台哥大晚上就爆ping掉速 - 手機討論

By Queena
at 2019-07-26T13:59
at 2019-07-26T13:59
Table of Contents
文長注意,畢竟是整整4個月跟客服來回的過程,看到前幾篇有人的谷歌像素跟客服來回一?
大家午安,事情要從半年前說起
半年前,我剛從台北搬回南崁,每天下班回家不外乎刷ptt和水管B站Netflix影片等等
回家時,5、6點使用還好好的,過了8、9點就會開始無限轉圈,不過發生並不頻繁,大概1?
直到4月開始幾乎天天會遇到,只是時間早晚,氣到網路一卡我就測速,不測還好,一測就?
「強調一下,我家是9樓的位置,附件大概有幾個基站,我的收訊是4G+滿格,所以收訊問題
http://i.imgur.com/aTAXnKB.jpg

我就開始打電話給台哥大客服,打進去後幫你轉接到訊號處理部門,接下來就是無限客服迴
客服通常是詢問你遇到的問題,然後問你有沒有測速,有的話他就會詳細地記錄下來
然後說3至5個工作天回覆給我看看有沒有改善
神奇的是通常打完電話的當天或是那幾天,網路格外的順暢呢,轉圈都不轉圈
這時候他就會打來詢問你使用上還有什麼問題嗎?當然是沒有阿,打給客服就沒事
了………想太多,客服結案後過約一週就會開始卡到讓人崩潰
(5月的紀錄找不到了,那時候以為某些測試軟體是白名單就沒截圖,但6月再次遇到問題還?
http://i.imgur.com/aB2VOQ1.jpg

這時候打給客服還是會進入無限循環,他告訴你3至5工作天,然後你的網路就會好一點點(?
6月是一個轉捩點,我另外也使用台大測速的App來試試看,pin會直接爆炸
http://i.imgur.com/Xs3VjfF.jpg

http://i.imgur.com/fIxT125.jpg

附上聽說是白名單的,他的pin不會爆,但是上傳依舊是死亡狀態http://i.imgur.com/cRZO
測試時間與台大的第一張同天
這時候再次打給客服時我要求測試的工程師打給我直接告訴我有什麼問題,如果是基站不足
過了工作天後,他們的回覆是「工程單位測試都是"正常範圍內"。」打來的還是訊號處理部
x的,我就跟客服爆氣了
我:能理解客服端只能給我一些SOP回覆,但是工程單位的所謂的正常範圍內是什麼?多少?
客服:工程單位沒有給出明確的數字,只有回覆說晚間確實會有網路壅塞的問題產生,但還
我:這樣的回覆有說跟沒有說一樣,你們還是無法解決,我的訊號沒問題,強波器的安裝也
客服:那先生,你有什麼解決方案嗎?
我:我提出了能幫你詢問社區,這個意見你們不採納就算了,我實在累了,幫我解約吧
客服:好的,我會幫你詢問公司相關內容
以上是6月時發生的事情
家裡3隻都是台哥大門號,我自己是Zenfone5z,還猜想過是不是子龍的鍋,但是家人的iPho
就知道問題了
7月初,客服給出的方案是1萬5千多的違約金打85折,2隻手機皆是如此
我:實在不能接受,我跟貴公司來回3個月,也不是沒耐心,你們實在是解決不了這個問題?
客服:所以先生不滿意這個方案?那是減少到多少以下覺得合理呢?
我:當然是覺得不用付違約金合理,但是我當初也有購機,你能扣掉購機後剩餘的合約費用
客服:這樣有點困難,如果給我一個數字我比較好跟我公司回覆
我:那就2隻門號綜合1萬元吧,已經沒有耐心等下去了
工作天過後,客服打來的回覆是「公司願意減免至每隻門號3千,這是不能在變動的價格。?
我:1萬5千打85折不是2千多的減免,3千是最極限了?
客服:是的,那給您一個禮拜的考慮時間
我到現在還是沒決定要不要把錢繳了不跟他耗下去,只是覺得,如果我這樣不採取法律行動
是不是這個基地台建設數量慢慢輸給2家的獲利王,能繼續坑我們老百姓的錢?
還以為能換個人換個腦袋,但似乎是癡心妄想
大家給個建議吧,多少參考一下,我也不曉得如何走消保官或是相關申訴,真的讓人肚爛
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Sent from JPTT on my Asus ASUS_Z01RD.
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Tags:
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