蘋果台灣官方對於電池事件之說明 - 手機討論
By Heather
at 2017-12-29T11:11
at 2017-12-29T11:11
Table of Contents
致廣大顧客關於 iPhone 電池與效能的說明
最近,關於我們對配備舊款電池的iPhone 在效能表現的處理,以及過程中的溝通方式,
我們一直在聽取各方顧客的意見。有些顧客因此對 Apple 表示失望,我們在此表達誠摯
的歉意。這次的事件存在諸多誤解,我們希望在此澄清誤會,並讓各位了解我們正在做出
的一些改變。
首先,也是重要的一點:我們從未、也絕對不會以任何方式,故意縮短任何 Apple 產品
的使用年限,或故意降低使用者體驗來促使顧客升級產品。一直以來,我們的目標就是要
創造顧客喜愛的產品,而讓 iPhone 的使用年限盡可能延長,正是其中重要的一環。
電池的使用年限
所有的充電式電池皆屬於消耗性零件,會隨著其化學成分老化而逐漸降低效能,同時電池
的蓄電量也會衰減。在化學成分老化的過程中,電池充電的時間及次數,並非唯一的影響
因素。
使用裝置的方式,也會影響電池在使用期限內的效能表現。例如,將電池在炎熱的環境中
置放或充電,都會導致電池更快速老化。這是電池的化學特性,也是業界中鋰電池的共同
現象。
化學成分老化的電池,也會在提供高峰期的電力負載量時,供電能力變差,特別是處於低
電量狀態時,可能會導致裝置在某些情況下出現無預警的自動關機。
為了讓顧客能更加了解 iPhone 的充電式電池,以及影響其效能的種種因素,我們發表了
一份全新的支援文件《iPhone 電池與效能》。
毫無疑問,我們認為發生突然而無預警的關機情形,是無法接受的。在我們能避免的情況
下,我們不希望任何使用者漏接來電、錯失拍照的良機,或讓任何 iPhone 的使用體驗受
到影響。
預防無預警關機
大約一年前推出 iOS?10.2.1 時,我們提供一項軟體更新,可以改善在工作負載高峰期的
電源管理能力,以避免 iPhone6、iPhone6 plus、iPhone6s、iPhone6splus
與 iPhoneSE 在無預警的狀況下突然關機。隨著這項更新,iOS 會動態管理某系統元件的
最大效能,以避免發生無預警關機的情形。通常這些變化可能不被察覺,但在某些情況下
,使用者可能會經歷 app 的啟動時間變長,以及其他效能表現衰退的情形。
顧客對 iOS10.2.1 的反應是正面的,因為它成功減少無預警關機的發生。在最近的 iOS1
1.2 中,我們也將同樣的支援延伸至 iPhone7 與 iPhone7Plus。
當然,當化學成分老化的電池更換為新電池後,iPhone 的效能在電池以正常狀態運作時
,就會恢復正常。
使用者近期的回饋
自今年秋季以來,我們開始收到有些使用者的反應,他們發現在某些情況下效能變得較慢
。
根據我們的經驗,我們初步認爲起因於兩種因素的結合:在 iPhone 安裝新軟體並升級 a
pp而將作業系統升級時,會出現的正常、暫時的效能衝擊;以及現已修復的一些最初發布
時的小錯誤。
現在,我們認為另一個造成這些使用者體驗的原因,是來自舊款 iPhone6iPhone6s
裝置上化學成分持續老化的電池,許多手機目前仍在以它們原本的電池運行。
解除消費大眾的疑慮
一直以來,我們都希望顧客手中的 iPhone 能被用得越久越好;我們自豪於人人皆知 App
le產品堅固耐用,而且產品的性能價值比其他品牌的產品更經得起時間考驗。
為了幫助顧客解除疑慮,對他們的信賴以表感激,以及重新贏回對 Apple 出發點有疑慮
的顧客的信任,我們決定採取以下的行動:
Apple 為需要更換電池的 iPhone?6 或後續機種使用者,降低更換已過保固期的 iPhone
電池價格,從 NT$2,590 降為 NT$890,降幅為 NT$1,700。自 2018 年 1 月底至 12 月
,全球同步進行。詳細優惠資訊將在近期apple.com/tw更新
在 2018 年初,我們將發布一項 iOS 軟體更新,其中的新功能可為使用者更清楚顯示 iP
hone 電池的健康狀態,讓他們可以自己看到電池的狀態是否影響效能。
一如既往,我們的團隊正為更好的使用者體驗而努力,包括我們如何改進管理效能,同時
避免伴隨電池老化而來的無預警關機。
在 Apple,顧客的信任對我們來說,更勝一切。我們將努力追求,並悉心維護這份信任,
永不止歇。我們之所以熱愛我們的工作,全因你的信心和支持,這一點,我們將永誌不忘
並絕不視為理所當然。
連結:https://goo.gl/URaeHi
心得:
官方正體中文出來啦,從2590降到890,美金終於不再是1:40啦~,有空來拿SE去換葛
電池,不過很好奇,iphone 6就算了,為什麼連6s以上都要這樣做呢,以A9以上的效能跑
ios10跟本不是問題吧,看來這次蘋果真的慌了,好多國家的消費者組織都要提告了。
--
Tags:
手機
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