在iTunes上被盜刷無法退款 - iOS

By Yedda
at 2020-05-22T21:31
at 2020-05-22T21:31
Table of Contents
我也被盜刷
https://i.imgur.com/BsGbiBB.jpg
我的apple ID沒有該項刷卡,一樣是被用其他帳號盜刷我的卡
卡片沒遺失都在我手上
信用卡公司叫我去找蘋果退刷,我致電蘋果客服拿了12碼之後,等48小時,再打電話去被告知駁回沒有要退款,還說我應該自己保管好信用卡,生氣想客訴找線上客服,蘋果完全沒有要處理的意思直接斷線
https://i.imgur.com/NTqxUOd.jpg
最後寫信給信用卡公司,打來說要我填交易爭議款項就可以不用付錢了
但是我第一次看到要我付費的爭議款申請書,自付500美金是什麼鬼?
https://i.imgur.com/0mENPTI.jpg
蘋果客服電話說歡迎報案,華南銀行客服說填單子就好了報案反而麻煩,我現在要簽500鎂的單子嗎?
※ 引述《firstkiki (洛晴)》之銘言:
: 我在5/9號凌晨的時候,短時間內
: 信用卡在itunes上被連續刷了八筆3290的消費
: 不是使用我自己的apple id
: 我的信用卡銀行馬上就打電話給我,
: 我也確認不是我本人刷的
: 信用卡銀行請我早上先打給蘋果做處理
: 5/9號一早我就馬上打給蘋果客服,
: 經確認個人資料跟卡號後,
: 客服說會幫我取消這八筆做退款,
: 大概需要7-14個工作天
: 剛剛我的信用卡銀行打給我,
: 說退款一直沒進來,請我再打給蘋果
: 確認資料狀況後,客服說馬上處理
: 結果客服說一直無法成功申請退款
: 請我再請信用卡銀行做處理
: 信用卡銀行說要向國際部什麼的申訴之類的
: 不一定能成功退款,聽到心都涼了......
: 請問有人有相關經驗嗎?
: 我記得以前聽到apple退款都很阿沙力的啊
: 我還有什麼辦法可以搶救一下嗎?
: 跪求大家幫忙 O_Q
-----
Sent from JPTT on my iPhone
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Tags:
iOS
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