欣亞網頁放錯商品,回應方式 - 3C

By Edith
at 2017-01-29T15:04
at 2017-01-29T15:04
Table of Contents
年前為了把手邊零件清掉組出一台電腦
挑了一組便宜的C+P的方案
http://imgur.com/ne0JQzy
網頁截圖
http://imgur.com/yQ3C2xB
電源規格
400W 雙路18A 處理器4+4PIN 顯示卡6PIN 80+白牌
結果到店取貨,拿回家一拆開發現是
http://imgur.com/nzAburJ
一顆陽春到不行的,CPU只有4PIN,還沒額外的顯示卡6PIN,我要這做甚麼
仔細搜索型號才發現原來這才是商品名稱所稱的暴力媽 POLIMA
而圖片上規格上給的是較為高階的PSU。
打客服反應(打十幾通才打通)
客服回應可攜帶完整單據,商品不要使用,可到欣雅門市退貨
我心裡一聽覺的不對勁,這根本只是一般的「退貨程序」
商家自己疏失,自己給出錯誤的規格,就讓消費者走個一般退貨程序
商家0成本,時間成本跟通勤成本消費者自行吸收
今次不是標錯價不出貨,網路購物在台灣實務上屬於邀約的引誘
本身不具契約效力,所以標錯價可以臉皮厚拒絕出貨
但今天我錢都付了,貨都拿了,發票也開給我了
契約完全的成立了,我只要求要拿到一個網頁上同樣規格的商品
客服:
『雖然圖片錯了,但是商品名稱是正確的喔』
我:
『我不管商品名稱是暴力媽、滿天星、還是叫馬英九,我只要求你商品符合你規格,顯示卡6PIN,CPU 4+4PIN一個都不能少,這是你網頁上的承諾,我只要求你們履行承諾』
客服小妹聽完後說需要時間才能回應我
我說你讓上面去處理,你只是客服基層我不會為難你
-------------隔天--------------
客服又打來
問可不可以加價150元換購頁面上的電源
從1年保工業包,變成2年保完整盒裝
自身衡量一下雖多花錢但商品品質也有提升,還算公正,便答應了
再跑一趟欣亞門市
http://imgur.com/bf7uhGf
總共花了949元,以C+P來講也還可接受
本次心得:
一、客服電話很難打,0800根本沒人回,要打粉絲專業上的電話
二、不要輕易讓權利被商家給搓一搓就搓掉了
--
挑了一組便宜的C+P的方案
http://imgur.com/ne0JQzy
網頁截圖
http://imgur.com/yQ3C2xB
電源規格
400W 雙路18A 處理器4+4PIN 顯示卡6PIN 80+白牌
結果到店取貨,拿回家一拆開發現是
http://imgur.com/nzAburJ
一顆陽春到不行的,CPU只有4PIN,還沒額外的顯示卡6PIN,我要這做甚麼
仔細搜索型號才發現原來這才是商品名稱所稱的暴力媽 POLIMA
而圖片上規格上給的是較為高階的PSU。
打客服反應(打十幾通才打通)
客服回應可攜帶完整單據,商品不要使用,可到欣雅門市退貨
我心裡一聽覺的不對勁,這根本只是一般的「退貨程序」
商家自己疏失,自己給出錯誤的規格,就讓消費者走個一般退貨程序
商家0成本,時間成本跟通勤成本消費者自行吸收
今次不是標錯價不出貨,網路購物在台灣實務上屬於邀約的引誘
本身不具契約效力,所以標錯價可以臉皮厚拒絕出貨
但今天我錢都付了,貨都拿了,發票也開給我了
契約完全的成立了,我只要求要拿到一個網頁上同樣規格的商品
客服:
『雖然圖片錯了,但是商品名稱是正確的喔』
我:
『我不管商品名稱是暴力媽、滿天星、還是叫馬英九,我只要求你商品符合你規格,顯示卡6PIN,CPU 4+4PIN一個都不能少,這是你網頁上的承諾,我只要求你們履行承諾』
客服小妹聽完後說需要時間才能回應我
我說你讓上面去處理,你只是客服基層我不會為難你
-------------隔天--------------
客服又打來
問可不可以加價150元換購頁面上的電源
從1年保工業包,變成2年保完整盒裝
自身衡量一下雖多花錢但商品品質也有提升,還算公正,便答應了
再跑一趟欣亞門市
http://imgur.com/bf7uhGf
總共花了949元,以C+P來講也還可接受
本次心得:
一、客服電話很難打,0800根本沒人回,要打粉絲專業上的電話
二、不要輕易讓權利被商家給搓一搓就搓掉了
--
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