K11代理商服務心得 - iOS

By Hedy
at 2017-12-29T05:39
at 2017-12-29T05:39
Table of Contents
謹說明如下:
1. 首先 在此鄭重向原PO致歉
我第一時間選擇相信順豐 而去質疑消費者
造成原PO憤怒及失望
經大家回應討論
確實極有可能是順豐宅配未依本公司指示先電話聯繫
造成消費者沒有辦法及時將產品交付給宅配人員
我們一直都努力用最快的方式服務消費者
也都會標註"電話聯繫"等應注意事項
而運費當然都由本公司承擔 此為商業的最基本要求
很抱歉這次沒有達到原PO的期望
本人明日將立刻向順豐反映 並考慮未來更好的退貨政策
2. 再者 很抱歉產品無法滿足原PO期待
我們正在努力開發更好的產品中
大家的意見也一直都有回報給美國原廠
美國原廠也很樂意聆聽大家的意見
3. 我們尊重消費者的權利
只要在合法合理範圍內都會讓消費者行使退換貨權力
我們沒有故意刁難消費者
但這次我們長期合作夥伴卻令我感到絕望與無力
4. 未來將加強教育客服人員教育訓練
以及應對進退 以提供消費者更優質服務
希望能夠更接近消費者的心聲
5. 即便我才剛跑兩天全台灣經銷商的行程
幾乎沒有睡眠或休息
但明天仍然將主動聯繫原PO
並親自北上拜訪及取回產品
即便是退貨 也希望原PO能給我親自服務的機會
6. 本公司從未 未來也不會像任何消費者提起告訴
各位任何的意見我們都歡迎聆聽
也感謝各位的意見及關注讓本公司持續進步與成長
若您對本公司有任何不滿 請直接站內信給我
或是email: [email protected]
若有時間我都會盡力處理
客服人員平日較為忙碌且承受壓力較大 若有怠慢懇請見諒
7. 重申本公司的行銷方向都是正規行銷
目前並沒有 未來也不會有口碑行銷
過去損害本公司商譽的同行
我們也選擇當庭和解原諒 並謹守保密
我們盡力提供最精選的產品 以及盡力做好售後服務
期望未來能夠賺取足夠的獲利回饋公益
單側聽損協會是本人目前正在投入的項目
希望未來能夠支持協會的運作與成長
也希望大家能夠多多支持:https://goo.gl/wiXDH1
8. 最後還是感謝大家願意花時間關注我們
不論是正面或反面的聲音都歡迎讓我知道
各位的關注與回饋是我們進步的原動力
感激不盡
P.S. 身為小屁孩的我
昨天天堂M儲值第一包2990的第一次變身11抽就中一紅二藍
所以以下不論是推文還是噓文 每人都給100P(稅前)到我沒錢為止
--
┐_▂_┐
◢˙◣◢˙◣
◥ ◤◥ ◤
◥‥◤◣
≡◣▂▃▄▅▆▅▄▃▂▃▄▅▆▅▄▃▂▃▄▅▆▅▄▃▁ ╭。
◣ ▁▂▃▄▅▆▅▄▃▂▃▄▅▆▅▄▃▂▃▄▅▆▅▃▂▁█◆+ ))
--
1. 首先 在此鄭重向原PO致歉
我第一時間選擇相信順豐 而去質疑消費者
造成原PO憤怒及失望
經大家回應討論
確實極有可能是順豐宅配未依本公司指示先電話聯繫
造成消費者沒有辦法及時將產品交付給宅配人員
我們一直都努力用最快的方式服務消費者
也都會標註"電話聯繫"等應注意事項
而運費當然都由本公司承擔 此為商業的最基本要求
很抱歉這次沒有達到原PO的期望
本人明日將立刻向順豐反映 並考慮未來更好的退貨政策
2. 再者 很抱歉產品無法滿足原PO期待
我們正在努力開發更好的產品中
大家的意見也一直都有回報給美國原廠
美國原廠也很樂意聆聽大家的意見
3. 我們尊重消費者的權利
只要在合法合理範圍內都會讓消費者行使退換貨權力
我們沒有故意刁難消費者
但這次我們長期合作夥伴卻令我感到絕望與無力
4. 未來將加強教育客服人員教育訓練
以及應對進退 以提供消費者更優質服務
希望能夠更接近消費者的心聲
5. 即便我才剛跑兩天全台灣經銷商的行程
幾乎沒有睡眠或休息
但明天仍然將主動聯繫原PO
並親自北上拜訪及取回產品
即便是退貨 也希望原PO能給我親自服務的機會
6. 本公司從未 未來也不會像任何消費者提起告訴
各位任何的意見我們都歡迎聆聽
也感謝各位的意見及關注讓本公司持續進步與成長
若您對本公司有任何不滿 請直接站內信給我
或是email: [email protected]
若有時間我都會盡力處理
客服人員平日較為忙碌且承受壓力較大 若有怠慢懇請見諒
7. 重申本公司的行銷方向都是正規行銷
目前並沒有 未來也不會有口碑行銷
過去損害本公司商譽的同行
我們也選擇當庭和解原諒 並謹守保密
我們盡力提供最精選的產品 以及盡力做好售後服務
期望未來能夠賺取足夠的獲利回饋公益
單側聽損協會是本人目前正在投入的項目
希望未來能夠支持協會的運作與成長
也希望大家能夠多多支持:https://goo.gl/wiXDH1
8. 最後還是感謝大家願意花時間關注我們
不論是正面或反面的聲音都歡迎讓我知道
各位的關注與回饋是我們進步的原動力
感激不盡
P.S. 身為小屁孩的我
昨天天堂M儲值第一包2990的第一次變身11抽就中一紅二藍
所以以下不論是推文還是噓文 每人都給100P(稅前)到我沒錢為止
--
┐_▂_┐
◢˙◣◢˙◣
◥ ◤◥ ◤
◥‥◤◣
≡◣▂▃▄▅▆▅▄▃▂▃▄▅▆▅▄▃▂▃▄▅▆▅▄▃▁ ╭。
◣ ▁▂▃▄▅▆▅▄▃▂▃▄▅▆▅▄▃▂▃▄▅▆▅▃▂▁█◆+ ))
--
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