台哥大收訊不良處理事件簿 - 手機討論

By Hedy
at 2017-03-10T18:51
at 2017-03-10T18:51
Table of Contents
文長~慎入~
老家在南投,放假時會回家一趟,但因靠近山區,因此台哥大收訊不佳
不僅是住家內通話跟收訊,半格都沒有,室外也須特定地點有收訊,
但特定地點時有時無,目前租約還剩一下一年半,也已經投訴客服一年多時間
但未盡改善,且越來越嚴重,一開始室內只是沒網路但可通話,這尚可接受,
但過一陣子不僅沒網路連通話也沒有任何收訊,這影響到可能會漏到重要電話
因此實在是忍無可忍,過年前先致電台哥大,要求改善,但可想而知,
老問題依舊存在,228回家過後,在投訴一次,逼得我現在回家都得買他家
易付卡才可以使用網路,且告知朋友請用通訊軟體與我聯絡,
雖然台哥大客服服務品質不錯,但是我要的是通話品質,而不是一再道歉
經過一再協商,台哥大只願意每個月打九折降低月租費,實在令人失望,
而且價格踩很硬,根本無談價空間,只好怒告NCC要求台哥大無償解約,
本周可以收到台哥大的誠意,就是每天2~3通關懷關切,並希望加裝強波器在家中,
但我一概拒絕,接著派人到老家監測收訊品質是否不良,來確認是否屬實,
今日網路品質工程師回覆,確實訊號為弱,回報給公司再請客服人員與我協商
好吧!協商的結果就是降低月租費,但我還是強調要無償解約,不接受其他優惠
台哥大目前只肯打5折解約金,解除合約,但還是有協商空間,
問題來了,這是小弟第一次面臨此問題,換做是各位大大們,
你們會接受5折解約,還是繼續忍耐?
這種已經影響通話及網路品質的問題,難道沒有法令能夠約束的嗎?
且降低月租費只願降低六個月,那我先前1年多的租約要怎麼計算?
又不是一開始就不聞不問,而是已經反應過好幾次了,真困擾~
--
老家在南投,放假時會回家一趟,但因靠近山區,因此台哥大收訊不佳
不僅是住家內通話跟收訊,半格都沒有,室外也須特定地點有收訊,
但特定地點時有時無,目前租約還剩一下一年半,也已經投訴客服一年多時間
但未盡改善,且越來越嚴重,一開始室內只是沒網路但可通話,這尚可接受,
但過一陣子不僅沒網路連通話也沒有任何收訊,這影響到可能會漏到重要電話
因此實在是忍無可忍,過年前先致電台哥大,要求改善,但可想而知,
老問題依舊存在,228回家過後,在投訴一次,逼得我現在回家都得買他家
易付卡才可以使用網路,且告知朋友請用通訊軟體與我聯絡,
雖然台哥大客服服務品質不錯,但是我要的是通話品質,而不是一再道歉
經過一再協商,台哥大只願意每個月打九折降低月租費,實在令人失望,
而且價格踩很硬,根本無談價空間,只好怒告NCC要求台哥大無償解約,
本周可以收到台哥大的誠意,就是每天2~3通關懷關切,並希望加裝強波器在家中,
但我一概拒絕,接著派人到老家監測收訊品質是否不良,來確認是否屬實,
今日網路品質工程師回覆,確實訊號為弱,回報給公司再請客服人員與我協商
好吧!協商的結果就是降低月租費,但我還是強調要無償解約,不接受其他優惠
台哥大目前只肯打5折解約金,解除合約,但還是有協商空間,
問題來了,這是小弟第一次面臨此問題,換做是各位大大們,
你們會接受5折解約,還是繼續忍耐?
這種已經影響通話及網路品質的問題,難道沒有法令能夠約束的嗎?
且降低月租費只願降低六個月,那我先前1年多的租約要怎麼計算?
又不是一開始就不聞不問,而是已經反應過好幾次了,真困擾~
--
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at 2018-09-27T01:23
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at 2018-09-29T16:47
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