台哥大.投訴.fast.限速.NCC - 手機討論

By Jacky
at 2017-11-13T02:00
at 2017-11-13T02:00
Table of Contents
https://goo.gl/ifupUh
https://goo.gl/AUep8w
-------------以前的文章------------
我大概就是推廣fast的人吧
因為speedtest跟實際使用實在差異太大
晚上了 來聊一下我投訴的過程
先說結果www.fast.com在台哥不行了
現在也不會跑限速的速度
應該是被動過手腳了
一開始我投訴客服後
SOP就是先懷疑住家訊號
就算我強調我從北到南都會跑來跑去
都是固定3Mbps 還是懷疑我家訊號不好
之後告訴我 已經把基地台朝著我家改善
要我再試試
就被限速關訊號啥事
之後每天晚上我都會打給客服聊天
聽到了各種理由
結果就是沒改善
一怒之下 朋友要我直接跟NCC投訴
投訴後 會有公文寄到信箱
之後客服就會從機器人回復人員
變成一個終於會溝通
變成一個想解決問題 會對話的人
他似乎知道很多 但是都不直接明說
我也都暗示他 我知道我被限速
但是他可能是有被交代的關係
不管用什麼理由 就是不承認限速
總之 我不是去找碴的
能解決我的問題我就無所謂
他說工程師會調整一些東西
要我等幾天試試看
果然!!過兩天後 速度就恢復了
晚上爽看twitch最高畫值
看youtube不卡頓 整個就是爽
但持續了一個月左右吧
晚上twitch又開始卡了
但是我從浮動流量顯示
twitch限速卡到5Mpbs
但其他還是3Mbps
這次我沒精力再投訴了
twitch的3Mbps大概可看480p
而5Mbps可看720p60
1080p60還是會卡 但是我滿足了
畢竟合約快到了 我懶得再搞這些了
但是重點我發現www.fast.com
竟然跑的速度跟浮動即時速度不一樣
看來已經被動手腳了
原本想說合約到去遠傳
但是遠傳那篇文跟我情況根本一模一樣
難道台灣電信只剩2699可以逃過限速命運嗎
--
Tags:
手機
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