微星保內送修小抱怨 - 3C

By Edwina
at 2019-11-19T01:21
at 2019-11-19T01:21
Table of Contents
更
1.接近11點客服打來說如果要等oc的料需要等到23號之後,25號才能寄,
也有詢問貼換的方法客服是說會幫我詢問但應該無法...
2.約下午兩點的時候維修部有再打來一次
還是一樣叫我等料件大概22-23號到貨才能處理
3. 約莫15:20接到第三通電話,
改成微星會先寄590來給我用,
等588料件到了再換回來@@
————————————————————-
小弟的鎧甲喵588於上上禮拜突然掛掉
經過簡單的交叉測試確認是顯卡問題
於12日寄抵微星
因爲小弟處理器沒內顯所以沒顯卡非常困擾,
所以在14日打電話去詢問進度及催促過一次
因為官網查詢系統是寫預計於15日維修完畢,但過了時間依然沒有消息,
所以我於18日再次去電客服
這次客服查詢過後告知無法修復
所以要更換良品給我,
但要從原本的oc超頻版改成無oc的良品給我
問我能否接受,我當下是拒絕
客服也說晚點會請工程師跟我聯絡,
我有再次跟他重申我急迫的需求,但到目前都還沒接到電話!
小弟抱怨的主要有兩點
1.保內送修的產品無法維修要更換良品給顧客
為什麼是降階品,
雖然有無oc在價錢上差不了多少,
但就是一個奇檬子的問題,
正常使用的東西壞掉就已經夠不爽了還遇到這種事,
而且鎧甲喵588 oc到現在都還在原X屋架上販賣也不是說已經年久缺料的產品
我的想法是你原廠既然敢給保固就該負責,
正常來說保內沒料應該是你原廠的責任,
要也是向上升級怎麼會是降階...
還是板上的大大其實對於這種情形是可以接受的啊XD
2.效率問題
我已經去電明確告知我有急迫性了,
結果還要我去電第二次才跟我講要更換良品
如果我沒再打過去又不知道要拖幾天...
再來是我都已經拒絕更換良品的方案了也再次告知希望儘快,
依然沒有消息,
既然都已經確定不能維修不就趕快跟我商量好趕快寄給我就好了嗎,
但還是繼續拖的感覺
以上是已經一個多禮拜不能吃雞的小抱怨XD
附上維修單號確保不是夢境,謝謝
https://i.imgur.com/N4t0AQg.jpg
--
1.接近11點客服打來說如果要等oc的料需要等到23號之後,25號才能寄,
也有詢問貼換的方法客服是說會幫我詢問但應該無法...
2.約下午兩點的時候維修部有再打來一次
還是一樣叫我等料件大概22-23號到貨才能處理
3. 約莫15:20接到第三通電話,
改成微星會先寄590來給我用,
等588料件到了再換回來@@
————————————————————-
小弟的鎧甲喵588於上上禮拜突然掛掉
經過簡單的交叉測試確認是顯卡問題
於12日寄抵微星
因爲小弟處理器沒內顯所以沒顯卡非常困擾,
所以在14日打電話去詢問進度及催促過一次
因為官網查詢系統是寫預計於15日維修完畢,但過了時間依然沒有消息,
所以我於18日再次去電客服
這次客服查詢過後告知無法修復
所以要更換良品給我,
但要從原本的oc超頻版改成無oc的良品給我
問我能否接受,我當下是拒絕
客服也說晚點會請工程師跟我聯絡,
我有再次跟他重申我急迫的需求,但到目前都還沒接到電話!
小弟抱怨的主要有兩點
1.保內送修的產品無法維修要更換良品給顧客
為什麼是降階品,
雖然有無oc在價錢上差不了多少,
但就是一個奇檬子的問題,
正常使用的東西壞掉就已經夠不爽了還遇到這種事,
而且鎧甲喵588 oc到現在都還在原X屋架上販賣也不是說已經年久缺料的產品
我的想法是你原廠既然敢給保固就該負責,
正常來說保內沒料應該是你原廠的責任,
要也是向上升級怎麼會是降階...
還是板上的大大其實對於這種情形是可以接受的啊XD
2.效率問題
我已經去電明確告知我有急迫性了,
結果還要我去電第二次才跟我講要更換良品
如果我沒再打過去又不知道要拖幾天...
再來是我都已經拒絕更換良品的方案了也再次告知希望儘快,
依然沒有消息,
既然都已經確定不能維修不就趕快跟我商量好趕快寄給我就好了嗎,
但還是繼續拖的感覺
以上是已經一個多禮拜不能吃雞的小抱怨XD
附上維修單號確保不是夢境,謝謝
https://i.imgur.com/N4t0AQg.jpg
--
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