換新機後line資料消失 - iOS

By Kyle
at 2020-11-01T09:56
at 2020-11-01T09:56
Table of Contents
機型:(請使用正確名稱勿簡稱)
iPhone 7 -> iPhone 12
系統版本:(設定→一般→關於本機→版本)
Iphone7 13.7
問題描述:
昨天換了新手機後,請店員協助備份資料至新手機,因為有使用line的需求故當下沒有把
line移動至新手機
回家後先把舊手機的聊天紀錄做備份
當下line有顯示 時間及容量1.5G
後來新手機打開後要復原聊天紀錄時
手機顯示「無資料可恢復」
(有點忘了正確寫了什麼)
想說是不是卡住就先把他關掉砍掉重裝
第二次按進去也是同樣的問題
然後神奇的事情發生了
過往至少一個月會手動備份一次紀錄
(於系統設定兩週備份一次)
結果登入iCloud 上看 竟然只有8m資料
就算剛剛的資料備份失敗
但iCloud 所有資料都消失了(?)
打電話到Apple 客服後(他們態度很好)
但他說 他們查詢iCloud 無任何異常
(有點懷疑是外包商並沒有辦法聯繫工程師)
後來有多聊了一些可能的狀況
目前Apple 這邊是說過幾天會再跟我聯繫
週末line公司好像沒有可以聯絡的電話
只能先以表單方式詢問...
———————————-
請救救我吧 Q_Q
想請問有人遇過類似問題可以救回來的嗎
已經爬了一個晚上的文每個方法都試了
電腦的資料也備份起來 但還是沒辦法
目前評估仍抱有希望的兩個方式
1. Apple 有辦法找到遺失在iCloud 的資料
(有人遇過資料突然不見的嗎?)
(非常確定過程中沒有按到刪除)
2. Line 公司有辦法找到備份資料
(昨天看line九月的的公告說
目前備份聊天紀錄可能異常..心都冷了...)
https://i.imgur.com/0d9pwTA.jpg
--
Tags:
iOS
All Comments

By Eartha
at 2020-11-01T17:47
at 2020-11-01T17:47

By Daniel
at 2020-11-06T16:31
at 2020-11-06T16:31

By Emily
at 2020-11-08T22:22
at 2020-11-08T22:22
iCloud還原救記錄

By Candice
at 2020-11-13T11:55
at 2020-11-13T11:55

By Frederic
at 2020-11-15T05:55
at 2020-11-15T05:55

By Hedda
at 2020-11-18T06:22
at 2020-11-18T06:22

By Kelly
at 2020-11-22T02:49
at 2020-11-22T02:49

By Robert
at 2020-11-25T20:24
at 2020-11-25T20:24

By Thomas
at 2020-11-27T00:28
at 2020-11-27T00:28
錄就沒了 應該有出現警告吧

By Daph Bay
at 2020-11-28T01:22
at 2020-11-28T01:22

By Tracy
at 2020-11-29T03:13
at 2020-11-29T03:13

By Robert
at 2020-12-02T07:25
at 2020-12-02T07:25

By Zenobia
at 2020-12-04T11:48
at 2020-12-04T11:48

By Tristan Cohan
at 2020-12-09T00:51
at 2020-12-09T00:51

By Enid
at 2020-12-09T15:54
at 2020-12-09T15:54

By Jacob
at 2020-12-11T00:27
at 2020-12-11T00:27

By Thomas
at 2020-12-13T12:45
at 2020-12-13T12:45
備份功能真的爛到爆

By Elma
at 2020-12-18T02:15
at 2020-12-18T02:15
次,然後新手機重置再重做一次還原備份

By Charlie
at 2020-12-21T01:31
at 2020-12-21T01:31
e還沒登入被刪前一隻手機的對話

By Rachel
at 2020-12-24T03:48
at 2020-12-24T03:48

By Christine
at 2020-12-27T04:30
at 2020-12-27T04:30

By Kama
at 2020-12-29T03:11
at 2020-12-29T03:11

By Oscar
at 2021-01-01T13:28
at 2021-01-01T13:28

By Frederica
at 2021-01-01T14:35
at 2021-01-01T14:35

By Steve
at 2021-01-04T10:11
at 2021-01-04T10:11

By Rebecca
at 2021-01-09T06:26
at 2021-01-09T06:26

By Joseph
at 2021-01-14T05:09
at 2021-01-14T05:09
結果昨天弄一個晚上還是沒救回來

By Puput
at 2021-01-18T14:27
at 2021-01-18T14:27

By Kyle
at 2021-01-21T07:32
at 2021-01-21T07:32
還是只能整支手機備份 整支手機還原?

By Necoo
at 2021-01-23T06:49
at 2021-01-23T06:49

By Ula
at 2021-01-25T07:52
at 2021-01-25T07:52

By Dorothy
at 2021-01-26T12:39
at 2021-01-26T12:39

By Queena
at 2021-01-27T13:32
at 2021-01-27T13:32

By Quanna
at 2021-01-28T23:07
at 2021-01-28T23:07
向您保證聊天記錄可正常復原,也無法提供相關技術支援,
請多包涵。

By Annie
at 2021-01-29T15:14
at 2021-01-29T15:14

By Cara
at 2021-01-31T04:00
at 2021-01-31T04:00

By Delia
at 2021-02-04T06:15
at 2021-02-04T06:15

By Yedda
at 2021-02-05T14:46
at 2021-02-05T14:46
LINE也很神奇 把自己該有的功能做在別的設備上 再說不負責

By Barb Cronin
at 2021-02-09T11:46
at 2021-02-09T11:46
開啟帳號轉移功能後再登入新手機

By Noah
at 2021-02-11T15:45
at 2021-02-11T15:45

By Tristan Cohan
at 2021-02-16T13:34
at 2021-02-16T13:34

By Connor
at 2021-02-18T20:19
at 2021-02-18T20:19

By Puput
at 2021-02-20T17:05
at 2021-02-20T17:05

By Carol
at 2021-02-23T20:30
at 2021-02-23T20:30
不小心key成主帳號的號碼綁

By Elma
at 2021-02-25T18:10
at 2021-02-25T18:10
世界瞬間清淨

By Eartha
at 2021-02-26T18:24
at 2021-02-26T18:24

By Daniel
at 2021-03-01T18:35
at 2021-03-01T18:35
但其實沒有成功 要多試幾次 確定上次備份日期有更新
版本也要提前更新成最新版 免得另一台不給還原

By Ina
at 2021-03-03T04:05
at 2021-03-03T04:05

By Ina
at 2021-03-07T13:42
at 2021-03-07T13:42

By Kelly
at 2021-03-11T14:20
at 2021-03-11T14:20

By Wallis
at 2021-03-14T08:11
at 2021-03-14T08:11
險?

By Mason
at 2021-03-16T06:48
at 2021-03-16T06:48

By Brianna
at 2021-03-18T19:18
at 2021-03-18T19:18

By Edith
at 2021-03-20T12:21
at 2021-03-20T12:21
號打開 才在新手機按手機對傳有成功 我是8換12

By Valerie
at 2021-03-21T21:39
at 2021-03-21T21:39

By Sandy
at 2021-03-25T01:47
at 2021-03-25T01:47

By Belly
at 2021-03-27T22:39
at 2021-03-27T22:39
能

By Jessica
at 2021-04-01T22:29
at 2021-04-01T22:29

By Quanna
at 2021-04-03T23:58
at 2021-04-03T23:58

By Candice
at 2021-04-05T17:13
at 2021-04-05T17:13

By Enid
at 2021-04-09T16:00
at 2021-04-09T16:00

By Bennie
at 2021-04-11T14:15
at 2021-04-11T14:15

By Jacky
at 2021-04-15T06:59
at 2021-04-15T06:59

By Poppy
at 2021-04-16T02:39
at 2021-04-16T02:39

By Victoria
at 2021-04-20T01:03
at 2021-04-20T01:03

By Todd Johnson
at 2021-04-21T22:37
at 2021-04-21T22:37
到備份了,先用舊手機把資料下載下來

By Olivia
at 2021-04-23T04:57
at 2021-04-23T04:57

By Genevieve
at 2021-04-27T08:41
at 2021-04-27T08:41

By Tom
at 2021-05-01T17:51
at 2021-05-01T17:51

By Andy
at 2021-05-05T17:00
at 2021-05-05T17:00

By George
at 2021-05-09T03:08
at 2021-05-09T03:08
原新手機,就成功了

By Yuri
at 2021-05-11T17:11
at 2021-05-11T17:11

By Harry
at 2021-05-15T06:34
at 2021-05-15T06:34

By Ida
at 2021-05-17T16:23
at 2021-05-17T16:23

By Kumar
at 2021-05-21T21:31
at 2021-05-21T21:31
就沒救了,如果沒按確定,直接滑掉app關掉就有救...

By Michael
at 2021-05-21T23:01
at 2021-05-21T23:01
重備份了。
=》不 他跳了一個提示說資料已刪除
(沒有是或否可以按)可是有確定可以按,如果按了確定

By Tom
at 2021-05-26T06:31
at 2021-05-26T06:31

By Necoo
at 2021-05-26T14:35
at 2021-05-26T14:35

By Wallis
at 2021-05-28T19:56
at 2021-05-28T19:56

By Eden
at 2021-05-31T14:35
at 2021-05-31T14:35
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