iphone se 神腦維修心得(怨) - 手機討論

By James
at 2017-04-12T22:56
at 2017-04-12T22:56
Table of Contents
文章很長...
2月底我的iphone SE 的指紋辨識失效(一開始不靈敏,後來掛了),於是送修神腦,當下
神腦告知現階段手機必須要送新加坡判定才能維修處理,同意後送修,等了半個月後終於
有消息,新加坡APPLE告知手機受潮(SIM卡槽送修前指示紙沒變紅),告知維修費用9500,
當下我想反正只是二號機,就告知拒絕更換,請直接寄回來,後來3月21號正式去門市拿取,
結果門市拿回來整支手機無法使用,螢幕出現花屏且無法觸控,音量鍵跟HOME鍵全部死,
當下非常生氣,打電話客訴告知,神腦工程師回覆我說受潮本來就是有可能影響整支手機,
可能在這途中受潮影響到其他零件,所以你手機才故障,那不是我們的問題!不過因為我
強烈客訴他說會跟原廠反映(擺明我奧客),隔兩工作天打來說給你9500打95折優惠換整新。
當下我雖然極度不爽,但無可奈何接受受潮的說法,我跟工程師說我不送你們這裡,搞得我
好像乞丐一樣(我原本要求回復我送修前那個TOUCH ID失效的手機)
後來我另外送修台北神腦信義門市,未免被靠北註記我是奧客要打95折,我還特地留另一個
手機號碼送修,並直接告知我之前被判定受潮,願意花9500原價換整新,客服也收單說大約
3到7天可以拿到,結果過兩天台北維修工程師打來,說我內部零件有斷裂,所以才會無法使
用,並且這樣無法換整新,整支手機要退修........我當下傻眼了原本不是受潮?受潮到零
零件斷裂是哪招?於是又打電話致電客服客訴,這一次台北的工程師打來說他們不清楚我
之前送修情形,但確實打來檢查就有問題,他們沒辦法解決!會幫我聯絡嘉義那邊的維修站,
過了2天沒反應我又打客服查詢進度,這天晚上嘉義維修站打電話過來致歉,並且說他們跟
台北連絡過了,發現確實有零件損壞的問題,也跟我道歉之前的處理方式有瑕疵,並且會跟
新加坡原廠反應此一維修瑕疵,結果又過了N天(清明),嘉義維修工程師打電話來告知,並且
用很氣憤地口氣告訴我........他說他跟APPLE原廠反應並且附上維修前後的照片,並且打
了長長一篇文去解釋來龍去脈,結果APPLE只回他說~ 人損拒絕整新之機子,本公司不負責
處理短短幾個字,該工程師說他看到這回應也傻眼,但他會繼續幫我跟原廠反應並且告知神
腦客服主管,看後續怎麼解決.......
於是又過了5天到了今天,工程師說跟蘋果原廠反應過後,對方依然不肯處理,而該神腦工程
師也說他幫我爭取要求觀看當初維修時的拍照存證(神腦說他們自己維修都有錄影所以問
題不再他們那邊),但APPLE原廠新加坡拒絕提供相關資料....該工程師說他也很傻眼,但
他也沒辦法對蘋果處理,因為能反應的都反應了,然後要我吞了這悶棍...但他會繼續幫我
爭取用9500換整新的機會.....這是到今天0412的狀況.
============================================================================
說真的我也累了,不過一支手機..還是二號機因為看上他小巧,不過APPLE的維修態度我算
是見識到了,相關通話都有電話錄音,但因為金額不高,懶得處理了.....他今天說受潮就
受潮,即便我SIM卡的指示紙沒變色,然後我也接受想說算了不需要花9500去換一個TOUCH
ID功能,結果回來整台報銷,然後又說受潮.....後來換地點換手機號碼送修卻被告知內部
零件斷裂.........連整新都無法??現在是怎樣哪招拉QQ
附上維修單號以資證明
--
2月底我的iphone SE 的指紋辨識失效(一開始不靈敏,後來掛了),於是送修神腦,當下
神腦告知現階段手機必須要送新加坡判定才能維修處理,同意後送修,等了半個月後終於
有消息,新加坡APPLE告知手機受潮(SIM卡槽送修前指示紙沒變紅),告知維修費用9500,
當下我想反正只是二號機,就告知拒絕更換,請直接寄回來,後來3月21號正式去門市拿取,
結果門市拿回來整支手機無法使用,螢幕出現花屏且無法觸控,音量鍵跟HOME鍵全部死,
當下非常生氣,打電話客訴告知,神腦工程師回覆我說受潮本來就是有可能影響整支手機,
可能在這途中受潮影響到其他零件,所以你手機才故障,那不是我們的問題!不過因為我
強烈客訴他說會跟原廠反映(擺明我奧客),隔兩工作天打來說給你9500打95折優惠換整新。
當下我雖然極度不爽,但無可奈何接受受潮的說法,我跟工程師說我不送你們這裡,搞得我
好像乞丐一樣(我原本要求回復我送修前那個TOUCH ID失效的手機)
後來我另外送修台北神腦信義門市,未免被靠北註記我是奧客要打95折,我還特地留另一個
手機號碼送修,並直接告知我之前被判定受潮,願意花9500原價換整新,客服也收單說大約
3到7天可以拿到,結果過兩天台北維修工程師打來,說我內部零件有斷裂,所以才會無法使
用,並且這樣無法換整新,整支手機要退修........我當下傻眼了原本不是受潮?受潮到零
零件斷裂是哪招?於是又打電話致電客服客訴,這一次台北的工程師打來說他們不清楚我
之前送修情形,但確實打來檢查就有問題,他們沒辦法解決!會幫我聯絡嘉義那邊的維修站,
過了2天沒反應我又打客服查詢進度,這天晚上嘉義維修站打電話過來致歉,並且說他們跟
台北連絡過了,發現確實有零件損壞的問題,也跟我道歉之前的處理方式有瑕疵,並且會跟
新加坡原廠反應此一維修瑕疵,結果又過了N天(清明),嘉義維修工程師打電話來告知,並且
用很氣憤地口氣告訴我........他說他跟APPLE原廠反應並且附上維修前後的照片,並且打
了長長一篇文去解釋來龍去脈,結果APPLE只回他說~ 人損拒絕整新之機子,本公司不負責
處理短短幾個字,該工程師說他看到這回應也傻眼,但他會繼續幫我跟原廠反應並且告知神
腦客服主管,看後續怎麼解決.......
於是又過了5天到了今天,工程師說跟蘋果原廠反應過後,對方依然不肯處理,而該神腦工程
師也說他幫我爭取要求觀看當初維修時的拍照存證(神腦說他們自己維修都有錄影所以問
題不再他們那邊),但APPLE原廠新加坡拒絕提供相關資料....該工程師說他也很傻眼,但
他也沒辦法對蘋果處理,因為能反應的都反應了,然後要我吞了這悶棍...但他會繼續幫我
爭取用9500換整新的機會.....這是到今天0412的狀況.
============================================================================
說真的我也累了,不過一支手機..還是二號機因為看上他小巧,不過APPLE的維修態度我算
是見識到了,相關通話都有電話錄音,但因為金額不高,懶得處理了.....他今天說受潮就
受潮,即便我SIM卡的指示紙沒變色,然後我也接受想說算了不需要花9500去換一個TOUCH
ID功能,結果回來整台報銷,然後又說受潮.....後來換地點換手機號碼送修卻被告知內部
零件斷裂.........連整新都無法??現在是怎樣哪招拉QQ
附上維修單號以資證明
--
Tags:
手機
All Comments

By Anonymous
at 2017-04-14T01:18
at 2017-04-14T01:18

By Elma
at 2017-04-15T03:39
at 2017-04-15T03:39

By Anonymous
at 2017-04-16T06:00
at 2017-04-16T06:00

By Bennie
at 2017-04-17T08:21
at 2017-04-17T08:21

By Annie
at 2017-04-18T10:42
at 2017-04-18T10:42

By Necoo
at 2017-04-19T13:03
at 2017-04-19T13:03

By Cara
at 2017-04-20T15:24
at 2017-04-20T15:24

By Quanna
at 2017-04-21T17:45
at 2017-04-21T17:45

By Lauren
at 2017-04-22T20:06
at 2017-04-22T20:06

By Delia
at 2017-04-23T22:27
at 2017-04-23T22:27

By Zanna
at 2017-04-25T00:48
at 2017-04-25T00:48

By Heather
at 2017-04-26T03:09
at 2017-04-26T03:09

By Zenobia
at 2017-04-27T05:31
at 2017-04-27T05:31

By Rebecca
at 2017-04-28T07:52
at 2017-04-28T07:52

By Skylar DavisLinda
at 2017-04-29T10:13
at 2017-04-29T10:13

By Eartha
at 2017-04-30T12:34
at 2017-04-30T12:34

By Eden
at 2017-05-01T14:55
at 2017-05-01T14:55

By Irma
at 2017-05-02T17:16
at 2017-05-02T17:16

By Frederic
at 2017-05-03T19:37
at 2017-05-03T19:37

By Kelly
at 2017-05-04T21:58
at 2017-05-04T21:58

By Agnes
at 2017-05-06T00:19
at 2017-05-06T00:19

By Hamiltion
at 2017-05-07T02:40
at 2017-05-07T02:40

By Mason
at 2017-05-08T05:01
at 2017-05-08T05:01

By Carolina Franco
at 2017-05-09T07:22
at 2017-05-09T07:22

By Harry
at 2017-05-10T09:44
at 2017-05-10T09:44

By Franklin
at 2017-05-11T12:05
at 2017-05-11T12:05

By Valerie
at 2017-05-12T14:26
at 2017-05-12T14:26

By Genevieve
at 2017-05-13T16:47
at 2017-05-13T16:47

By Thomas
at 2017-05-14T19:08
at 2017-05-14T19:08

By Isla
at 2017-05-15T21:29
at 2017-05-15T21:29

By Victoria
at 2017-05-16T23:50
at 2017-05-16T23:50

By Kama
at 2017-05-18T02:11
at 2017-05-18T02:11

By Eden
at 2017-05-19T04:32
at 2017-05-19T04:32

By Jake
at 2017-05-20T06:53
at 2017-05-20T06:53

By Yedda
at 2017-05-21T09:14
at 2017-05-21T09:14

By Carol
at 2017-05-22T11:35
at 2017-05-22T11:35

By Iris
at 2017-05-23T13:57
at 2017-05-23T13:57

By Skylar Davis
at 2017-05-24T16:18
at 2017-05-24T16:18

By Liam
at 2017-05-25T18:39
at 2017-05-25T18:39

By Bennie
at 2017-05-26T21:00
at 2017-05-26T21:00

By Rebecca
at 2017-05-27T23:21
at 2017-05-27T23:21

By Mia
at 2017-05-29T01:42
at 2017-05-29T01:42

By Emma
at 2017-05-30T04:03
at 2017-05-30T04:03

By Skylar DavisLinda
at 2017-05-31T06:24
at 2017-05-31T06:24

By Rebecca
at 2017-06-01T08:45
at 2017-06-01T08:45

By Ethan
at 2017-06-02T11:06
at 2017-06-02T11:06

By Jacob
at 2017-06-03T13:27
at 2017-06-03T13:27

By Yuri
at 2017-06-04T15:48
at 2017-06-04T15:48

By Eartha
at 2017-06-05T18:10
at 2017-06-05T18:10

By Poppy
at 2017-06-06T20:31
at 2017-06-06T20:31

By Zora
at 2017-06-07T22:52
at 2017-06-07T22:52

By Liam
at 2017-06-09T01:13
at 2017-06-09T01:13

By Puput
at 2017-06-10T03:34
at 2017-06-10T03:34

By Charlie
at 2017-06-11T05:55
at 2017-06-11T05:55

By Hedwig
at 2017-06-12T08:16
at 2017-06-12T08:16

By Michael
at 2017-06-13T10:37
at 2017-06-13T10:37

By Dora
at 2017-06-14T12:58
at 2017-06-14T12:58

By Necoo
at 2017-06-15T15:19
at 2017-06-15T15:19

By David
at 2017-06-16T17:40
at 2017-06-16T17:40

By Odelette
at 2017-06-17T20:01
at 2017-06-17T20:01

By Annie
at 2017-06-18T22:23
at 2017-06-18T22:23

By Belly
at 2017-06-20T00:44
at 2017-06-20T00:44

By Margaret
at 2017-06-21T03:05
at 2017-06-21T03:05

By Rae
at 2017-06-22T05:26
at 2017-06-22T05:26

By Dora
at 2017-06-23T07:47
at 2017-06-23T07:47

By Ethan
at 2017-06-24T10:08
at 2017-06-24T10:08

By Linda
at 2017-06-25T12:29
at 2017-06-25T12:29

By Noah
at 2017-06-26T14:50
at 2017-06-26T14:50

By Elvira
at 2017-06-27T17:11
at 2017-06-27T17:11

By Agatha
at 2017-06-28T19:32
at 2017-06-28T19:32

By Caroline
at 2017-06-29T21:53
at 2017-06-29T21:53

By David
at 2017-07-01T00:14
at 2017-07-01T00:14

By Odelette
at 2017-07-02T02:36
at 2017-07-02T02:36

By Hedda
at 2017-07-03T04:57
at 2017-07-03T04:57

By Linda
at 2017-07-04T07:18
at 2017-07-04T07:18

By Mason
at 2017-07-05T09:39
at 2017-07-05T09:39

By Hedda
at 2017-07-06T12:00
at 2017-07-06T12:00

By Yuri
at 2017-07-07T14:21
at 2017-07-07T14:21

By Gary
at 2017-07-08T16:42
at 2017-07-08T16:42

By Dorothy
at 2017-07-09T19:03
at 2017-07-09T19:03

By Hardy
at 2017-07-10T21:24
at 2017-07-10T21:24

By Xanthe
at 2017-07-11T23:45
at 2017-07-11T23:45

By Charlotte
at 2017-07-13T02:06
at 2017-07-13T02:06
Related Posts
蘋果確定落腳101 STUDIO A訂4/17撤退

By Sandy
at 2017-04-12T22:55
at 2017-04-12T22:55
s8續航力測試

By Rae
at 2017-04-12T22:46
at 2017-04-12T22:46
三星S系列旗艦機那台最經典?

By Blanche
at 2017-04-12T22:40
at 2017-04-12T22:40
蘋果確定落腳101 STUDIO A訂4/17撤退

By Frederica
at 2017-04-12T22:16
at 2017-04-12T22:16
爸媽的手機會買到多少價位?

By Skylar DavisLinda
at 2017-04-12T22:11
at 2017-04-12T22:11