蝦皮原價屋退貨請益 - 3C

By Agnes
at 2021-12-24T00:04
at 2021-12-24T00:04
Table of Contents
事件流程:
12/6(一) 在蝦皮原價屋
下訂筆電 Surface Laptop Go
12/9(四) 黑貓宅配收到貨
12/13(一) 使用時螢幕出現暗帶如下圖
https://i.imgur.com/uGpUWvc.jpg

12/14(二) 將筆電送至原價屋門市送檢
12/15(三) 蝦皮原價屋來電說沒發現上述問題
故要求原價屋送原廠檢測
12/17(五) 於蝦皮提退款退貨申請
12/20(一) 聯強來電說檢測沒問題
12/21(二) 原價屋提出爭議
12/23(四) 原價屋來電說可以退貨退款
但要付2成~3成的整新費用
覺得費用太高且沒憑沒據
請原價屋開報價單說明整新費用
想請教板上大大的是:
有關螢幕暗帶屬於暫時性問題
檢測當下沒發生問題當然測不出來
但照片顯示該筆電的確有這個瑕疵
這樣退貨退款還要收整新費用是否合理?
謝謝耐心看完與建議
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