廣寰C450鍵盤機王維修過程 - 3C
By Jack
at 2019-03-28T14:42
at 2019-03-28T14:42
Table of Contents
3/28,17:14更新,下午又寄信給客服,說明電話聯絡的狀況,收到客服回信願意換新~
稍後再補上信件圖~
---------------------
前文客服聯絡如以下信件內容,鍵盤先前使用一個月,出現完全讀不到,因此送修,送修
回來後使用一週,發現F9燈號不亮,想送修,但不想一修再修,看是否寄過去能換新,因
此寄信。
https://i.imgur.com/tiuGv8D.jpg
今天早上接到電話,質疑上次送修寄件人與我本人不同,經過我說明是我本人的鍵盤,上
次送修是因為我白天上班不方便去郵局,所以請親友代送,這次寄回來住址寫跟上次一樣
,收件人可以寫我沒關係,告知會寄新品給我。
下午接到電話,告知因為我上次維修程序有瑕疵,中午與主管討論過後,覺得說不定我跟
黃先生有達成甚麼協議?ex.鍵盤是黃先生的,然後購買人是我?根本不知道鍵盤是誰的
?所以要我一樣寄回去維修,不能更換品。
我堅持的點:
我兩次送修的"鍵盤為同一把,序號一致,送修的發票一致",鍵盤本體也是保固內,我上
次只是請人代為寄送。
堅持我程序有瑕疵,堅持說我上次寄件人跟我不同,不做更換,這次只願意幫我維修,要
我再寄過去修一次,除非又壞了才更換新品。
我想問?產品保固看寄件人?不看產品序號跟發票?
三修才可換新?那我真後悔當初沒買別牌...雷蛇滑鼠還直接換新...
不能換新就算了,想說將就用,但後續堅持之前寄件人跟我不同,說我有程序上瑕疵,所
以早上電話說可以寄過去換新品,下午電話說只能原件維修,堅持品質沒問題,燈號說不
定是我人為損害,要我寄過去測試,但一樣原件維修。
晚上回家準備裝箱寄出,給各位參考~
https://i.imgur.com/ET731gi.jpg
https://i.imgur.com/lTXEl06.jpg
https://i.imgur.com/4ePcusY.jpg
https://i.imgur.com/5ydULkI.jpg
https://i.imgur.com/oKhLqhq.jpg
https://i.imgur.com/vXUR6cS.jpg
--
稍後再補上信件圖~
---------------------
前文客服聯絡如以下信件內容,鍵盤先前使用一個月,出現完全讀不到,因此送修,送修
回來後使用一週,發現F9燈號不亮,想送修,但不想一修再修,看是否寄過去能換新,因
此寄信。
https://i.imgur.com/tiuGv8D.jpg
今天早上接到電話,質疑上次送修寄件人與我本人不同,經過我說明是我本人的鍵盤,上
次送修是因為我白天上班不方便去郵局,所以請親友代送,這次寄回來住址寫跟上次一樣
,收件人可以寫我沒關係,告知會寄新品給我。
下午接到電話,告知因為我上次維修程序有瑕疵,中午與主管討論過後,覺得說不定我跟
黃先生有達成甚麼協議?ex.鍵盤是黃先生的,然後購買人是我?根本不知道鍵盤是誰的
?所以要我一樣寄回去維修,不能更換品。
我堅持的點:
我兩次送修的"鍵盤為同一把,序號一致,送修的發票一致",鍵盤本體也是保固內,我上
次只是請人代為寄送。
堅持我程序有瑕疵,堅持說我上次寄件人跟我不同,不做更換,這次只願意幫我維修,要
我再寄過去修一次,除非又壞了才更換新品。
我想問?產品保固看寄件人?不看產品序號跟發票?
三修才可換新?那我真後悔當初沒買別牌...雷蛇滑鼠還直接換新...
不能換新就算了,想說將就用,但後續堅持之前寄件人跟我不同,說我有程序上瑕疵,所
以早上電話說可以寄過去換新品,下午電話說只能原件維修,堅持品質沒問題,燈號說不
定是我人為損害,要我寄過去測試,但一樣原件維修。
晚上回家準備裝箱寄出,給各位參考~
https://i.imgur.com/ET731gi.jpg
https://i.imgur.com/lTXEl06.jpg
https://i.imgur.com/4ePcusY.jpg
https://i.imgur.com/5ydULkI.jpg
https://i.imgur.com/oKhLqhq.jpg
https://i.imgur.com/vXUR6cS.jpg
--
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