想備份過世好友訊息,LINE 的回應卻讓 3C - 手機討論

By Dinah
at 2017-02-10T17:53
at 2017-02-10T17:53
Table of Contents
大家先別急著噓3c達人,這次不是賣耐折耐用一條700的充電線。
他們幫了一個網友備份與突然過世友人的對話訊息,我們撇開蘋果不談,android機換機自己能成功adb或是root完整備份的應該是少之又少,難道大家友人過世都找3c達人幫忙嗎?line的客服回應也真的是狼心狗肺,賺這麼多錢Google play排行榜最高營收不知道站了幾年,連伺服器備份資料也不肯花,我想把它跟頂新畫上等號了。
http://3c.ltn.com.tw/m/news/28675
儘管已經是台灣民眾最常使用的通訊應用,但 LINE 的備份功能卻一直被人批評不如其他通訊 App。而現在 3C 科技網站《電腦王阿達》更報導了與 LINE 備份有關的事件,提到網友想要保留手機內過世有人的訊息,求助 LINE 官方卻得到無法協助的回應!
該報導指出,這名網友依照《電腦王阿達》教學的 LINE 訊息備份方式,卻因為 Android 系統更新導致 LINE 備份失敗、更出現 App 故障。由於手機內有過世好友的訊息,因此希望有辦法能將 LINE 的對話完整備份下來。
然而該報導指出,「求助於官方,官方除了制式信件回應,也沒辦法給予其他協助」。因此他們尋求「光子力-雷禪工作室」的技術協助,以特殊方法成功救回了網友手機內的 LINE 訊息內容。
這也讓 LINE 的備份問題再次引起網友熱議。該報導指出,目前 iOS 版本可以完整備份 LINE 訊息的關鍵在於 iOS 系統,可以運用 iCloud 的機制進行全部訊息備份,而非 LINE App 本身的設計。而在 Android 版本 LINE App 方面,僅提供單一聊天室的備份方式,複雜且相當耗時。
對此《電腦王阿達》站長、3C 達人沈政達也在 Facebook 貼文批評,LINE 不做訊息備份根本不是技術問題。並表示 LINE 備份功能的不足,導致不少日本民眾手機儘管螢幕爆裂,也會因為捨不得訊息遺失繼續使用。
※15:21 更新:
LINE 針對此事件作出聲明回應,表示「針對 Android 用戶訊息備份上所感受到的不便,LINE 深感抱歉,也正在討論規劃更好的備份解決方案。 此外,現有的換機方式的確不夠友善,我們會持續改進」。
LINE 回應指出,「現階段,我們提醒用戶換機前先確認綁定手機號碼,讓換機更方便安全。 訊息存取的部分,LINE 伺服器上並沒有儲存用戶對話內容,僅以快取功能便利用戶在不同時間於不同裝置登入時,訊息能同步出現。感謝用戶一直以來對 LINE 的支持,我們將持續改進以提供用戶更佳的服務體驗。」
https://m.facebook.com/kocpctw/posts/10154505989960674
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