機板跟RAM的問
題,可以直接換新品嗎?
--
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