在八德路紐頓被洗單惡搞 - 3C

By Edwina
at 2018-11-06T03:16
at 2018-11-06T03:16
Table of Contents
晚間業務本人跟主管都打來道歉了
當然,內容我都有錄音但基於是私人通話我就暫不放上來
但我有告知,他們的解釋我會轉述給鄉民聽
他們也同意了。
首先對於單子這件事,主管說關於機殼尺寸誤報與散熱廠牌誤報這件事
是屬於業務的粗心大意,"他可能當天恍神、並沒有專心聽我在說什麼"
她會要業務把單子吃下來,把錢退給我。她強調他們在光華這麼多年了
真的沒有必要為了這一點點錢欺騙顧客。
至於最關鍵的洗單這件事,業務方面的說法是,因為當天他的確有點恍神
加上後臺把TR跟TT排在一起,他可能就不小心搞錯了,想A說成B
他們主管則是說
店面庫存後台的與網站不一致的原因是
網路通路是訂購了才請廠商送,所以都會有貨
現場就以後台為準,網路跟現場是不同部門,網路的售價是抓通路的售價
門市的系統比較老,品項多
有時候廠商降價難以即時以人力更新,因此售價不統一不是刻意要欺騙。
沒有灌單,而是門市的報價可能就是比較舊比較貴
我也有問主管說,當天業務指著Thermaltake跟我說是利民的時候,
其實是開著TT的網頁跟我說的
https://tw.thermaltake.com/products-model.aspx?id=C_00003237
如果是後台並陳造成誤判,那開網頁的時候總該確認了吧
她說可能真的是業務當天恍神,她也相信一定會有人分不清楚這兩家的英文
這部分教育訓練跟專業度的問題 他們都會檢討
總之就是業務統的婁子 業務要吃下來
我也有問他們,當初業務跟我報價散熱時說了1190,
後來又說那是只有風扇無散熱器的報價
有散熱器的cpu款是1290,可是我事後都查不到純風扇款,網站上也沒有
這部分主管說是不清楚,業務則是說有風扇款,但價格他還要查查
至於散熱器在後台的報價他確定的確是1290比網路貴
他就是照後台價格報
至於機殼報高,業務說也是當初在看的時候,沒有確認清楚
把機箱尺寸看成散熱器高....道歉
我確認型號時沒有回答,或態度有問題,則可能是因為當時有時間壓力
太忙恍神.......道歉
最後工程部.....散熱器.......她們主管也覺得很扯
他們下午都在和工程部開會檢討
這是他們的疏失他們會負責,我有問主管說是不是連散熱膏都沒上就直接裝
所以才會沒注意這麼大片的塑膠片,主管說這是他們很嚴重的錯誤,他們會負責、檢討
最後她們主管決定:業務吃單退款 然後星期日我電腦帶去給他們確認 處理。
總而言之
紐頓方面,起碼在事後的補償上,他們就是很明確的道歉、退款
沒有硬凹或不承認,沒有跟我要證據槓到底
儘管某些解釋方面用恍神 忘記了之類帶過
但還算是有誠意
店面賣比網路貴這點我是可以接受的,畢竟成本不一樣,服務也不一樣
但是要明確告知,像原價屋一樣品項、報價明列,甚至公定組裝費
還是會有我這種怕麻煩不怕花小錢的顧客上門支持
現在這種偷偷摸摸的發票報價,實在難保不會有下一個宰羊糾紛
希望這是最後一篇了
--
當然,內容我都有錄音但基於是私人通話我就暫不放上來
但我有告知,他們的解釋我會轉述給鄉民聽
他們也同意了。
首先對於單子這件事,主管說關於機殼尺寸誤報與散熱廠牌誤報這件事
是屬於業務的粗心大意,"他可能當天恍神、並沒有專心聽我在說什麼"
她會要業務把單子吃下來,把錢退給我。她強調他們在光華這麼多年了
真的沒有必要為了這一點點錢欺騙顧客。
至於最關鍵的洗單這件事,業務方面的說法是,因為當天他的確有點恍神
加上後臺把TR跟TT排在一起,他可能就不小心搞錯了,想A說成B
他們主管則是說
店面庫存後台的與網站不一致的原因是
網路通路是訂購了才請廠商送,所以都會有貨
現場就以後台為準,網路跟現場是不同部門,網路的售價是抓通路的售價
門市的系統比較老,品項多
有時候廠商降價難以即時以人力更新,因此售價不統一不是刻意要欺騙。
沒有灌單,而是門市的報價可能就是比較舊比較貴
我也有問主管說,當天業務指著Thermaltake跟我說是利民的時候,
其實是開著TT的網頁跟我說的
https://tw.thermaltake.com/products-model.aspx?id=C_00003237
如果是後台並陳造成誤判,那開網頁的時候總該確認了吧
她說可能真的是業務當天恍神,她也相信一定會有人分不清楚這兩家的英文
這部分教育訓練跟專業度的問題 他們都會檢討
總之就是業務統的婁子 業務要吃下來
我也有問他們,當初業務跟我報價散熱時說了1190,
後來又說那是只有風扇無散熱器的報價
有散熱器的cpu款是1290,可是我事後都查不到純風扇款,網站上也沒有
這部分主管說是不清楚,業務則是說有風扇款,但價格他還要查查
至於散熱器在後台的報價他確定的確是1290比網路貴
他就是照後台價格報
至於機殼報高,業務說也是當初在看的時候,沒有確認清楚
把機箱尺寸看成散熱器高....道歉
我確認型號時沒有回答,或態度有問題,則可能是因為當時有時間壓力
太忙恍神.......道歉
最後工程部.....散熱器.......她們主管也覺得很扯
他們下午都在和工程部開會檢討
這是他們的疏失他們會負責,我有問主管說是不是連散熱膏都沒上就直接裝
所以才會沒注意這麼大片的塑膠片,主管說這是他們很嚴重的錯誤,他們會負責、檢討
最後她們主管決定:業務吃單退款 然後星期日我電腦帶去給他們確認 處理。
總而言之
紐頓方面,起碼在事後的補償上,他們就是很明確的道歉、退款
沒有硬凹或不承認,沒有跟我要證據槓到底
儘管某些解釋方面用恍神 忘記了之類帶過
但還算是有誠意
店面賣比網路貴這點我是可以接受的,畢竟成本不一樣,服務也不一樣
但是要明確告知,像原價屋一樣品項、報價明列,甚至公定組裝費
還是會有我這種怕麻煩不怕花小錢的顧客上門支持
現在這種偷偷摸摸的發票報價,實在難保不會有下一個宰羊糾紛
希望這是最後一篇了
--
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By Megan
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By Tristan Cohan
at 2020-04-01T15:50
at 2020-04-01T15:50

By Dinah
at 2020-04-05T21:25
at 2020-04-05T21:25

By Enid
at 2020-04-10T19:03
at 2020-04-10T19:03

By Yedda
at 2020-04-13T20:39
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at 2020-04-15T00:34
at 2020-04-15T00:34

By Tom
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at 2020-04-23T16:39
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By Lauren
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By Enid
at 2020-05-01T23:50
at 2020-05-01T23:50

By Gary
at 2020-05-03T21:44
at 2020-05-03T21:44

By Michael
at 2020-05-04T11:14
at 2020-05-04T11:14

By Anthony
at 2020-05-07T02:09
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By Heather
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By Anthony
at 2020-05-11T20:04
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By Callum
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By Isabella
at 2020-05-14T03:54
at 2020-05-14T03:54

By Skylar DavisLinda
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By Joe
at 2020-05-22T01:02
at 2020-05-22T01:02

By Selena
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By Callum
at 2020-05-25T22:46
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By Brianna
at 2020-05-28T14:36
at 2020-05-28T14:36

By Kyle
at 2020-06-01T11:45
at 2020-06-01T11:45

By Erin
at 2020-06-05T11:36
at 2020-06-05T11:36

By Tom
at 2020-06-07T14:55
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By Blanche
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By Dinah
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By Kristin
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By Jessica
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By Delia
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By Michael
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By Andy
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