向東購買ZF3(5.2),2天出問題,無奈心情 - 手機討論

By Lily
at 2016-10-21T17:37
at 2016-10-21T17:37
Table of Contents
如題,小魯先前用的是ZF2,因為最近感覺手機很鈍,再加上公事上常需要用通訊軟體聯
絡,常常lag的狀態,讓我下定決定換ZF3
殊不知,這是惡夢的開始
小魯於10/17於通信行(向東向上店)拿到手機 5.2" ZF3,4g/64g
因為拿到的時間已晚,大約是晚上九點,所以當天並沒有使用
隔天18號利用白天上班時間陸續的慢慢把app灌回來,因為小魯對於手機非重度使用者
所以並不是很熟悉一些操作,總之是花了好一番功夫才完成,但當天並沒有怎麼使用
19號隔天上午待機時,習慣的點2下瑩幕,咦?!當機了,怎麼按都沒反應,所以只好重
開
再來隔了一陣子,又是待機時,有人line我,想點開時又當了?!只好再重開…
這時我隱隱約約覺得不大對勁,打電話給向東問怎麼辦?向東的門市小姐跟我說,如果
再遇到這種狀況,最好保持當機的當下,不要重開,她們好協助反應
接著,因為下午出差至廠商那討論事情,在車上又打不開,但無奈那種狀況下,手機非用
不可,只好硬著頭皮重開,接著回程又重覆了一次,也是無奈重開
晚上下班時,路上想點開又當了,狀況都是要按電源鍵才能看到螢幕,但卻無法操作
這時因為下班了,心想要解決這件事,就開車去向東送修,這時才19號
終於等了2天,今天向東的楊先生回覆我,台哥大(好像向東的zf3是台哥大經銷?)說
是我灌app有問題 用google的快速方式及軟體衝突
所以導致以上當機狀況發生
but,我根本不懂何謂google的快速回復方式?舊的APP都是到GOOGLE PLAY一個個抓回來
app也都是我本來zf2慣用的幾個知名軟體
再加上本魯根本不玩手遊,手機只可以說是清爽到不行!
這樣能說是我的軟體衝突?
對於小魯來說,換新機沒有意義!換新機沒有意義!換新機沒有意義!
因為,這支買來才3天,它就是新的呀!
但我希望華碩或台哥大解決的是,怎麼避免消費者反覆奔波(19當天來回跑了二次)?
他們不給換新機!我心裏明白的是,只是單純重灌,問題一定會再出現的
上來向各位發問的是:
這種新機即出問題的狀況,對於消費者怎麼保障?難道我們只能自認人品不佳?然後一次
次奔波?
謝謝大家耐心看完。。。
更新狀況:
手機其實還在台哥大的工程部,據說沒送到ASUS
SOP好像就是不給換
跟鄉民說的經銷商政策有87%關係
--
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