欣亞讓我整個無言 - 3C

By Suhail Hany
at 2012-10-16T21:04
at 2012-10-16T21:04
Table of Contents
我感覺這版上太多人為電腦廠商說話了
使用者有問題上來抱怨似乎都被砲轟是奧客
我實在是不懂,我說我的想法請各位指正
1. 原po內文說
" 最後我才知道原來沒有附office
我就跟他說那我不想買了 我還是想買都幫我灌好的那種電腦
不然我電腦裡沒office我很麻煩
客服人員為了鑽錢他就說沒關係他幫我灌 "
原po表現出我想要有office才買,好,欣亞說那我幫你灌
原po開心的買了
結果欣亞灌了試用版....
這樣是誠實的面對客戶嗎?
這樣子真的是所謂的"有office的電腦"嗎?只能用三個月重灌後就沒有office的電腦。
欣亞如果是承諾"有office的電腦",就應該要保證office可以一直用
用一些試用版等等敷衍不懂電腦的消費者
OK欣亞實質上沒錯,但我不覺得這理直氣壯。
原PO當時的動作,就等同大家買電腦在凹贈品時一樣
"我要有office才買" "送我滑鼠鍵盤我才買"
然後店家幫你灌基本上免錢的試用版騙你,這樣對嗎?
送你只能用三個用的滑鼠,你買單嗎?
2. 欣亞說要幫他升級power,壞了,為何要原po自己寄回去?
這在版上似乎也被認為理所當然,我一樣不懂。
難道電腦產業和其他產業完全是兩個世界嗎?
power不是欣亞的,壞了當然不是他們的錯
但欣亞幫他升級,當然也從其中賺了一筆
幫忙送回去修,不是理所當然嗎?
就像你買個冰箱、買台車,引擎馬達壞掉了
送回原廠修,結果原廠跟你說:
『不好意思喔,我們只負責組裝,其實馬達是日立做的
可能要請您自行送回日立修!』
靠這樣對嗎?我相信沒一個人會接受這樣
想靠幫人組裝賺錢,那就應該要負責送修這台電腦所有的東西
我感覺這是天經地義的。
※ 引述《flyflower510 (Ocim)》之銘言:
: 我只能說
: 不懂電腦的人還是乖乖買套裝機好
: 不要再去嘗試組裝機了
: 今年7月我決定買桌機
: 跟很多人+爬版問說到底該買組裝機還是套裝機好
: 後來很多人推欣亞客服人很好
: 打去問了態度也很好
: 他建議我買acer套裝機
: 因為花蓮沒有欣亞門市
: 我有問題可以送去acer門市修理比較方便
: 我說我想升級顯卡 他說如果升級顯卡power也要升級
: 所以兩個都加了一些錢升級了
: 最後我才知道原來沒有附office
: 我就跟他說那我不想買了 我還是想買都幫我灌好的那種電腦
: 不然我電腦裡沒office我很麻煩
: 客服人員為了鑽錢他就說沒關係他幫我灌
: 用到現在第三個月
: 我可以說我除了看網頁+B板+打報告以外都沒有別的特別虐待電腦的行為
: 但是電腦竟然有天突然開機時逼逼逼三聲就不能開了
: 我超無奈的騎車去acer修
: acer說是我換掉的power有問題 要我送回欣亞修理
: 欣亞要我自己想辦法寄回去...
: 我可能被Dell養刁了= =
: 我整個沒法接受這樣的維修方式 感覺無敵沒誠意
: 當初賣我電腦的客服人員竟然也離職了
: 後來我跟他反應他們這種做法我真的很不能接受
: 講了半天他們才又說他們可以派黑貓來我家接電腦
: 今天又打電話來說他們會幫我再送去acer原場修
: 可是裡面所有東西都會消失 包含office!!!!
: 我只能說當初你們有幫我裝 我收到的電腦是有office
: 現在原場幫我還原 可是我想要收到還是有office的電腦
: 他就說甚麼要花錢買版權之類的...
: 啦啦紮紮又說甚麼他幫我灌就會被罰錢
: 那當初賣我時為什麼就不會被罰
: 我買電腦來就是要處理事情用 不灌office要怎麼用?
: 也許我是個拗客吧
: 我真的很不喜歡這種處理方式
: 如果灌office是會被罰錢的
: 當初就讓我去買別家貴一些但是會幫我都弄好的
: 而且才買3個月就問題這麼多 我整個覺得很無奈
: 唉....
--
使用者有問題上來抱怨似乎都被砲轟是奧客
我實在是不懂,我說我的想法請各位指正
1. 原po內文說
" 最後我才知道原來沒有附office
我就跟他說那我不想買了 我還是想買都幫我灌好的那種電腦
不然我電腦裡沒office我很麻煩
客服人員為了鑽錢他就說沒關係他幫我灌 "
原po表現出我想要有office才買,好,欣亞說那我幫你灌
原po開心的買了
結果欣亞灌了試用版....
這樣是誠實的面對客戶嗎?
這樣子真的是所謂的"有office的電腦"嗎?只能用三個月重灌後就沒有office的電腦。
欣亞如果是承諾"有office的電腦",就應該要保證office可以一直用
用一些試用版等等敷衍不懂電腦的消費者
OK欣亞實質上沒錯,但我不覺得這理直氣壯。
原PO當時的動作,就等同大家買電腦在凹贈品時一樣
"我要有office才買" "送我滑鼠鍵盤我才買"
然後店家幫你灌基本上免錢的試用版騙你,這樣對嗎?
送你只能用三個用的滑鼠,你買單嗎?
2. 欣亞說要幫他升級power,壞了,為何要原po自己寄回去?
這在版上似乎也被認為理所當然,我一樣不懂。
難道電腦產業和其他產業完全是兩個世界嗎?
power不是欣亞的,壞了當然不是他們的錯
但欣亞幫他升級,當然也從其中賺了一筆
幫忙送回去修,不是理所當然嗎?
就像你買個冰箱、買台車,引擎馬達壞掉了
送回原廠修,結果原廠跟你說:
『不好意思喔,我們只負責組裝,其實馬達是日立做的
可能要請您自行送回日立修!』
靠這樣對嗎?我相信沒一個人會接受這樣
想靠幫人組裝賺錢,那就應該要負責送修這台電腦所有的東西
我感覺這是天經地義的。
※ 引述《flyflower510 (Ocim)》之銘言:
: 我只能說
: 不懂電腦的人還是乖乖買套裝機好
: 不要再去嘗試組裝機了
: 今年7月我決定買桌機
: 跟很多人+爬版問說到底該買組裝機還是套裝機好
: 後來很多人推欣亞客服人很好
: 打去問了態度也很好
: 他建議我買acer套裝機
: 因為花蓮沒有欣亞門市
: 我有問題可以送去acer門市修理比較方便
: 我說我想升級顯卡 他說如果升級顯卡power也要升級
: 所以兩個都加了一些錢升級了
: 最後我才知道原來沒有附office
: 我就跟他說那我不想買了 我還是想買都幫我灌好的那種電腦
: 不然我電腦裡沒office我很麻煩
: 客服人員為了鑽錢他就說沒關係他幫我灌
: 用到現在第三個月
: 我可以說我除了看網頁+B板+打報告以外都沒有別的特別虐待電腦的行為
: 但是電腦竟然有天突然開機時逼逼逼三聲就不能開了
: 我超無奈的騎車去acer修
: acer說是我換掉的power有問題 要我送回欣亞修理
: 欣亞要我自己想辦法寄回去...
: 我可能被Dell養刁了= =
: 我整個沒法接受這樣的維修方式 感覺無敵沒誠意
: 當初賣我電腦的客服人員竟然也離職了
: 後來我跟他反應他們這種做法我真的很不能接受
: 講了半天他們才又說他們可以派黑貓來我家接電腦
: 今天又打電話來說他們會幫我再送去acer原場修
: 可是裡面所有東西都會消失 包含office!!!!
: 我只能說當初你們有幫我裝 我收到的電腦是有office
: 現在原場幫我還原 可是我想要收到還是有office的電腦
: 他就說甚麼要花錢買版權之類的...
: 啦啦紮紮又說甚麼他幫我灌就會被罰錢
: 那當初賣我時為什麼就不會被罰
: 我買電腦來就是要處理事情用 不灌office要怎麼用?
: 也許我是個拗客吧
: 我真的很不喜歡這種處理方式
: 如果灌office是會被罰錢的
: 當初就讓我去買別家貴一些但是會幫我都弄好的
: 而且才買3個月就問題這麼多 我整個覺得很無奈
: 唉....
--
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3C
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at 2013-09-27T19:38
at 2013-09-27T19:38
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