未考慮新舊客戶差異引爆499之亂 NCC準備開鍘 - 手機討論

By Kristin
at 2018-05-13T22:39
at 2018-05-13T22:39
Table of Contents
※ [本文轉錄自 Gossiping 看板 #1Q-4u7dB ]
作者: TeacherLin (林老師) 看板: Gossiping
標題: [新聞] 未考慮新舊客戶差異引爆499之亂 NCC準備開鍘
時間: Sun May 13 22:39:00 2018
1.媒體來源:
自由時報
2.完整新聞標題:
未考慮新舊客戶差異引爆499之亂 NCC準備開鍘
3.完整新聞內文:
〔記者劉力仁/台北報導〕電信業者紛紛推出499不限資格吃到飽資費專案,引爆消費者
瘋狂排隊、電信員工超時工作亂象,引起主管機關國家通訊傳播委員會(NCC)不滿,週
一將邀請電信業者陳述,電信業者恐被罰30萬至300萬元。
NCC發言人翁柏宗表示,電信業者沒有充分考量到新舊客戶之間的權益及折價差異,才會
出現1399方案用戶的不滿、客訴不斷,營業場所頻生紛爭,客服解釋不完,線上客服也無
法接通;還有推出優惠方案之前沒有考量到營業場所的服務能量,導致消費者大排長龍,
到了半夜還在排隊。對於電信員工而言,勞動權益也受影響。
NCC上週五(11日)已先提醒及警告業者,必須改善此一亂象,結果根本沒改善,所以週
一將要求三家電信業者到會陳述意見;NCC依4G管理規則73條,營運不當或服務不佳,足
以損害使用者權益,要求業者限期改善,若不改善依電信法63條處30萬至300萬元,並且
採取連續罰,直到改善為止。
4.完整新聞連結 (或短網址):
http://news.ltn.com.tw/news/life/breakingnews/2424813
5.備註:
雖然公平會沒查到聯合降價 但消基會都出來說話了 說老客戶損失慘重 電信業者該補償
NCC當然不能放過三雄 不然民眾都說NCC不做事 簡直是浪費納稅人的錢
--
作者: TeacherLin (林老師) 看板: Gossiping
標題: [新聞] 未考慮新舊客戶差異引爆499之亂 NCC準備開鍘
時間: Sun May 13 22:39:00 2018
1.媒體來源:
自由時報
2.完整新聞標題:
未考慮新舊客戶差異引爆499之亂 NCC準備開鍘
3.完整新聞內文:
〔記者劉力仁/台北報導〕電信業者紛紛推出499不限資格吃到飽資費專案,引爆消費者
瘋狂排隊、電信員工超時工作亂象,引起主管機關國家通訊傳播委員會(NCC)不滿,週
一將邀請電信業者陳述,電信業者恐被罰30萬至300萬元。
NCC發言人翁柏宗表示,電信業者沒有充分考量到新舊客戶之間的權益及折價差異,才會
出現1399方案用戶的不滿、客訴不斷,營業場所頻生紛爭,客服解釋不完,線上客服也無
法接通;還有推出優惠方案之前沒有考量到營業場所的服務能量,導致消費者大排長龍,
到了半夜還在排隊。對於電信員工而言,勞動權益也受影響。
NCC上週五(11日)已先提醒及警告業者,必須改善此一亂象,結果根本沒改善,所以週
一將要求三家電信業者到會陳述意見;NCC依4G管理規則73條,營運不當或服務不佳,足
以損害使用者權益,要求業者限期改善,若不改善依電信法63條處30萬至300萬元,並且
採取連續罰,直到改善為止。
4.完整新聞連結 (或短網址):
http://news.ltn.com.tw/news/life/breakingnews/2424813
5.備註:
雖然公平會沒查到聯合降價 但消基會都出來說話了 說老客戶損失慘重 電信業者該補償
NCC當然不能放過三雄 不然民眾都說NCC不做事 簡直是浪費納稅人的錢
--
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