第一次在欣亞消費感想 - 3C
By Donna
at 2018-11-14T17:15
at 2018-11-14T17:15
Table of Contents
之前都是在某屋買電腦
但這次因為C6H沒有賣所以轉到欣亞做購買
下單完之後先是說C6H沒有貨要叫 這我也覺得可以接受可以等
但覺得比較離譜地方是他們叫貨也不能保證有貨
然後我要的R6機殼也是完全沒貨 但他網頁上卻還擺著還外加有送贈品
後來有跟他們的客服通過電話 就有問他們關於庫存管理的方式
他們自己也承認他們的庫存管理上是有問題的
我同樣是做其他產業的電商工作 真心覺得他們工作人員這樣很辛苦
希望如果欣亞有看到這篇的話 高層能好好想想如何優化ERP這部分
網站本身做的不差 客服人員也很好 真的不要為了這一點而因小失大
另外當時我在第一次刷卡時沒刷過有去問發卡銀行
那間銀行是直接告訴我因為他們無法授權刷這家店的消費
至於是什麼原因我就不多說了
但最後要強調他們客服跟工作人員是真的都很辛苦也很有耐性幫我處理問題
真的希望他們能好好加油 能有多元的消費通路對市場是有益的
下次如果真要買電腦還是得多考慮 也給大家做為參考=v=
--
但這次因為C6H沒有賣所以轉到欣亞做購買
下單完之後先是說C6H沒有貨要叫 這我也覺得可以接受可以等
但覺得比較離譜地方是他們叫貨也不能保證有貨
然後我要的R6機殼也是完全沒貨 但他網頁上卻還擺著還外加有送贈品
後來有跟他們的客服通過電話 就有問他們關於庫存管理的方式
他們自己也承認他們的庫存管理上是有問題的
我同樣是做其他產業的電商工作 真心覺得他們工作人員這樣很辛苦
希望如果欣亞有看到這篇的話 高層能好好想想如何優化ERP這部分
網站本身做的不差 客服人員也很好 真的不要為了這一點而因小失大
另外當時我在第一次刷卡時沒刷過有去問發卡銀行
那間銀行是直接告訴我因為他們無法授權刷這家店的消費
至於是什麼原因我就不多說了
但最後要強調他們客服跟工作人員是真的都很辛苦也很有耐性幫我處理問題
真的希望他們能好好加油 能有多元的消費通路對市場是有益的
下次如果真要買電腦還是得多考慮 也給大家做為參考=v=
--
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