遠傳 合約上手機不同 是否商業詐欺? - 手機討論
By Delia
at 2017-12-22T20:06
at 2017-12-22T20:06
Table of Contents
11/11 因為台灣之星的188方案 趕快帶我弟去解約遠傳貴死人的1399
原本去五華門市解約說是加盟門市無法解約要去直營 我們就改去三和二門市去解約
我帶我弟去解約順便把門號從我媽名下轉到我弟名下還有繳違約金 這裡都很正常
當我拿到提前解約申請書發現上面合約名稱有異
名稱是 "3轉4續約 - iPhone_新絕配1399限30"
可是當初2015年8月我媽帶我弟去續約 是拿了一隻Sony 0元手機 根本不是續iPhone
所以我當場詢問門市小姐
我:我這支門號下在你們資料庫上是綁什麼手機?
門市小姐:是一隻iPhone
我:上面是什麼型號?什麼容量?IMEI碼?
門市小姐:沒有,只有寫iPhone而已還有續約門市是長威門市
我:我們當初是在五華門市續約怎會是長威門市???
然後我們就離開三和二門市
回到家就google原來長威門市就是五華門市還有溪尾門市的加盟主
晚上八點我就過去五華門市詢問我要調合約書
結果從第一櫃檯小姐一直打哈哈轉移話題一直跟我講解當初為何會簽1399資費的內容,
換成店長過來來跟我講一樣的事情,我講調合約書他又跟我講當初為何會簽1399資費的內
容附加拿出一張說當初都會給客人簽一張同意更換別的型號的同意書之類的還有講到調貨
調整說其他客人也會有續約一隻iPhone然後合約書上是綁samsung手機合約講得非常稀鬆
平常,
然後店門外又走進一個女的說她是門市的內勤人員林小姐然後又開始講到跟前面一樣的內
容 結果從8點進去門市 待到快九點門市關門,旁邊客人也變多了越來越吵我受不了了,
我直接大聲對她說:所以我到底能不能調合約書,我一直問合約書你一直跟我講資費跟你
們內部調貨調整流程幹什麼!我就只是單純詢問我要調合約書有那麼難嗎?
我大聲講完門市就一片安靜,然後她終於打電話問客服非本人能不能調合約(合約上是我
媽,我帶我媽的雙證件跟我的雙證件),結論是不行要本人。
我就說:好,我回去請我媽去調,那我可以走了嗎?浪費我快一小時的時間。
==============以下簡略說明因為沒時間================
然後回到家不到十分鐘就打電話到我弟的門號這裡,請我弟轉接電話給我,終於在電話裡
面才肯說實話說就是用我們合約去調一隻iPhone,強調我們合約內容權益沒有受損且當初
我媽也有簽同意書???沒有受損你用我合約調一隻iPhone 沒有權益受損?? 那份同
意書效力比遠傳合約書的效力還要高?沒有違規嗎?我等我媽調到合約書再說。
講了14分鐘沒結論結束這次對話
後續這幾天就是遠傳客服打電話給我媽,內勤林小姐給我媽,打到我媽都覺得煩,還有其
中一通說我們這件事告不贏之類的(瞬間他們也變成執法單位了)
後來我媽就直接授權給我處理,也給他們我的電話號碼,
後來我到門市找不到人因為人出國要下週回來,
後來他傳簡訊給我居然內容還說能幫我np其他家給我優惠??
https://i.imgur.com/E5giJXL.jpg
你掛遠傳加盟門市招牌然後要把遠傳客戶往外拉有沒有道理啊?
我也直接上遠傳網站寄信投訴
後續就客服來電
林小姐又來電講了40分鐘還是一樣沒有認錯說當作給他們方便之類的
搞到後面 一名自稱遠傳三重區域業務督導蕭先生來電
電話內就明確講到加盟門市的確有違反他們規定他們會開罰一萬 (一筆一罰)
然後就是補償兩隻手機差價7200然後就沒了
約等等8:10分去門市簽和解書 我現在還不知道內容
另外
同門市額外案例
爆料公社2017/3/9
https://www.facebook.com/162608724089621/photos/pb.162608724089621.-2207520000
.1489060970./441528592864298
標題[閒聊] 遠傳續約時,簽合約……
https://www.ptt.cc/bbs/MobileComm/M.1415461765.A.561.html
--
原本去五華門市解約說是加盟門市無法解約要去直營 我們就改去三和二門市去解約
我帶我弟去解約順便把門號從我媽名下轉到我弟名下還有繳違約金 這裡都很正常
當我拿到提前解約申請書發現上面合約名稱有異
名稱是 "3轉4續約 - iPhone_新絕配1399限30"
可是當初2015年8月我媽帶我弟去續約 是拿了一隻Sony 0元手機 根本不是續iPhone
所以我當場詢問門市小姐
我:我這支門號下在你們資料庫上是綁什麼手機?
門市小姐:是一隻iPhone
我:上面是什麼型號?什麼容量?IMEI碼?
門市小姐:沒有,只有寫iPhone而已還有續約門市是長威門市
我:我們當初是在五華門市續約怎會是長威門市???
然後我們就離開三和二門市
回到家就google原來長威門市就是五華門市還有溪尾門市的加盟主
晚上八點我就過去五華門市詢問我要調合約書
結果從第一櫃檯小姐一直打哈哈轉移話題一直跟我講解當初為何會簽1399資費的內容,
換成店長過來來跟我講一樣的事情,我講調合約書他又跟我講當初為何會簽1399資費的內
容附加拿出一張說當初都會給客人簽一張同意更換別的型號的同意書之類的還有講到調貨
調整說其他客人也會有續約一隻iPhone然後合約書上是綁samsung手機合約講得非常稀鬆
平常,
然後店門外又走進一個女的說她是門市的內勤人員林小姐然後又開始講到跟前面一樣的內
容 結果從8點進去門市 待到快九點門市關門,旁邊客人也變多了越來越吵我受不了了,
我直接大聲對她說:所以我到底能不能調合約書,我一直問合約書你一直跟我講資費跟你
們內部調貨調整流程幹什麼!我就只是單純詢問我要調合約書有那麼難嗎?
我大聲講完門市就一片安靜,然後她終於打電話問客服非本人能不能調合約(合約上是我
媽,我帶我媽的雙證件跟我的雙證件),結論是不行要本人。
我就說:好,我回去請我媽去調,那我可以走了嗎?浪費我快一小時的時間。
==============以下簡略說明因為沒時間================
然後回到家不到十分鐘就打電話到我弟的門號這裡,請我弟轉接電話給我,終於在電話裡
面才肯說實話說就是用我們合約去調一隻iPhone,強調我們合約內容權益沒有受損且當初
我媽也有簽同意書???沒有受損你用我合約調一隻iPhone 沒有權益受損?? 那份同
意書效力比遠傳合約書的效力還要高?沒有違規嗎?我等我媽調到合約書再說。
講了14分鐘沒結論結束這次對話
後續這幾天就是遠傳客服打電話給我媽,內勤林小姐給我媽,打到我媽都覺得煩,還有其
中一通說我們這件事告不贏之類的(瞬間他們也變成執法單位了)
後來我媽就直接授權給我處理,也給他們我的電話號碼,
後來我到門市找不到人因為人出國要下週回來,
後來他傳簡訊給我居然內容還說能幫我np其他家給我優惠??
https://i.imgur.com/E5giJXL.jpg
你掛遠傳加盟門市招牌然後要把遠傳客戶往外拉有沒有道理啊?
我也直接上遠傳網站寄信投訴
後續就客服來電
林小姐又來電講了40分鐘還是一樣沒有認錯說當作給他們方便之類的
搞到後面 一名自稱遠傳三重區域業務督導蕭先生來電
電話內就明確講到加盟門市的確有違反他們規定他們會開罰一萬 (一筆一罰)
然後就是補償兩隻手機差價7200然後就沒了
約等等8:10分去門市簽和解書 我現在還不知道內容
另外
同門市額外案例
爆料公社2017/3/9
https://www.facebook.com/162608724089621/photos/pb.162608724089621.-2207520000
.1489060970./441528592864298
標題[閒聊] 遠傳續約時,簽合約……
https://www.ptt.cc/bbs/MobileComm/M.1415461765.A.561.html
--
Tags:
手機
All Comments
By Jack
at 2017-12-26T16:16
at 2017-12-26T16:16
By Edith
at 2017-12-30T12:27
at 2017-12-30T12:27
By Charlie
at 2018-01-03T08:38
at 2018-01-03T08:38
By Mia
at 2018-01-07T04:49
at 2018-01-07T04:49
By Mia
at 2018-01-11T00:59
at 2018-01-11T00:59
By Franklin
at 2018-01-14T21:10
at 2018-01-14T21:10
By Aaliyah
at 2018-01-18T17:21
at 2018-01-18T17:21
By Victoria
at 2018-01-22T13:32
at 2018-01-22T13:32
By Quanna
at 2018-01-26T09:42
at 2018-01-26T09:42
By Isla
at 2018-01-30T05:53
at 2018-01-30T05:53
By Candice
at 2018-02-03T02:04
at 2018-02-03T02:04
By Dinah
at 2018-02-06T22:14
at 2018-02-06T22:14
By Daniel
at 2018-02-10T18:25
at 2018-02-10T18:25
By Faithe
at 2018-02-14T14:36
at 2018-02-14T14:36
By Jake
at 2018-02-18T10:47
at 2018-02-18T10:47
By Robert
at 2018-02-22T06:57
at 2018-02-22T06:57
By Michael
at 2018-02-26T03:08
at 2018-02-26T03:08
By Iris
at 2018-03-01T23:19
at 2018-03-01T23:19
By Connor
at 2018-03-05T19:30
at 2018-03-05T19:30
By Olive
at 2018-03-09T15:40
at 2018-03-09T15:40
By Belly
at 2018-03-13T11:51
at 2018-03-13T11:51
By Kama
at 2018-03-17T08:02
at 2018-03-17T08:02
By Gilbert
at 2018-03-21T04:13
at 2018-03-21T04:13
By James
at 2018-03-25T00:23
at 2018-03-25T00:23
By David
at 2018-03-28T20:34
at 2018-03-28T20:34
By Anthony
at 2018-04-01T16:45
at 2018-04-01T16:45
By Mia
at 2018-04-05T12:55
at 2018-04-05T12:55
By Michael
at 2018-04-09T09:06
at 2018-04-09T09:06
By Dorothy
at 2018-04-13T05:17
at 2018-04-13T05:17
By Tracy
at 2018-04-17T01:28
at 2018-04-17T01:28
By Hamiltion
at 2018-04-20T21:38
at 2018-04-20T21:38
By Tom
at 2018-04-24T17:49
at 2018-04-24T17:49
By Damian
at 2018-04-28T14:00
at 2018-04-28T14:00
By Rae
at 2018-05-02T10:11
at 2018-05-02T10:11
By Callum
at 2018-05-06T06:21
at 2018-05-06T06:21
By Queena
at 2018-05-10T02:32
at 2018-05-10T02:32
By Callum
at 2018-05-13T22:43
at 2018-05-13T22:43
By Franklin
at 2018-05-17T18:54
at 2018-05-17T18:54
By Sarah
at 2018-05-21T15:04
at 2018-05-21T15:04
By Belly
at 2018-05-25T11:15
at 2018-05-25T11:15
By Eartha
at 2018-05-29T07:26
at 2018-05-29T07:26
By Thomas
at 2018-06-02T03:36
at 2018-06-02T03:36
By Donna
at 2018-06-05T23:47
at 2018-06-05T23:47
By Oliver
at 2018-06-09T19:58
at 2018-06-09T19:58
By Aaliyah
at 2018-06-13T16:09
at 2018-06-13T16:09
By Donna
at 2018-06-17T12:19
at 2018-06-17T12:19
By Brianna
at 2018-06-21T08:30
at 2018-06-21T08:30
By Kelly
at 2018-06-25T04:41
at 2018-06-25T04:41
By Frederic
at 2018-06-29T00:52
at 2018-06-29T00:52
By Thomas
at 2018-07-02T21:02
at 2018-07-02T21:02
By James
at 2018-07-06T17:13
at 2018-07-06T17:13
By Thomas
at 2018-07-10T13:24
at 2018-07-10T13:24
By Barb Cronin
at 2018-07-14T09:35
at 2018-07-14T09:35
By Hazel
at 2018-07-18T05:45
at 2018-07-18T05:45
By Ophelia
at 2018-07-22T01:56
at 2018-07-22T01:56
By Sandy
at 2018-07-25T22:07
at 2018-07-25T22:07
By Lydia
at 2018-07-29T18:17
at 2018-07-29T18:17
By Quanna
at 2018-08-02T14:28
at 2018-08-02T14:28
By Mary
at 2018-08-06T10:39
at 2018-08-06T10:39
By Aaliyah
at 2018-08-10T06:50
at 2018-08-10T06:50
By Candice
at 2018-08-14T03:00
at 2018-08-14T03:00
By Genevieve
at 2018-08-17T23:11
at 2018-08-17T23:11
By Jake
at 2018-08-21T19:22
at 2018-08-21T19:22
By William
at 2018-08-25T15:33
at 2018-08-25T15:33
By Linda
at 2018-08-29T11:43
at 2018-08-29T11:43
By Jacky
at 2018-09-02T07:54
at 2018-09-02T07:54
By Hazel
at 2018-09-06T04:05
at 2018-09-06T04:05
By Olive
at 2018-09-10T00:16
at 2018-09-10T00:16
By Jake
at 2018-09-13T20:26
at 2018-09-13T20:26
By George
at 2018-09-17T16:37
at 2018-09-17T16:37
By Tom
at 2018-09-21T12:48
at 2018-09-21T12:48
By Franklin
at 2018-09-25T08:58
at 2018-09-25T08:58
By Dorothy
at 2018-09-29T05:09
at 2018-09-29T05:09
By Gilbert
at 2018-10-03T01:20
at 2018-10-03T01:20
By Zanna
at 2018-10-06T21:31
at 2018-10-06T21:31
By Regina
at 2018-10-10T17:41
at 2018-10-10T17:41
By Anonymous
at 2018-10-14T13:52
at 2018-10-14T13:52
By Sarah
at 2018-10-18T10:03
at 2018-10-18T10:03
By Sarah
at 2018-10-22T06:14
at 2018-10-22T06:14
By Agnes
at 2018-10-26T02:24
at 2018-10-26T02:24
By Megan
at 2018-10-29T22:35
at 2018-10-29T22:35
By Kyle
at 2018-11-02T18:46
at 2018-11-02T18:46
By Todd Johnson
at 2018-11-06T14:57
at 2018-11-06T14:57
By Harry
at 2018-11-10T11:07
at 2018-11-10T11:07
By Margaret
at 2018-11-14T07:18
at 2018-11-14T07:18
By Charlotte
at 2018-11-18T03:29
at 2018-11-18T03:29
By Bethany
at 2018-11-21T23:39
at 2018-11-21T23:39
By Madame
at 2018-11-25T19:50
at 2018-11-25T19:50
By Jacky
at 2018-11-29T16:01
at 2018-11-29T16:01
By Bethany
at 2018-12-03T12:12
at 2018-12-03T12:12
By Delia
at 2018-12-07T08:22
at 2018-12-07T08:22
By Zora
at 2018-12-11T04:33
at 2018-12-11T04:33
By Charlotte
at 2018-12-15T00:44
at 2018-12-15T00:44
By Emily
at 2018-12-18T20:55
at 2018-12-18T20:55
By Donna
at 2018-12-22T17:05
at 2018-12-22T17:05
By Victoria
at 2018-12-26T13:16
at 2018-12-26T13:16
By Frederic
at 2018-12-30T09:27
at 2018-12-30T09:27
By Rachel
at 2019-01-03T05:38
at 2019-01-03T05:38
By Leila
at 2019-01-07T01:48
at 2019-01-07T01:48
By Edward Lewis
at 2019-01-10T21:59
at 2019-01-10T21:59
By Skylar Davis
at 2019-01-14T18:10
at 2019-01-14T18:10
By Jessica
at 2019-01-18T14:20
at 2019-01-18T14:20
By Sierra Rose
at 2019-01-22T10:31
at 2019-01-22T10:31
By Mason
at 2019-01-26T06:42
at 2019-01-26T06:42
By Joe
at 2019-01-30T02:53
at 2019-01-30T02:53
By Franklin
at 2019-02-02T23:03
at 2019-02-02T23:03
By Jacob
at 2019-02-06T19:14
at 2019-02-06T19:14
By Callum
at 2019-02-10T15:25
at 2019-02-10T15:25
By Ivy
at 2019-02-14T11:36
at 2019-02-14T11:36
By John
at 2019-02-18T07:46
at 2019-02-18T07:46
By Candice
at 2019-02-22T03:57
at 2019-02-22T03:57
By Ethan
at 2019-02-26T00:08
at 2019-02-26T00:08
By Suhail Hany
at 2019-03-01T20:19
at 2019-03-01T20:19
By Elvira
at 2019-03-05T16:29
at 2019-03-05T16:29
By Ivy
at 2019-03-09T12:40
at 2019-03-09T12:40
By Victoria
at 2019-03-13T08:51
at 2019-03-13T08:51
By Quintina
at 2019-03-17T05:01
at 2019-03-17T05:01
By Bennie
at 2019-03-21T01:12
at 2019-03-21T01:12
By Genevieve
at 2019-03-24T21:23
at 2019-03-24T21:23
By Skylar Davis
at 2019-03-28T17:34
at 2019-03-28T17:34
By Hedda
at 2019-04-01T13:44
at 2019-04-01T13:44
By Edward Lewis
at 2019-04-05T09:55
at 2019-04-05T09:55
By William
at 2019-04-09T06:06
at 2019-04-09T06:06
By Necoo
at 2019-04-13T02:17
at 2019-04-13T02:17
By Oliver
at 2019-04-16T22:27
at 2019-04-16T22:27
By Elma
at 2019-04-20T18:38
at 2019-04-20T18:38
By Daph Bay
at 2019-04-24T14:49
at 2019-04-24T14:49
By Yuri
at 2019-04-28T11:00
at 2019-04-28T11:00
By Steve
at 2019-05-02T07:10
at 2019-05-02T07:10
By Freda
at 2019-05-06T03:21
at 2019-05-06T03:21
Related Posts
HTC 10 與我的環島旅行
By Oscar
at 2017-12-22T19:52
at 2017-12-22T19:52
HTC新機明年1/15登場 Desire品牌可能做調
By Poppy
at 2017-12-22T19:37
at 2017-12-22T19:37
蘋果又被告,這次是被中國公司告 App St
By Hedwig
at 2017-12-22T19:12
at 2017-12-22T19:12
Nokia 6 8.0 Beta 有人登記成功嗎?
By David
at 2017-12-22T19:02
at 2017-12-22T19:02
HTC:2018 新品定位更清楚,不玩機海
By Rae
at 2017-12-22T19:01
at 2017-12-22T19:01