抱怨 華碩主機板RMA - 3C

By Kristin
at 2020-12-21T11:04
at 2020-12-21T11:04
Table of Contents
狀況更新:
剛剛接到華碩蘆竹廠來電
說"這張要回去 再換另一片備板 然後保固多給3個月"
於是我回"延長保固跟RMA回來東西的品質是無關的" (大概這意思)
東西一直來來回回RMA 就算保固送多久也沒用吧
最後跟他回"再考慮要怎麼處理這張MB 不清楚我還要不要 請他明天早上回電"
不知道板友有什麼其他想法或建議嗎?
------------------------------------------------------------------------------
前情提要:
主機板(X570-F)一買來就有PCIE不能跑X16只能跑X8的問題,但當時顯卡(ROG 5700)有更
大的問題,搞超久後才換其他廠牌2070解決。
之後電腦雖然不能跑X16但可以順順的用,沒發生大問題,再加上處理ROG 5700搞得很煩,
不想再跟華碩客服PK,所以就想說可以用就好,先不管X570-F不能跑X16的問題。
BUT................
過幾個月後,把螢幕由FHD升級成2K.......WIN10凍結連發,經過交叉測試/送修一輪後,
X570-F子龍任務正式展開!!!
子龍任務(1/7)歷程:
12/4 華碩收到
12/11 發覺怎麼都沒消息
上網查詢 https://imgur.com/o4b50KB
(一般不是都7天內有結果?)
12/14 一直到晚上還是沒消息
之後上網查詢 https://imgur.com/vofApzM
心裡想到再不打電話催 今年可能拿不到X570-F了
12/15 想說這樣一直延遲下去不行
於是電話聯繫後 得知確定MB有問題 但目前修不好
表達出已經修很久了的狀況後
得到再修一天 修不好換板的答覆
12/16 華碩來電告知修不好 要換板
我表達出 "MB在我購買時就有X16這問題了 我有錄影 可否換新板?"
對方表示要請示主管 但主管在開會 要下午才會回電告知結果
結果....約5分鐘後回電 (這會開得還真____?)
被告知 "不能換新板 但會告知後端選一張品項較佳之備品"
12/18 收到RMA回來的MB 瞬間爆氣
https://imgur.com/nO2faAn
看到箱子時真的超不爽!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
申請RMA時被要求要包裝良好,就乖乖地在MB紙盒外用2層氣泡布包裹,還在紙箱內
塞一堆報紙當緩衝,結果竟然只用MB外盒RMA回來,當我之前傻傻包裝是白癡歐?
這包裝超級敷衍...
※ 更扯的是還可以在晃動紙箱時,聽到多顆螺絲滾動的聲音!!!
兇手:https://imgur.com/WD5GAQO
(南橋風扇螺絲X1 CPU背板螺絲X2)
這品管是怎麼了? 連搖動時會有螺絲聲音都可以當作沒事一樣?
一想到運輸過程中螺絲在主板上所發生碰裝可能會衍伸的問題就一個頭兩個大
萬一把某個電子元件撞壞,平時沒用到這功能,之後用到才發現到問題維修時,
被說是人損之類的...等等
還有RMA回來的CPU腳座超髒,散熱膏有整坨痕跡
https://imgur.com/vp0XrYP
就是不知道腳座裡面有沒有清乾淨,沒清理乾淨的話,使用時間一久CPU掛掉找誰賠?
再來,板子上有多棉絮,還找到多根不屬於我的毛髮(髮色不同 黑白相間)
說好的"會告知後端選一張品項較佳之備品"在哪?
還有送回來的NVME散熱貼有一片是被用過的
https://imgur.com/gpM4qV2
我送去RMA時兩片都是沒用的
結論:
這次RMA體驗超差!!!
起碼ROG 5700送修回來時還有外箱包裝
最重要的是MB本身的包裝不像VGA一樣有泡棉做緩衝
用MB本身的紙盒直接寄回 真的超無言!
而且由於螺絲碰撞以及散熱膏的因素 現在也不太敢裝機測試
我真的想用桌機阿...看來今年是沒希望了
這次組新電腦 結果裡面全部的敗家之眼都逃不出RMA的命運
哀....... 華碩品質 ________
早知道顯卡3修退款時就連MB一起退了 還在那裏想說給華碩一個機會
(當時是因為有MB+VGA贈品活動才買的 結果贈品早就還給華碩了)
還有奉勸版友東西一買來即使發現有小問題即使不影響使用 還是退貨/換貨為妙
PS:
有沒有強力小編可以幫我解決問題啊?
--
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