店家用iPad結帳 付小費的壓力讓消費者超 - 手機討論

By Yedda
at 2018-10-21T23:16
at 2018-10-21T23:16
Table of Contents
店家用iPad結帳 付小費的壓力讓消費者超火大
住美國康乃狄克州的人力資源專員狄米恩在咖啡店櫃台點了杯咖啡,並刷卡結帳,店員
將iPad觸控螢幕轉向他,正中央有三個方格橫向排列,分別是店家設定的三種小費選擇:
18%、20%、25%,下面還有一個長條格標示「不給小費」。
由於面前的店員和後面排隊的顧客全都能一目瞭然的看到他點選了那一格,狄米恩不好意
思不給,甚至不好意思少給,最後只能點選「中庸」的20%,所以他總共為這杯定價3美元
(約台幣94元)的咖啡付了3.6美元(約新台幣112元)。
小費該給多少,一直是很件難拿捏的事,電子化支付意外讓此事變得更加尷尬。
根據禮儀專家的說法,在櫃台買咖啡或馬芬糕通常不用給小費,不像坐下來由侍者服務用
餐,通常須視服務品質,支付20%左右的小費。
但自從總部在舊金山的Square公司開發出iPad支付系統,在現金式微時代方便小商家接受
信用卡結帳,並以「非侵略性方式」要求小費之後,上門消費的顧客開始感受到強大的「
社會壓力」,覺得「被迫」支付高額小費。
Square系統的原始設定其實是,消費低於10美元時,有不給小費、1美元、2美元和3美元
的選項,消費高於10美元時,則有不給小費、15%、20%和25%的選擇。店家可以不啟動小
費選項,也可以自行改變建議小費金額的設定。
Square表示,顧客永遠有輸入自訂金額的選擇,當然也可以選擇不給小費。
但住加拿大薩克其萬省的46歲法學教授瓦蘭斯指Square說的比唱的好聽:「很難做到不給
小費就走掉,尤其是加拿大人。」他指的是加國以溫和有禮著稱。
住洛杉磯的36歲作曲者尼格洛認為,櫃台點餐付10%的小費已經足夠,所以他總是當著店
員的面,多花時間在iPad上自行輸入金額,但他說,店員似乎期望更多:「我覺得他們會
盯著我看。」
雖然頂著壓力堅持了一陣子,但他日前終於忍無可忍上推特發文:「為什麼Square不能列
出一種給小費的選擇說:『對事不對人,但我就是不能給你20%的小費,只因為你遞給我
一份已經製做好的三明治。』」
https://money.udn.com/money/story/10511/3432244
還好在台灣沒這個壓力 都直接+10%或漲價沒在客氣的
--
Tags:
手機
All Comments

By Wallis
at 2018-10-25T02:50
at 2018-10-25T02:50

By Regina
at 2018-10-28T06:25
at 2018-10-28T06:25

By Anthony
at 2018-10-31T09:59
at 2018-10-31T09:59

By Kelly
at 2018-11-03T13:33
at 2018-11-03T13:33

By Steve
at 2018-11-06T17:07
at 2018-11-06T17:07

By Rae
at 2018-11-09T20:42
at 2018-11-09T20:42

By Hazel
at 2018-11-13T00:16
at 2018-11-13T00:16

By Agnes
at 2018-11-16T03:50
at 2018-11-16T03:50

By Carolina Franco
at 2018-11-19T07:24
at 2018-11-19T07:24

By Una
at 2018-11-22T10:58
at 2018-11-22T10:58

By Todd Johnson
at 2018-11-25T14:33
at 2018-11-25T14:33

By Eden
at 2018-11-28T18:07
at 2018-11-28T18:07

By Cara
at 2018-12-01T21:41
at 2018-12-01T21:41

By Delia
at 2018-12-05T01:15
at 2018-12-05T01:15

By Kelly
at 2018-12-08T04:50
at 2018-12-08T04:50

By Elma
at 2018-12-11T08:24
at 2018-12-11T08:24

By George
at 2018-12-14T11:58
at 2018-12-14T11:58

By George
at 2018-12-17T15:32
at 2018-12-17T15:32

By Valerie
at 2018-12-20T19:06
at 2018-12-20T19:06

By Delia
at 2018-12-23T22:41
at 2018-12-23T22:41

By Regina
at 2018-12-27T02:15
at 2018-12-27T02:15

By Freda
at 2018-12-30T05:49
at 2018-12-30T05:49

By Ida
at 2019-01-02T09:23
at 2019-01-02T09:23

By George
at 2019-01-05T12:57
at 2019-01-05T12:57

By Emma
at 2019-01-08T16:32
at 2019-01-08T16:32

By Todd Johnson
at 2019-01-11T20:06
at 2019-01-11T20:06

By Hardy
at 2019-01-14T23:40
at 2019-01-14T23:40

By Gary
at 2019-01-18T03:14
at 2019-01-18T03:14

By Una
at 2019-01-21T06:49
at 2019-01-21T06:49

By Jack
at 2019-01-24T10:23
at 2019-01-24T10:23

By Ursula
at 2019-01-27T13:57
at 2019-01-27T13:57

By Irma
at 2019-01-30T17:31
at 2019-01-30T17:31

By Jake
at 2019-02-02T21:05
at 2019-02-02T21:05

By Zora
at 2019-02-06T00:40
at 2019-02-06T00:40

By Jake
at 2019-02-09T04:14
at 2019-02-09T04:14

By Frederic
at 2019-02-12T07:48
at 2019-02-12T07:48

By Poppy
at 2019-02-15T11:22
at 2019-02-15T11:22

By Sarah
at 2019-02-18T14:56
at 2019-02-18T14:56

By Edward Lewis
at 2019-02-21T18:31
at 2019-02-21T18:31

By Emma
at 2019-02-24T22:05
at 2019-02-24T22:05

By Callum
at 2019-02-28T01:39
at 2019-02-28T01:39

By Robert
at 2019-03-03T05:13
at 2019-03-03T05:13

By Kumar
at 2019-03-06T08:48
at 2019-03-06T08:48

By Hedda
at 2019-03-09T12:22
at 2019-03-09T12:22

By John
at 2019-03-12T15:56
at 2019-03-12T15:56

By Dinah
at 2019-03-15T19:30
at 2019-03-15T19:30

By Xanthe
at 2019-03-18T23:04
at 2019-03-18T23:04

By Thomas
at 2019-03-22T02:39
at 2019-03-22T02:39

By Belly
at 2019-03-25T06:13
at 2019-03-25T06:13

By Edith
at 2019-03-28T09:47
at 2019-03-28T09:47

By Edith
at 2019-03-31T13:21
at 2019-03-31T13:21

By Freda
at 2019-04-03T16:56
at 2019-04-03T16:56

By Quanna
at 2019-04-06T20:30
at 2019-04-06T20:30

By Isla
at 2019-04-10T00:04
at 2019-04-10T00:04

By Hedy
at 2019-04-13T03:38
at 2019-04-13T03:38

By Jacob
at 2019-04-16T07:12
at 2019-04-16T07:12

By Regina
at 2019-04-19T10:47
at 2019-04-19T10:47

By Linda
at 2019-04-22T14:21
at 2019-04-22T14:21

By Jacob
at 2019-04-25T17:55
at 2019-04-25T17:55

By Genevieve
at 2019-04-28T21:29
at 2019-04-28T21:29

By Anonymous
at 2019-05-02T01:03
at 2019-05-02T01:03

By Agatha
at 2019-05-05T04:38
at 2019-05-05T04:38

By George
at 2019-05-08T08:12
at 2019-05-08T08:12

By Hedwig
at 2019-05-11T11:46
at 2019-05-11T11:46

By Daph Bay
at 2019-05-14T15:20
at 2019-05-14T15:20

By Franklin
at 2019-05-17T18:55
at 2019-05-17T18:55

By Lauren
at 2019-05-20T22:29
at 2019-05-20T22:29

By Anonymous
at 2019-05-24T02:03
at 2019-05-24T02:03

By Adele
at 2019-05-27T05:37
at 2019-05-27T05:37

By Isabella
at 2019-05-30T09:11
at 2019-05-30T09:11

By Ethan
at 2019-06-02T12:46
at 2019-06-02T12:46

By Charlotte
at 2019-06-05T16:20
at 2019-06-05T16:20

By Gilbert
at 2019-06-08T19:54
at 2019-06-08T19:54

By Emily
at 2019-06-11T23:28
at 2019-06-11T23:28

By Ingrid
at 2019-06-15T03:03
at 2019-06-15T03:03

By Harry
at 2019-06-18T06:37
at 2019-06-18T06:37

By Hedwig
at 2019-06-21T10:11
at 2019-06-21T10:11

By Hedy
at 2019-06-24T13:45
at 2019-06-24T13:45

By Candice
at 2019-06-27T17:19
at 2019-06-27T17:19

By Valerie
at 2019-06-30T20:54
at 2019-06-30T20:54

By Dinah
at 2019-07-04T00:28
at 2019-07-04T00:28

By Delia
at 2019-07-07T04:02
at 2019-07-07T04:02

By Doris
at 2019-07-10T07:36
at 2019-07-10T07:36

By Kyle
at 2019-07-13T11:10
at 2019-07-13T11:10

By Carolina Franco
at 2019-07-16T14:45
at 2019-07-16T14:45

By Emily
at 2019-07-19T18:19
at 2019-07-19T18:19

By Elvira
at 2019-07-22T21:53
at 2019-07-22T21:53

By Olga
at 2019-07-26T01:27
at 2019-07-26T01:27

By James
at 2019-07-29T05:02
at 2019-07-29T05:02
Related Posts
s8保護殼保護膜

By John
at 2018-10-21T22:31
at 2018-10-21T22:31
玩FGO 手機選擇

By Kelly
at 2018-10-21T22:22
at 2018-10-21T22:22
google相簿上傳問題

By Kristin
at 2018-10-21T22:05
at 2018-10-21T22:05
Pixel3XL vs 2 vs 1 vs Nexus 6P拍照比對

By Tom
at 2018-10-21T21:40
at 2018-10-21T21:40
亞太99限速1M有辦法跑寶可夢嗎?

By Brianna
at 2018-10-21T21:32
at 2018-10-21T21:32