反推欣亞 及其售後 - 3C

By Jacob
at 2022-05-18T15:12
at 2022-05-18T15:12
Table of Contents
以下為朋友經驗,從欣亞訂零件自組
https://i.imgur.com/OlHID4i.jpg
https://i.imgur.com/RODD3oW.jpg
時間線:
5/4 - 下單結帳後,發現沒貨還賣,只能等欣亞跟廠商訂貨
5/12 - 收到貨物,多等了一個禮拜
5/14 - 開始組裝,發現水冷沒有LGA1700扣具
5/15 - 打給欣亞客服,不通
打給台北欣亞門市,說沒有這種商品,要我打去代理商問
打給原價屋,想直接買扣具,說現在都是有附LGA1700扣具,買到的是舊的,也
沒有單獨賣扣具
下午欣亞客服打通,說請出貨門市打給我
門市後來也打給我,我就說我都問過了,現在都有附,你們是出舊的產品給我
?門市就說要禮拜一問過代理商才知道,會再回電給我
5/16 - 啥都沒有聯絡
5/17 - 直接打給代理商,說會請業務聯絡
打給欣亞客服,問怎麼沒聯絡,說會再告知門市盡快聯絡
代理商業務打來,了解狀況後說直接寄扣具給我免錢
5/18 - 截至發文時欣亞還沒有聯絡
欣亞並沒有標明商品缺貨出貨時間較長,將時間成本未告知地轉嫁到消費者身上
出貨並未將舊的水冷附上新扣具,售後處理也都石沉大海
如果有欣亞員工看到這篇,不用麻煩了,扣具代理商已寄送
以此經驗警惕網友,從欣亞訂零件要深思,確定自己很閒可以慢慢等再買
--
https://i.imgur.com/OlHID4i.jpg


時間線:
5/4 - 下單結帳後,發現沒貨還賣,只能等欣亞跟廠商訂貨
5/12 - 收到貨物,多等了一個禮拜
5/14 - 開始組裝,發現水冷沒有LGA1700扣具
5/15 - 打給欣亞客服,不通
打給台北欣亞門市,說沒有這種商品,要我打去代理商問
打給原價屋,想直接買扣具,說現在都是有附LGA1700扣具,買到的是舊的,也
沒有單獨賣扣具
下午欣亞客服打通,說請出貨門市打給我
門市後來也打給我,我就說我都問過了,現在都有附,你們是出舊的產品給我
?門市就說要禮拜一問過代理商才知道,會再回電給我
5/16 - 啥都沒有聯絡
5/17 - 直接打給代理商,說會請業務聯絡
打給欣亞客服,問怎麼沒聯絡,說會再告知門市盡快聯絡
代理商業務打來,了解狀況後說直接寄扣具給我免錢
5/18 - 截至發文時欣亞還沒有聯絡
欣亞並沒有標明商品缺貨出貨時間較長,將時間成本未告知地轉嫁到消費者身上
出貨並未將舊的水冷附上新扣具,售後處理也都石沉大海
如果有欣亞員工看到這篇,不用麻煩了,扣具代理商已寄送
以此經驗警惕網友,從欣亞訂零件要深思,確定自己很閒可以慢慢等再買
--
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3C
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