亞x 未告知就撤銷已成立的契約 - 手機討論

By Linda
at 2017-02-23T11:51
at 2017-02-23T11:51
Table of Contents
各位大大您好
今天我要分享跟亞x電信的不愉快經驗
前情提要 149方案(限網路門市申辦)再度開辦
本人名下已有一個門號(申辦新號碼時尚未繳帳單;
欲再辦一個149 刷新很久找到喜歡的號碼! 也刷卡付了設定費300元(契約成立)
不料亞x遲遲沒有和我聯繫,於是本人受不了打電話詢問狀況
(以下對話截重點報告)
客服:您名下還有一個門號未繳交上期帳單,以致亞x直接取消訂單!
門號回流號碼庫要重現申辦。
--------------------------------------------
此時我心中os 是超過期限沒錯,
但是也應該告知我欠費未繳才在我知情的情況下取消我的訂單吧!
於是我開啟了千里追號碼之路
--------------------------------------------
我當晚還要窮追那個回流的號碼下落,
被告知被某單位扣留,
客服要在追查哪裡扣留,能否釋放給我選回;要隔日早上上班後才能幫我查詢,
也是拖到下午我受不了再打電話才跟我說,
要跟門市要門號轉回網路門市;
晚上才跟我說要我自己回去大海撈針的在僅顯示一小部分的網頁碰運氣找號碼;
這邊我直接申訴ncc了 忍無可忍;
最後跟我說隨便選一個下單後再幫我幕後改回我原本的號碼。
完結
客服人員的素質就不提了,客服的紀錄也沒有跟客戶資料連結,每次進線客服都要解釋一次;還有超級不積極,都要我狂追才追回來號碼!
主要問題如下:
在網路門市申辦時未有告示,完成清償欠款等告示。
以及刷卡付設定費後,都有訂單編號出來,在法律上 契約已經成立,若任何取消都在雙方知情下進行。
這都算了,最生氣的是居然是我自己打電話才知道被取消的。如果我今天沒問,那我永遠都不用辦好新號碼了嗎?
感謝各位看官
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Sent from JPTT on my iPhone
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Tags:
手機
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