微軟客服透漏的保固細節 - Windows
By Erin
at 2017-10-17T13:23
at 2017-10-17T13:23
Table of Contents
最近收了一台海外的SurfaceBook,想購買延長保固 於是問了一些問題整理如下.
回答人是香港微軟的客服 (台灣微軟客服不知為何一直無法交談)
Q1:我想買延保 該去哪裡購買呢?
A1:香港地區不支援延保服務
Q2:那我可以去美國購買延長保固嗎?
A2:和台灣部門確認過,即使可以在美國買到延長保固,但台灣和香港部門因為沒有
延保服務,所以該保固在台灣及香港部門無效.
Q3:我的是美版主機,可以在台灣保固嗎?
A3:可以的,沒問題!
Q4:我把機器序號註冊以後出現錯誤的型號怎麼辦? (居然出現TypeCover4...)
A4:把底座拍照以後由我幫您處理.(需要處理時間),附帶一提那是底座序號而非機身序號.
Q5:那機身序號去哪看呀?
A5:解開機身與底座,在機身與底座連接的邊緣凹槽內有機身序號
(後來發現打開內建的Surface app,點選"您的Surface"就有詳細序號了)
Q6:註冊機器遇到困難怎麼辦? (原本是註冊到Taiwan,但好像跑不下去)
A6:把機器改註冊到US,之後就能在裝置清單看到正確的機器了.
(我懷疑Q4就是因為我選Taiwan的關係..)
Q7:延長保固取消了嗎?
A7:沒錯! (台港皆是)
就這樣 謝謝收看!
--
後續:Q4的問題 MSHK說我key錯數字了 剛剛好註冊到了別的TypeCover (遮臉
--
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