iMac直營店不給舊換新，客服教育訓練不足 - iOS
By Ula
at 2021-08-21T16:36
at 2021-08-21T16:36
Table of Contents
先說結論：蘋果客服教育訓練不足
今天肉身嘗試imac電腦在直營店舊換新的服務，店員現場拒絕表示電腦都是要透過網頁上由第三方回收後估價。
當我表示已經有跟蘋果客服確認過，而且蘋果官網也有寫可以到直營店舊換新，希望可以再確認。我也再提之前官網輸入序號後沒辦法舊換新，會顯示查無序號。店員才同意進入店內使用imac查詢序號，並引導操作第三方舊換新。
同時我也再撥一次蘋果客服詢問直營店可否imac舊換新，第二個客服跟第一個客服答案都是：可以。當我表示現場店員拒絕我之後，客服再確認後說：直營店不能imac舊換新！！
當下極度不滿，畢竟我扛電腦搭交通工具過來，要我再把電腦搬回去，我是極度不願意，更多的感受是自己像白痴一樣被耍了！
現場店員跟我指引官網是有附註：電腦不能現場換，但是文字旁邊的“3”沒有任何文字提示要看附註，自然就忽略了。而且店員告知網頁連過去的第三方回收（不論你點選要換哪種產品），都要再另外選擇網頁選單的對應產品，否則輸入產品序號永遠顯示沒有辦法舊換新……
當下滿滿的不爽，雖然知道是客服的錯，店員也很盡力協助，但是表情就是沒辦法開心起來。最後還是很俗辣的把電腦再搬回家 囧rz...
--
Tags:
iOS
All Comments
By Daph Bay
at 2021-08-23T11:52
at 2021-08-23T11:52
By Oscar
at 2021-08-28T08:48
at 2021-08-28T08:48
By Odelette
at 2021-08-31T00:44
at 2021-08-31T00:44
By Hardy
at 2021-09-02T18:55
at 2021-09-02T18:55
By Franklin
at 2021-09-04T11:20
at 2021-09-04T11:20
By Hedy
at 2021-09-07T19:06
at 2021-09-07T19:06
By Agnes
at 2021-09-08T07:30
at 2021-09-08T07:30
By Isla
at 2021-09-12T11:00
at 2021-09-12T11:00
By Queena
at 2021-09-13T21:17
at 2021-09-13T21:17
By Andrew
at 2021-09-14T18:37
at 2021-09-14T18:37
By Agnes
at 2021-09-16T05:41
at 2021-09-16T05:41
By Poppy
at 2021-09-19T03:21
at 2021-09-19T03:21
By Damian
at 2021-09-20T17:32
at 2021-09-20T17:32
By Charlotte
at 2021-09-24T17:18
at 2021-09-24T17:18
By Poppy
at 2021-09-25T08:29
at 2021-09-25T08:29
By Puput
at 2021-09-28T23:09
at 2021-09-28T23:09
By Sarah
at 2021-09-29T11:24
at 2021-09-29T11:24
By Ivy
at 2021-09-29T17:34
at 2021-09-29T17:34
By Vanessa
at 2021-09-30T09:16
at 2021-09-30T09:16
By Jack
at 2021-10-01T13:09
at 2021-10-01T13:09
By Carol
at 2021-10-06T03:55
at 2021-10-06T03:55
By John
at 2021-10-06T21:36
at 2021-10-06T21:36
By Rae
at 2021-10-07T05:29
at 2021-10-07T05:29
By Hedda
at 2021-10-10T00:53
at 2021-10-10T00:53
By Lily
at 2021-10-10T07:52
at 2021-10-10T07:52
By Xanthe
at 2021-10-14T13:04
at 2021-10-14T13:04
By Linda
at 2021-10-15T05:27
at 2021-10-15T05:27
By Xanthe
at 2021-10-19T01:09
at 2021-10-19T01:09
By Jacky
at 2021-10-22T09:35
at 2021-10-22T09:35
By Ivy
at 2021-10-27T00:20
at 2021-10-27T00:20
Related Posts
台股工具『股市轉轉』更新（送P幣）
By Todd Johnson
at 2021-08-21T16:17
at 2021-08-21T16:17
By James
at 2021-08-21T13:33
at 2021-08-21T13:33
apple id儲值無法完成
By Suhail Hany
at 2021-08-21T11:18
at 2021-08-21T11:18
Skype商用版 分享畫面問題
By Elma
at 2021-08-21T10:40
at 2021-08-21T10:40
Beats Studio Buds一日簡易心得
By Bennie
at 2021-08-20T23:41
at 2021-08-20T23:41