台灣大哥大住家沒收訊 - 手機討論

By Ingrid
at 2016-12-21T12:47
at 2016-12-21T12:47
Table of Contents
大家好
初次來這詢問,也第一次遇到這問題(煩)
如題
我是在家工作者,位於大多是透天的仁武住宅區,
以往換手機攜碼都是中華跟遠傳電信互跳
這次因為跳中華得預繳ㄧ萬多元,
所以選擇台哥大(錯誤的開始啊啊啊)!
手機是iphone7plus
月租費率1399元 4G吃到飽
至今約使用兩週,每天在家都完全「沒有服務」,
連3G也出不來,手機都吃電腦wifi才能上網,
而電話跟訊息當然就是完全斷訊!
有外出吃飯才會咚咚咚的跑出漏接電話的簡訊,
或是開門跑到馬路上打電話,
所以也都是過了好幾小時才知道有人打電話找我,
當然,連宅配快遞都聯絡不上我,
往往返返浪費好多時間,製造好多麻煩跟問題!
前天我去電向台哥大客服反應了,
今天回覆我的官方說法不外乎就是…
「很抱歉,會極力改善」等而已
當我「主動」告知每個月花1千4的費用4g吃到飽
卻完全沒訊號這該如何補償?
客服「才被動」提出每個月可減免140元當作補償
我第一次遇到這狀況,不知道該怎麼爭取才合理,
因為我覺得只減免140元也太少了吧!
但又不知道該怎麼辦才好?
所要想請教大家我該怎麼走下一步?
若我因此解約的話,付多少違約金才合理呢?
又或者能怎麼爭取和處理?
謝謝大家
--
初次來這詢問,也第一次遇到這問題(煩)
如題
我是在家工作者,位於大多是透天的仁武住宅區,
以往換手機攜碼都是中華跟遠傳電信互跳
這次因為跳中華得預繳ㄧ萬多元,
所以選擇台哥大(錯誤的開始啊啊啊)!
手機是iphone7plus
月租費率1399元 4G吃到飽
至今約使用兩週,每天在家都完全「沒有服務」,
連3G也出不來,手機都吃電腦wifi才能上網,
而電話跟訊息當然就是完全斷訊!
有外出吃飯才會咚咚咚的跑出漏接電話的簡訊,
或是開門跑到馬路上打電話,
所以也都是過了好幾小時才知道有人打電話找我,
當然,連宅配快遞都聯絡不上我,
往往返返浪費好多時間,製造好多麻煩跟問題!
前天我去電向台哥大客服反應了,
今天回覆我的官方說法不外乎就是…
「很抱歉,會極力改善」等而已
當我「主動」告知每個月花1千4的費用4g吃到飽
卻完全沒訊號這該如何補償?
客服「才被動」提出每個月可減免140元當作補償
我第一次遇到這狀況,不知道該怎麼爭取才合理,
因為我覺得只減免140元也太少了吧!
但又不知道該怎麼辦才好?
所要想請教大家我該怎麼走下一步?
若我因此解約的話,付多少違約金才合理呢?
又或者能怎麼爭取和處理?
謝謝大家
--
Tags:
手機
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