iRocks 維修近況說明 - 鍵盤
By Xanthe
at 2021-09-11T01:24
at 2021-09-11T01:24
Table of Contents
Sorry 週末還驚動到大家,也對板友非常不好意思
關於維修的部分我這邊向同事詢問與確認,一定持續跟進狀況
稍微說明一下irocks目前維修與內部近況
irocks一直以來無論對保內還是保外的產品,有料件維修都是盡力去協助與處理,
也是希望大家能用得安心,這點也感謝站內很多板友分享
不過最近公司銷售規模出現了很意外的增幅,現有的人力就捉襟見肘
應對這些成長最近也有新朋友陸續加入irocks這個小家庭,包括維修也有新血
因為人力上的擴編,內部流程必須跟著調整
短期內比較手忙腳亂導致這樣的狀況發生
目前持續提供保內外維修,也會確保好維修品質,不會再有如下的情事發生
同時小弟在加入irocks更早前就已是鄉民,
當然也會希望PTT的大家得到好的服務與有直接的意見反映通道
對於維修情形,甚至產品上有討論或想法都能直接聯繫到我,
有隱私方面的考量也可以站內我聯絡,這邊也會協助轉給內部一同處理
也謝謝大家支持irocks
※ 引述《webv (憑什麼不行)》之銘言:
: 真的覺得太離譜了,反推 iRocks 維修。
: iRocks K65M 用了三年出現了Caps 橫列 開始打不出來。
: 寄去台北維修,報價250元含運費。
: 想說很便宜就修了。果然服務很好。
: 9/8 寄到台中家中,今天才從新竹回來。
: 馬上打開,一打開發現。
: 怎麼感覺鬆鬆的,原來是側邊沒鎖好。
: https://imgur.com/FRe0KJx
: 還寫信給客服問說,鎖點在想要自己鎖一鎖就好。(因為維修很久)
: 覺得鍵盤很髒,想說清一清。
: 一清之下發現右下角螺絲沒鎖。
: https://imgur.com/eQT8y4d
: 然後發現上面一整排螺絲都沒鎖(黃圈的都是沒鎖的)
: https://imgur.com/Awagc2C
: 也很多地方都被鎖到有痕跡了,就在我把所有螺絲卸下之後。
: 我終於知道為什麼了。
: 因為下面的底座都被鎖(拆)壞了,所以螺絲也合不上了。
: https://imgur.com/Q4g4XG1
: https://imgur.com/v7ju42F
: https://imgur.com/fWW7Io8
: 維修過程中,我從來沒有接收到關於這方面的訊息。
: 我已寫信反應給原來的客服。
: 若有後續再跟大家分享。
--
Tags:
鍵盤
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