英國維修經驗 - MAC

By Irma
at 2011-05-02T07:58
at 2011-05-02T07:58
Table of Contents
我是2010年7月購入的MBP 13"+AppleCare
昨天早上用電腦用到一半當機~而且是死當的狀態!
後來重開機後發現出現一個問號符號的資料夾
這已經是這個月的第2次,近5週的第3次
後來火速聯絡Genius Bar前去維修!!
由於這次是第三次了!所以去的時候我的臉色也不太好看!
Genius Bar的維修人員幫我檢查後,
確認是硬碟壞掉!需要更換硬碟!
然後我就跟他抱怨說我已經在最近更換兩次了!
第一次是更換硬碟,第二次是更換硬碟跟cable線
然後他就輸入我的序號檢查維修狀況,
然後就跟我哈啦一下然後要我等他一下,
不一會他就從後面的倉庫拿出一盒全新的MBP,
然後拿在我面前跟我說:
this is for you, we are going to exchange your macbook pro.
然後又開玩笑的說你很倒楣才拿到這個可能是有瑕疵的產品,
但是換了一台新的你應該很期待吧!!!
總之,經過一連串的paper work之後
我就換到了最新的這台MBP來享受一下Core i5的性能,
250GB的硬碟也升級成320GB,
然後重要的applecare也重新從今天開始起算!
先不說產品的好壞
蘋果的顧客服務真是好的沒話說,
去年我在買MBP後三個多禮拜蘋果開始做back to school的促銷
也是打了一通電話去抱怨後,
蘋果就同意以取消訂單再重新購買的方式得到back to school的優惠
不知道台灣的蘋果維修是不是也是一樣的方便!
更希望蘋果也可以在台灣設直營店!
然後把它這麼有口碑的顧客服務導入台灣市場!
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Tags:
MAC
All Comments

By Andy
at 2011-05-05T20:09
at 2011-05-05T20:09

By Bethany
at 2011-05-10T02:48
at 2011-05-10T02:48

By Sarah
at 2011-05-15T00:14
at 2011-05-15T00:14

By William
at 2011-05-15T08:02
at 2011-05-15T08:02

By Irma
at 2011-05-16T03:26
at 2011-05-16T03:26

By Belly
at 2011-05-20T03:59
at 2011-05-20T03:59

By Bennie
at 2011-05-21T03:15
at 2011-05-21T03:15

By Hedwig
at 2011-05-24T02:03
at 2011-05-24T02:03

By Ula
at 2011-05-26T00:35
at 2011-05-26T00:35

By Iris
at 2011-05-30T17:17
at 2011-05-30T17:17

By Mia
at 2011-06-02T15:12
at 2011-06-02T15:12

By Brianna
at 2011-06-04T00:36
at 2011-06-04T00:36

By Oliver
at 2011-06-07T02:46
at 2011-06-07T02:46

By Ivy
at 2011-06-10T01:10
at 2011-06-10T01:10
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